Question about Ionic Pro TURBO Air Purifier

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Worked great for about a week then the red clean light came on. i cleaned it exactly how the manual said and it still wont work, how do i get it working again?

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You don't. Tech support is no help. It is trash.

Posted on Oct 16, 2012

  • ksage713
    ksage713 Dec 07, 2012

    Thanks, I was imagining it was just me who thought that!!! Now I can throw it out with a clean conscience.

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I called with this problem, and after explaining that I did everything I was supposed to do, including vacuuming the inside and outside, cleaning the wire with at LEAST 20 up & down strokes, and cleaning the plates with hot sudsy water, allowing 24 hours to dry and the holding down the power button to reset the unit for 10 seconds; the near-English speaking tech asked me if I had done each step (individually) that I JUST TOLD HER I did. She asked me if I had the original store receipt (which I couldn't find at the time I was on the phone) and then told me that they would send me another one for $29.95 freight plus I would have to pay for return shipping of the original (2-month-old) unit. At this rate of exchange I could just buy another brand new one in less than a year.

Posted on Jul 29, 2013

  • Harold Gibson
    Harold Gibson Nov 19, 2013

    They should a ban on this ionic pro turbo. It worked for 3 weeks then the red light came on. I cleaned it as per instructions,it still wont worh (red). I cant find my paperwork for a replacement, but I can sure contact the BBB, and the CPA to report this scam

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Hi there, I work for the Ionic Pro Turbo company. Please make sure that you have also cleaned the ionizing wire. If that is not clean, the clean light will stay on. If that does not fix it, please feel free to call customer service at 800-875-8577 and they will do some troubleshooting with you. Thank you, Mary

Posted on Oct 13, 2010

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Posted on Jan 02, 2017

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