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Bobbin thread issue on new machine

I have a brand new Brother ns-10. I have threaded upper thread correctly (tried about 12 times) and redone the bobbin 100 times more. When i am sewing a straight stitch the top stitch is perfect but the bottom (bobbin thread) is almost a zigzag stitch rather than straight. I have adjusted all tensions but to no avail. I was hemming up soft denim jeans using the correct thread and a 90/14 schmetz brand needle which is brand new. Can anyone suggest what the problem might be. This is a machine that i have had for 5 days and i cant get the thing to sew right.

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  • wildlilly May 31, 2008

    Hi thanks for the quick reply. I have it set on straight stitch number 2 (number 1 sets the needle to sew at the left) number 2 setting sets it to sew in the middle. When set on number 2 you can not adjust the stitch width as it is set by default on 0. I think i will do a few samples and take it back to my Spotlight store (got machine from them) and show them. Im hoping they can then get a Brother Rep to come show me whats happening......Thanks again for the quick reply. Im glad i found this website and will be back often..........Thanks again

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  • Sewing Machines Master
  • 1,388 Answers

Have you got the stitch width selector on zero ? If not, it may be wanting to sew a small zig zag........if that is OK, ....


Make up some samples of the problems, call the dealer and arrange to take it back to show them the results and either have it adjusted, or show you what needs to be set where to achieve the results you need...........it is under warantee, and you should expect it to function correctly.

I would not advise you fiddle with anything other than tensions and stitch selector on such a new machine.

Ask if you can have a 15min familiarisation lesson on the machine........we actually offer 3 x 30min free lessons on the use of a new machine so our customers can get the maximum benefit from their purchase.

It has proven to be a good business decision, as we get fewer frustrated phone calls and folks actually go and use the machines properly from day one.

www.bargainbox.com.au

Posted on May 31, 2008

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Posted on Jan 02, 2017

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