Question about Office Equipment & Supplies
If you are still there seeking a solution, and didn't have success with the above, I will be happy to work with you on it. I have significant experience with these type printers, and will work with you until resolved. Please do not rate or close out the issue until we have agreed that we are fixed, or have tried everything, as troubleshooting is one step at a time and I will stick with you throughout.
Can you tell if any of the miscellaneous pieces, such as springs, belts, nuts & bolts, etc., are out of place or otherwise loose or malfunctioning? Often, this type of noise, accompanied by the failure of the carrier to return to center, is generated by two things: some part is out of place or otherwise damaged (could be as simple as a loose screw or cartridge not exactly placed properly) or there may be an issue with the print head itself. However, my experience has most often been that there may be a relatively easy solution, it just takes time to find it. Please let me know by posting back if you care to pursue, and I am further researching your specific model now.
Posted on May 31, 2008
Error 5100 means that something is obstructing the printing
carriage, that is also reason for the noise. Check inside the printer, in the cartridge area through the rail and gears
under the lid. Check thoroughly and ensure the newly replaced ink cartridges are inserted properly
and are not loose. You can also turn printer upside down to check if there is a foreign object ( a small screw etc.) lost inside the printer.
After finding the fault you may need to run again the reset procedure already suggested
Posted on May 31, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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