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PIXMA IP6700D Ser No.AAHG05912: Just replaced two ink cartriges(which I have done many times)and when attempting to print printer made a screechy ratcheting sound. "on" light blinked and so did "alarm" light. Error message 5100 appeared. Tried the "turn off unplug repower" routine X3 with no results. Help!!

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  • MARELT May 31, 2008

    INVOICE #60351-- TRIED SWEET RASCLE'S SOLUTION-DIDN'T WORK. IS "RESUME " BUTTON "OK" BUTTON? CAN'T GET CARTRIGE CARRIER TO RETURN TO CENTER SO I CAN CHECK INSTALATION OF TWO NEW CARTRIGES DONE TODAY(HAVE CHANGED MANY IN THE PAST). AFTER TURNING OFF THE PRINTER THEN BACK ON STILL GET RASPING NOISE AND ERROR MESSAGE 5100--WHAT DO YOU THINK? JOHN

  • MARELT May 31, 2008

    ALL IS WELL. THANK YOU,THANK YOU, THANK YOU!!!!! YOU GUYS AND GALS ARE AWSOME. JOHN

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MARELT:

If you are still there seeking a solution, and didn't have success with the above, I will be happy to work with you on it. I have significant experience with these type printers, and will work with you until resolved. Please do not rate or close out the issue until we have agreed that we are fixed, or have tried everything, as troubleshooting is one step at a time and I will stick with you throughout.

Can you tell if any of the miscellaneous pieces, such as springs, belts, nuts & bolts, etc., are out of place or otherwise loose or malfunctioning? Often, this type of noise, accompanied by the failure of the carrier to return to center, is generated by two things: some part is out of place or otherwise damaged (could be as simple as a loose screw or cartridge not exactly placed properly) or there may be an issue with the print head itself. However, my experience has most often been that there may be a relatively easy solution, it just takes time to find it. Please let me know by posting back if you care to pursue, and I am further researching your specific model now.

smartsolve

Posted on May 31, 2008

  • 3 more comments 
  • Cheryl Whalen May 31, 2008

    In regard to getting the cartridges back to the center so you can check them, if the cover has remained open for 10 minutes or more, the print head holder moves to the right. Is it currently at the right? If so, suggest lowering the inner cover (the one that pulls down from the front) and putting it back in place, and then raise and close the top cover. This should get the carrier to return center so you can check the cartridges and the print head. Additionally, although we have replaced many cartridges, some of them are quite easily misplaced, and it can cause this situation. If you can get the carrier back to center, pull each cartridge and replace, making sure they snap in place as usual.



    Please let me know if you are there and wish to pursue further... Thanks.

  • Cheryl Whalen May 31, 2008

    ***MARELT***



    Sorry, I just saw that Ginko has posted information to start working with you on this matter, and it was not my intention to "barge in" when you had someone helping you. I will bow out of this, so that I don't confuse matters. Please advise if you desire me to become involved further.



    smartsolve

    (My apologies to Ginko!)

  • Cheryl Whalen May 31, 2008

    MARELT:



    I just refreshed the page here to see if you had gotten resolution, and since I don’t see any further activity, I thought I would go ahead and post the information I had prepared for you. Hope it helps. (By the way, Canon support indicates that an Error 5100 indicates one of three things: install ink tanks properly, reset the printer, or that the iP6700D may require repair).



    When the lights (power & alarm) flashed, did they alternate, or do they flash simultaneously? Per Canon, if the restart routine you have been through does not solve it when they alternate flashing, you should contact Customer Care as the unit very likely requires their involvement to resolve. Also, did the printer go through the normal procedure of cleaning the print head before going into this error state, or did it occur immediately after replacing the tanks? Either way, at what point did the carrier move to the side, away from the center? Final question here – if you are utilizing the Canon printer control software, what message(s) is it giving you?



    Did the carrier return to center after closing and reopening the covers? Assuming so:



    Make sure the print head lock lever is properly lowered and locked firmly in place. (You may want to raise it and then carefully lower it again until it locks in place, just in case something that has occurred may have jarred it a bit.) Also, see if you can detect any damage that may have occurred.



    Dumb question probably, but you did make sure the tapes/tabs and ink caps were removed completely from the new ink tanks? I'm sure you did, but never hurts to ask. (Make sure you do not see any orange parts, pieces of the tape, or the underlying films, remaining on the ink tanks.) Further, along with the other items indicated earlier that could be inside the printer creating the “scrape” and improper functioning, even the smallest bit of paper that could have somehow remained in the printer from a prior jam could create this circumstance. Additionally, ensure that no paper has perhaps been pulled in from either the cassette or the feed tray, and is still in place, even partially.



    When inserting the ink tanks, did each of the red lamps come on as usual, indicating that the cartridges were securely and properly in place at that point? Note that each lamp above each ink tank should be on and in a steady state – a slow flash (3 seconds) indicates low ink and a faster flash (1 second) means ink is out. You could have a bad cartridge as well, although this would not generally cause the issues you have with the noise and malfunction. After replacing ink tanks, as indicated, the printer will clean the print head. This should be allowed to complete before doing anything else involving the printer.



    Make sure the ink tanks are all properly placed, as the printer power light (and the alarm light) will typically flash for a period after placement of new cartridges, while the printer cleans the print head, usually a 30 to 50 second procedure. [Did you wait for this to occur after putting in the new tanks?] However, if the alarm light continues to flash after the operational noises from this process have ceased, it generally indicates improper placement of one of the tanks. (It could even be that something is in the wrong order.) If a deep clean was required (a much more ink-intensive procedure) and run, it too requires that it be permitted to complete (up to 3 minutes) before any other action is taken.



    Canon has indicated that if a deep cleaning of the print head was required, and did not solve the problem at hand, the printer should be turned off for 24 hours, and then the procedure run again. If this process does not resolve the issue, then the print head may be damaged, and Canon should be contacted. Further, the contact statement is also relevant to any error situation not resolved by removing power sources (turn off and unplug) for a notable period of time (generally 24 hours).



    There are additional procedures available which may or may not be relevant, depending on the results of the aforementioned items. If you need further assistance, I can provide information for such issues as cleaning of the inside of the unit, ensuring the print head is functioning properly, following guidance of the printer software, proper utilization of memory cards and direct printing functions, and ensuring there is not an issue with a full waste tank (which would completely prohibit further print operation). Finally, I would mention that Canon basically states that if ink tanks are reused (don’t know if this applies in your case) they claim no responsibility at all, and there are also special procedures to follow for this type of tank.



    If you need additional assistance, please feel free to post back. Thank you for using and rating at FixYa!

  • Cheryl Whalen May 31, 2008

    Thank you for letting us know, and if you wouldn't mind posting a rating of FixYa, regarding the solution(s) most helpful, we would certainly appreciate it. Again - congratulations and thank you for using and rating at FixYa!



    smartsolve

  • Cheryl Whalen Jul 04, 2008

    Marelt:



    Thought I would just check in on you, as you indicated that all is well, but didn't post a final "FixYa" rating on the primary solution that was useful in helping you to resolve your issues. If you are experiencing further issues, please post back. Otherwise, thank you for using and rating FixYa!



    smartsolve

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Error 5100 means that something is obstructing the printing carriage, that is also reason for the noise. Check inside the printer, in the cartridge area through the rail and gears under the lid. Check thoroughly and ensure the newly replaced ink cartridges are inserted properly and are not loose. You can also turn printer upside down to check if there is a foreign object ( a small screw etc.) lost inside the printer.
After finding the fault you may need to run again the reset procedure already suggested



Posted on May 31, 2008

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Did u try a soft reset?

Posted on May 31, 2008

  • dewan nafees ahmed May 31, 2008

    try to reset.. this procedure

    1. Turn off printer
    2. Hold down Resume button and press Power button.
    3. Keep holding down Power button and let Resume button go.
    4. Press Resume button 2 times then let BOTH buttons go.
    5. Green lights will flash and then stop blinking.
    6. When green lights are solid, press the Resume button 4 times.
    7. Press the Power button and the printer should turn off, if not,
    press the Power button once more.
    8. Your printer should respond as normal..


  • dewan nafees ahmed May 31, 2008

    did you get into service mode?

    1. hold RESUME then press & hold POWER
    2. release RESUME, then press it twice, the light should go amber then green again.
    3. you're now in service mode (you can release POWER now)


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