Question about Maytag Neptune MAH5500B Front Load Washer

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Fabric softener doesn't go down the tray into the wash when washing.

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Your softener shute is probably clogged up, pour hot water into it slowly untill it clears.

Posted on Oct 11, 2010

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Posted on Jan 02, 2017

SOURCE: fabric softener leaks out at beginning of wash

I have a 9200SQ Whirlpool duet.  It might be similar.  I think the bleach and fabric dispensers work on the siphon principal--once the level gets above a certain point they will then siphon out until almost nothing is left.  They should not start to siphon until extra water is directed into them during the correct cycle.   It is possible that they are starting to siphon early because 1. the washer is not level, 2. water is being added to the dispenser during the wrong cycle 3.  You put too much liquid into the dispenser and it started the siphon. 
Note:  You should not peek in the dispenser during the washer cycles because it might interrupt the "siphon"action and leave residual bleach or fabric softener in the dispensers.

Posted on Oct 31, 2007

  • 4 Answers

SOURCE: Fabric softener compartment problem.

I have this problem as well.. All washing machines manufactured nowadays are energy effficient, which means that they don't use as much water as the older models. This can result in a build-up of bacteria in the top part of the washing machine, which is clogging up the bit where the water comes through to flush the fabric conditioner into the drum. What I have to do every so often, is to take the top off the washing machine and clean out the layer of black slime that has built up, blocking the holes where the water goes into the washing machine. Another contributory factor is that the usual program used is a 40 degree wash, which is not hot enough to completely flush the machine through. Manufacturers recommend running a 90 degree wash once a month with just washing powder in iit, no clothes. Hope this is some help

Posted on Dec 12, 2007

  • 1 Answer

SOURCE: Fabric softener stays in drawre

We just had a tech come out to fix this problem for us. Essentially, the problem is that the fabric softener builds up and gets clogged. He cleaned out a solid hunk of frabric softener gunk, and suggested that we dilute our fabric softener with water to keep this buildup from happening again.

Posted on Apr 11, 2009

  • 1 Answer

SOURCE: Hard scratchy towels. Have used all wash cycles, and use fabric softener

have you tried just white vinegar as your rinse aid. Do a full cycle of your washing machine using white vinegar instead of detergent, to clean any residue from pipes, and then in the next wash try white vinegar as your rinse aid.

Posted on Apr 18, 2009

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SOURCE: Fabric softener doesn't leave the dispenser

Take out the drawer and clean the compartment and pipe at the end of the drawer with hot soapy water - washing up liquid works well. Clean all around it. To show this is working OK, put it in the sink and fill up the compartment with water until it is overflowing then stop. The water should drain out of the compartment on its own.

Next, where the drawer fits in the machine clean the water exit above the drawer with a washing up brush. This can appear brown or white depending on your water type. If this is OK try running the machine. If there is still a problem, remove the drawer again and turn off the power at the mains. Use something like a paper clip to poke all the holes in the water dispenser area above the drawer. There are lots of them so some patience might be required. If you live in a hard water area it could be blocked with limescale in which case an application of a descaling mousse or spraty will assist. Once complete, make sure you rinse the drawer area, drawer and put the drawer back in and run the machine on a short cold fill wash cycle. Put some fab con in the drawer to test that the machine drains it correctly. If all is well then there will be no fab con left. If it is still there then you will need to get into the water dispensing area to see what is wrong. Occasionally the mechanism can get jammed, lose a spring or just get broken, in which case it will need replacing.

Posted on Oct 23, 2009

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??????? they tray comes out easily, but your saying it clogs after each use??? not na common issue, please clarify to help you further.. it is normal for the unit to retain water after cycle complete( especially if fabric softenerwasnt used in prior wash) the compartment floods and siphons each chamber during wash, so if its there no fabric softener in to "siphon out" the waterwill reamin in chamber. normal operation

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