Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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Does the office jet 8500 have a power reset button ? paper jamed, i removed the paper but now nothing happens

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Check the following Steps to fix HP Printer Carriage Jam :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.


Posted on Oct 12, 2010


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I have a HP Office Jet Pro 8500 A909a My wife sent

1) Turn the printer OFF.
2) Unplug the printer's AC adapter fro the rear of the printer.
3) Unplug the AC adapter cord from the wall outlet.
4) Wait a FULL 10 minutes minimum...While waiting, go to step 5.
5) Remove the rear access door. Reach inside and rotate the rubber feed rollers on the shaft with your thumbs until they stop/click.
6) Use a can of compressed air and blow out the entire access interior.
7) Use a magnifying glass and a flashlight to to inspect for bits of torn paper or other foreign object that may still be locking the feed sensor in the feed position.
8) Try to locate the sensor and see if it is stuck. It should be spring-loaded and easy to move with a narrow screwdriver or pick.
9) Put the access door back into place (make sure it is completely closed/seated)
10) Plug the AC/power cables back in, turn the power button ON and test for a normal print process.

Dec 03, 2011 | Computers & Internet

1 Answer

My printer is saying that it is out of paper put there is paper in the tray. I have tried changing to different thickness of paper and I am still getting the same issue. I have only had this printer for...


Try partial reset as per below instruction

  • Remove the power cable from back side of the printer while its ON.
  • Press and hold "#" and "3" button, while holding them both insert the power cable and release the button after 10 seconds.
  • If printer turns OFF, press power button to turn it ON.


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1 Answer

Office jet pro 8500 alignment failed error message -black ink intermittently fails.

The following may work: remove all the ink supplies. Remove the printhead and soak it for about 5 minutes in 0.5" of very hot water. Gently blot the printhead on a soft damp paper towel to remove the excess water, then replace in the printer and then reinstall the ink supplies.

Apr 10, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Paper jam

paper jam, removed jamed paper but will not power up, no light, its like it blew a fuse, can not find any reset button????

Nov 25, 2010 | Royal 10X Shredder

1 Answer

My brand new hp 8500 wireless office ink jet printer say open the carriage access door clear the jam. We took the small 2 ink cartiages out and put them in again and this keeps come up.What do we do now?...

Why are you taking out the ink cartridges??
The message says to open the carriage access door and clear the jam. The printer thinks that paper is stuck in the paper path, see if you can find it. I believe that there is also a rear door on that printer, remove it and look inside.

Sep 10, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I have an HP Office Jet Pro 8500 Wireless Printer. I was attempting to print from an Excel spreadsheet and got the following message on the printer: Checking Device, process might take several minutes. Do...

>this could be a carriage jam which causes the printer to display paper jam error
>try this steps
>after doing all steps and still the same try to do hardware reset but this will reset the wireless settings on your printer
>unplug power cord from the back of printer while it is still on
>press and hold # and 6 buttons
>while holding them plug back power cord
>wait until printer initilaizes and you see semi full/nvn reset then you can release the buttons
>power back on the printer if it will not automatically power on
>while printer is on unplug power

Sep 28, 2009 | Office Equipment & Supplies

1 Answer

Hp 3210 is leaking magenta

Resetting the printer. After the Ink Service Module has been replaced, trigger level 1, 2a, 2b, or 3 will still be displayed when the printer is turned on. Reset the printer to remove the trigger level messages.
CAUTION: Do not reset the printer if the Ink Service Module is not replaced. The spittoon may overflow. Follow the instructions below to reset the printer.
  • Turn on the printer
  • Press and hold down the Cancel button
  • While holding down the Cancel button, press and hold down the Resume button
  • Hold the Cancel and Resume buttons down for 8 seconds and then release both buttons. The Right Print Cartridge LED and the Resume LED will go off and the printer will return to a Ready state.
  • When the printer returns to the Ready state, it indicates the printer was successfully reset.

    OK I had the hp error code 0xc18a0001 problem and here is the conversation I had with the tech...
    James Cowan: HP error code 0xc18a0001
    Earnest: I will assist you in this regard. I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
    James Cowan: Correct
    Earnest: May I have the model number of All-In-One you are using?
    James Cowan: c6250
    Earnest: Please let me know the room temperature in which printer is replaced
    James Cowan: 67 degrees F
    Earnest:: OK. Please perform the below steps on the front panel of the printer to resolve the issue
    James Cowan: OK
    Earnest:: Press and hold the "left arrow" key. Press the "Setup" key and release both keys, display should say "Enter Special Key Combo". Press and release the "OK" button
    Earnest: Please ignore the above steps
    James Cowan: OK yes nothing seemed to do anything
    Earnest: Please perform the below steps on the front panel of the printer. Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo". Press and release in sequence"Red Eye Removal", "Print Photos", "Red Eye Removal"
    Earnest: Display should say "Support" and display the FW rev (something like R0616R)
    James Cowan: COxxFN0723BR
    Earnest: OK. Press and release the right arrow button until the display says "System Configuration Menu"
    James Cowan: OK
    Earnest: Press and release the "OK" button
    James Cowan: OK and it says hardware failure status
    Earnest: Display should say "Hardware failure status: Clear. Press OK to clear". Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. Please do not try to print at this stage
    James Cowan: OK
    Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Let me know once you are done with the above steps
    James Cowan: OK its unplugged
    Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message "Use POWER button to shutdown the printer" followed by "Press OK to continue". Press OK
    James Cowan: OK
    Earnest: Let me know the message displaying on the front panel of the printer
    James Cowan: printer preparation occuring - do not interrupt
    Earnest: OK
    James Cowan: OK its done
    Earnest: Let us print a self test page from the printer now
    James Cowan: OK deal
    Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray
    2) Make sure that the printer is on and loaded with unused plain, white paper
    3) Press Setup. The Setup menu appears
    4) Press the down arrow button to select Tools and then press OK
    5) Press the down arrow button to select Self-test Report , and press OK. The self-test report prints
    James Cowan: OK printing
    Earnest: OK, please check whether all the colors pritned perfectly on the test page
    James Cowan: Perfect
    Earnest: Great... Cheers!!!
    James Cowan: Thank you very much
    Earnest: Now you can continue using the printer.

    Sep 25, 2009 | HP Photosmart 3210 All-In-One InkJet...

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