Question about Magellan GPS Devices

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The unit is a Magellan Nav 5000. We understand they are no longer being serviced and we are not looking for repair work rather hopefully some simple explanation to our problem. We are currently in Adak Island in the Aleutian's Alaska. The problem this time is that we cannot get a position when we are using the external antenna. using the unit as a hand held we can get a fix, connect it to the external power and antenna it comes up searching for satellites ,says it is in 2D and that's it. Usually it will only search for 1 sat at a time eg. it will have 25 all across the screen and S and then the stars will appear and sometimes and E ,then it will move to another sat. We can look up the satellites and see the angles and whether they are on or off , we can get the time, just no position. All other functions work OK The really weird thing is that we have a complete back up unit - a Magellan Nav 5000D that we bought -all components still in the box. We have set that up with a direct feed from the battery so we bypass the switch board , no NMEA connections, just the external power and the antenna through the grey box and the same thing happens - we can get a fix as a hand held unit on the internal antenna but not with the external antenna and power. So two complete sperate units doing the same thing when plugged to external power supply but both working fine when used on battery power - weird? There is another yacht here with us and their GPS is fine so signal is good. Its got us beat. It worked perfectly for 19 days on passage from Japan We drop anchor and 2 hours later the screen was in this search mode! If we get a position with the internal antenna then plug into power that postion will come up as an old position and then it will go into search mode again. We have checked all and connections all are good. Any suggestions will be greatly appreciated. regards Merv and Jeannie on Meridian Passage

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Sorry to say have had the problem from November 2007 again with this unit and despite ontact with Mgellan, they were as helpful as ice on a skillet. I have two units,like you, one new and boxed bt stil no acquisition from either,,,,

Posted on Jun 21, 2010

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Good morning, My friend asked me to look into a problem with her Magellan Roadmate 1400. The screen comes on but the touchscreen no longer works.


If the touchscreen no longer works, she would need a new digitizer on her unit. Call magellan customer service to get an RMA set up to replace the digitizer.

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You will need to send your unit back to Magellangps.com or if it is out of warranty, you may contact Auto Nav 2000 Plus, Inc in San Jose and see if you can get your unit recoverd for a fee.
You probably have a internal battery problem or could have been updating your unit when it is not fully charged that will normally cause this type of failure.
Good luck

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Magellan Maestro 4250 GPS, the display seems to wash out on sunny days so that it is unreadable. That's without direct sunlight on the unit. Can anything be done or adjusted?


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magellan will repair or replace any of there units that were rendered inoperable due to there updates.

follow what i told this guy, he is getting his repaired or replaced free. READ AND FOLLOW CAREFULLY!

(i have changed some things to reflect the 3100, like the update.)

let me say this 1st because this will be the easy way to fix this assuming you tried to either run the update or ran it again after the failure. if thats the case.

im going to assume you tried to update your unit to the 2.18 update that you downloaded off the magellan site,HERE ( if you havent, i suggest you do it before continuing) and in doing so it bricked your unit.

Magellan Will repair or replace any of there gps sytems that were rendered inoperative due to their updates. they will check your account to see if you downloaded the update.

  • register your unit on magellangps.com if you havent already
  • download the update
  • attempt to install update on your computer2.gif
  • call magellan tell them your unit is not booting up after the update

Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: 800 707 9971

hopefully you understand what im saying here.

should you decide to take a different route, let me know and i will help you get it up and running if possible.


bill

Comments: Nov 09, 2009 - glad i could help you, Yuppie_me

dont be surprized if they just send you either a new or refurb, because its rare they fix any of the ones that are returned.

good luck Yuppie_me
Asker's Testimonial " Great Advise!!! Thank you so much. " - yuppie_me

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1 Answer

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NAVIGON

MAGELLAN NEXTAR does NOT offer any types of Firmware or map upgrades or repair services. Instead - they have an exchange program to update to a new UNIT for around the same price as a repair would be. CLICK HERE for more on that. WARRANTY on most GPS devices is 1 year from the date of purchase. Broken screens are considered ABUSE - and not covered under warranty. Finally - If your unit is on the charger for HOURS, You've tried both the car AND USB type charger, and you turn it on... it stays on for a minute (or so) then powers down or never comes on at all - the battery has lost it's ability to hold a charge and must be replaced. Looking around YouTube - you can get a tutorial on how to CAREFULLY crack open just about any GPS. The tool(s) necessary typically are included with the battery purchase. Typically batteries run about $25 +/-. NiCd batteries are meant to be energized once a month so they keep active, and don't build up deposits that lead to their premature failure. I hope this was helpful for you. Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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Loading New Map


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1 Answer

Magellan GPS,Maestro 3100


IF U HAVE THE UNIT FOR LESS THAN A YEAR, U SHOULD BE ABLE TO CALL THEM AND GET FREE REPLACEMENT FROM THE OEM. BUT IF OVER A YEAR THEN I HOPE U BOUGHT AN EXTENDED PROTECTION PLAN AND THAT SHOULD COVERED IF U DID, IF NOT THEN U PROBABLY HAVE TO BUY NEW ONE----
Magellan GPS
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960 Overland Court
San Dimas, CA 91773
USA
Customer Service
North America: Telephone 800 669 4477
International: Telephone 1-909 394 5000
Technical Support
North America: Telephone 800 707 9971
International:
Telephone (France and United Kingdom): 0825 864 865 (Cost of a call : from France, 0.125€/minute: From U.K., cost of a long distance call).

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