Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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My MFC-490cw wont scan...says check connection when i press the scan button on the machine...i have already tryed to reinstall the drivers and it is doing the same thing

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6ya6ya
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Posted on Jan 02, 2017

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komguy
  • 2306 Answers

SOURCE: mfc-490cw what's unable to clean 35 ?

That error says that the carriage is not moving properly side to side or the encoder strip is dirty or out of position. You have to look inside for scraps or encoder position with a flashlight and mirror or remove the top cover to correct the problem.

Posted on Oct 15, 2009

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Craybe
  • 3 Answers

SOURCE: Brother MFC-490CW won't scan

I have had this problem with multiple different Brother products and this has worked for me every time providing your network is up and running.
Reason behind problem: Brother uses a Network Name for the device for access to the printer by the TCP/IP Port, occasionally your dns cache will hold the incorrect IP address for the printer and you need to force the network name to point at the correct IP.
**Note the steps to find your printer IP may change depending on the model of your printer but you can find out where it is in your manual if this doesn't work.
1. On your printer press the menu button. 2. Naviagate to LAN -> TCP/IP -> IP Address 3. When you press ok on IP Address it should show the printers current IP at the top of the page. It will look something like 192.168.0.164 keep a note of this. 4. Back on your computer go to Control Panel 5. Open printers (this may vary slightly by operating system) 6. Find your Brother MFC and right click on it. Then press Properties. 7. Click on the Ports Tab. 8. Select the port that has a tick next to it and press Configure Port... 9. Note down the Port Name: It will be something like BRN_984B5C 10. You can now close all of the printer windows. 11. Open File Explorer 12. Go to C:\Windows\System32\drivers\etc\ 13. There will be a file called hosts (no extention) double click on it and choose Notepad to open the file. 14. At the bottom of this document after all the other text you will need to type in the following (using the information we have found): 192.168.0.164 BRN_984B5C 15. Close and save the file. As you are in Vista you may have some funky UAC windows asking if you are sure you want to save etc. etc. just say yes.
That should do it, your printer will now be able to scan, print & fax from the printer and the printer will be able to find you if you do the same from it's menu.
Hope this helps.

Posted on Oct 29, 2009

cene765
  • 787 Answers

SOURCE: MFC-490CW two ink colours just not printing, it

Powerful cleaning is: Press menu, then start black copy, then four times arrow-up quickly after another.Machine will be in maintenance mode (all lights will flash).
press 7-6-4 and OK (or start-black-copy).
When finished press 7-6-3 then start black copy,
printer will do a power purge.
Leave maintenance mode by pressing 9-9.
If this not help better think about new printer, because cost of repairing this one is profitable.

Posted on Nov 10, 2009

  • 1 Answer

SOURCE: My scanner/faxer won't scan for my mfc-490cw

I have the same problem. It was working fine, then after not using it for a few weeks, all the sudden I couldn't scan. I'm hooked up wirelessly through my router. I can initiate a scan both from my PC and from the scanner itself, when initated from the scanner my PC responds and shows the progress bar, and the scanner actually scans. However for some reason no data is being sent back to the PC. And after a few minutes I get an error message saying that communication was lost (or something like that) error TW007. Yesterday I called into brother support and was on the phone for an hour and a half. they walked me through verifying connectivity, uninstalling and reinstalling the software and drivers, but to no avail. In the end we made no progress. I can print without a problem, and fax and photocopy. But for some reason it seems that the scanner is not transmitting the information back to the computer, even through the connection was established and the computer is waiting for the data.

Posted on Feb 11, 2010

pineworks
  • 4041 Answers

SOURCE: problem paper jam printer brother no mfc-490cw

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 27, 2010

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1 Answer

How to scan a picture from my printer to my pc i did it one day and i can't remember what i did i thought i did the same thing the printer is a brother mfc-490CW


Hi

2 way on how to scan.

1. Put the document either in the top feed or in the glass scanner. Press SCAN button in your printer and then navigate and choose save AS PDF or OCR or FILE.

2. Go to the scanner icon located in your computer and then put the document to be scan and then press scan button.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

Jun 25, 2011 | Brother MFC 490cw Color Inkjet...

1 Answer

My brother mfc-490cw I can't send or recieve faxes.


According to the User's Manual for the Brother MFC-490CW:
  • Poor Line Connection indicates an issue with your telephone line (Page 136). If you are sharing the fax line with any splitters or computers, try connecting the MFC-490CW directly to the phone jack and send a fax. If you are still getting a Poor Line Connection error message, call the telephone company and have a repair technician check your telephone line.

  • Out of Memory error message means the machine's memory is full (Page 138).

    Try pressing Stop/Exit and wait until all current operations finish and try again.

    Try clearing the data in memory. To gain extra memory space. turn off Memory Receive (See Page 48).

    Try printing the faxes that are in memory (See Page 49).

  • System Busy error message wasn't in the manual, but I suspect it means there's a current operation in progress and the machine needs time to finish before moving on to another job. Just wait for the current job to finish, then try again.

May 05, 2010 | Brother MFC 490cw Color Inkjet...

3 Answers

My scanner/faxer won't scan for my mfc-490cw brother product. I always have to reset it and push 20 buttons so I don't remember how to do it. Can you help?


I have the same problem. It was working fine, then after not using it for a few weeks, all the sudden I couldn't scan. I'm hooked up wirelessly through my router. I can initiate a scan both from my PC and from the scanner itself, when initated from the scanner my PC responds and shows the progress bar, and the scanner actually scans. However for some reason no data is being sent back to the PC. And after a few minutes I get an error message saying that communication was lost (or something like that) error TW007. Yesterday I called into brother support and was on the phone for an hour and a half. they walked me through verifying connectivity, uninstalling and reinstalling the software and drivers, but to no avail. In the end we made no progress. I can print without a problem, and fax and photocopy. But for some reason it seems that the scanner is not transmitting the information back to the computer, even through the connection was established and the computer is waiting for the data.

Nov 29, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

MFC-490CW two ink colours just not printing, it still prints biut just with black and blue, tried cleaning them the normal way but they still wont print. Cant get into maintenence mode to try better...


Powerful cleaning is: Press menu, then start black copy, then four times arrow-up quickly after another.Machine will be in maintenance mode (all lights will flash).
press 7-6-4 and OK (or start-black-copy).
When finished press 7-6-3 then start black copy,
printer will do a power purge.
Leave maintenance mode by pressing 9-9.
If this not help better think about new printer, because cost of repairing this one is profitable.

Nov 10, 2009 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Display reads "connecting to PC" nothing happening


Was this function working fine before? When you choose Scan => To Email, what the device actually do is launch the scanning software and scan it and save to temporary folder THEN open your default OUTLOOK email account and creates a new mail with the scanned file attached to it. So it could be a scanning software error or low in memory since the process requires an amount of memory.

So you better try to Scan => To File and see if the scanning completes. If you have problem with it, then try to reinstall the program of your printer and scanner in one.

Nov 01, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

My brother MFC-490CW all of sudden will not send or receive faxes it scans and dials like its going to fax but then it goes into telephone mode


Some guesses - phone line connection bad at the printer. (Connect the wire to a phone and confirm dialtone).

Software blip... Reload the drivers from the CD.

No other suggestions right now... keep us informed!!

Oct 12, 2009 | Brother MFC 490cw Color Inkjet...

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