Question about HP Photosmart C6380 All-In-One InkJet Printer
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Posted on Jan 02, 2017
SOURCE: I have an HP Photosmart
This is a major malfunction in the communication between the printer head and the processor = basically it means that the processor can no longer control it. It's a well known failure in Photosmart C6300, D5400 and D7500 manufactured in that period - the printing heads are defective.
The only way to fix that is to replace the printing head and reset the processor. Contact the local HP service center and find out if they still do the repair under the manufacturer warranty. If not then it will be cheaper just to buy a new one.
Posted on Feb 01, 2011
Several things to try listed at
Posted on Dec 10, 2009
SOURCE: I have tried everything to
I am not very sure what you've already tried, but I guess you have tried the basic steps including the HPs help. If you haven't completed all the HPs recommended solutions, you can check out here (Click Here).
Open the link and click the 2nd link "'0xc19a0013' or no code displays with the 'Ink System Failure' message" and the 3rd link "Any other error code" and follow all the instructions mentioned.
From my end, I would recommend you to try with another Print head unit, replace it if necessary. For instructions on how to replace the print head, click here. Also clean the metallic contacts on the printer where the print head's comes into contact.
If the problem persists even if everything mentioned here is tried, then your only option is to service the Printer. It could be a hardware failure on the board or might be firmware issue.
Let me know if you need further help from me.
Thanks for using FixYa.
Posted on Dec 16, 2010
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