Question about Fisher and Paykel IWL12 Top Load Washer

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Fisher and paykal IWL16 washing machine showing fault 37 tub not emptying or spinning when put on spin cycyle

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  • mbalch Oct 12, 2010

    had to replace the entire pump, but thanks for your help

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  • Fisher and P... Master
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Hi just read your posting.Error code 37 means PUMP BLOCK ERROR.Drain some of the water by hand enough to look under the machine to the front right.Do you see a fan.If you do this is your pump.If you do not see a fan then you have the new style of pump.Please reply on which style of pump you have and I will guide you in rectifying this fault.Looking forward to your reply.

Posted on Oct 11, 2010

  • mbalch Oct 11, 2010

    there is a fan

  • luisa_sgro Oct 12, 2010

    Hi just read your posting.Now turn the fan clockwise and then anticlockwise a few times to loosen the pump.The fan should turn freely.Now put the machine back on its feet and select a spin cycle and push the start button.The machine should start to drain.Please reply on how you got on and for further advice.Looking forward to your reply.

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Posted on Jan 02, 2017

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Fault code 37


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On F&P machines the inner tub floats away from the dog clutch allowing the agitator to wash without attachment to the drum. When you empty the machine the inner drum settles back on the dog clutch and can be engaged for spinning. A loose drum when full of water is probably not a fault..
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You'll need to unplug the power supply at the socket.
You'll need to empty the machine.
When the water level is low you can lean the machine back to access the pump motor under the tub. Turning the fan blades can sometimes dislodge the obstruction. If the fan turns freely retry the spin mode to empty the machine..
If the pump is jammed you'll have to remove it and clear the port.
Make sure you've emptied the machine as any water left in it will run out when you remove the pump.
carefully study the pump before removal. Take note of the latch which locks the pump in position. Earth wire to open spade connector. Power wires to pump via plug. Remove and clean. Replace and test.
If the pump still overheats it should be replaced or it will damage other components. The pump resistance should be more that 33ohms..
F&P reccommend pump replacement if less than 33ohms.
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