Question about Ionic Pro TURBO Air Purifier
I called with this problem, and after explaining that I did everything I was supposed to do, including vacuuming the inside and outside, cleaning the wire with at LEAST 20 up & down strokes, and cleaning the plates with hot sudsy water, allowing 24 hours to dry and the holding down the power button to reset the unit for 10 seconds; the near-English speaking tech asked me if I had done each step (individually) that I JUST TOLD HER I did. She asked me if I had the original store receipt (which I couldn't find at the time I was on the phone) and then told me that they would send me another one for $29.95 freight plus I would have to pay for return shipping of the original (2-month-old) unit. At this rate of exchange I could just buy another brand new one in less than a year.
Posted on Jul 29, 2013
Hi there, I work for the Ionic Pro Turbo company. Please make sure that you have also cleaned the ionizing wire. If that is not clean, the clean light will stay on. If that does not fix it, please feel free to call customer service at 800-875-8577 and they will do some troubleshooting with you. Thank you, Mary
Posted on Oct 13, 2010
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Posted on Jan 02, 2017
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