Question about Creative Labs Zen Micro MP3 Player

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My Creative Zen 4GB MP3 Player is just not turning On

My Zen 4 GB MP3 player does not turn on at all. If I connect it to PC using USB, I hear the clinging sound from the pc but nothing actually happens. PC does not even show "Found Hradware" etc etc. No light on the player at all. Please, advise.

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  • Anonymous Jun 05, 2008

    my creative zen 4 GB media player will not come on

  • mintoes Jun 17, 2008

    I have the same issue! Afte r a year I reinstalled my software onto a lap successfully. When I connect using a USB I hear the "chime" but dubbled in time, with a message to connect my player. Could this be due to the fact the software is being used more than once?





  • Anonymous Jun 29, 2008

    mine wont work either

  • isaacja Jul 08, 2008

    Same problem, I can´t use it, two weeks of use.

  • zephyr126 Jul 12, 2008

    The zen worked fine i had it plugged into my pc when i had a look at it about a hour later it was switched off.

    And that was that its as if it just died on me !

    I never down loaded music or anything just got the thing as well.

  • Anonymous Jul 17, 2008

    same here!!! im gonna get an ipod

  • Anonymous Jul 22, 2008

    I think we need to file some sort of grievance collectively. I purchased mine ZEN 4GB, April 20th from Dell, apparently on third party purchases with them, they only have a 21 day return policy. Creative Labs won't support any customer service after 30 days unless you PAY them for each half hour of unlikely support. I also contacted them and they charge 25 dollars just to look at it not including the repair, the taxes or shipping. This is exactly what is wrong with the MP3 MARKET! Boycott Creative Labs! If your in Milpitas,CA give them a piece of your mind face to face!

  • mongy_vodka Sep 10, 2008

    My Zen 4 GB MP3 player does not turn on at all. If I connect it to PC
    using USB, I hear the clinging sound from the pc but nothing actually
    happens. PC does not even show "Found Hradware" etc etc. No light on
    the player at all. Please, advise.


  • Dutchguts420 Sep 20, 2008

    MP3 player is frozen. Screen wont change from the 1st Creative display.... HELP!

  • Anonymous Sep 27, 2008

    ame as origional problem.

  • Anonymous Oct 22, 2008

    mine doesnt even make the notify noise

  • Anonymous Oct 23, 2008

    not turning on

  • Anonymous Jan 24, 2009

    Reset button doesn't work, no notify sound on PC, nothing on the mp3 player... completely dead and unresponsive from the player and PC

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I had the exact same issue and this is how i fixed it.
go to the zen website and download the latest drivers.

  1. Turn off your player.
  2. Disconnect your player from your computer.
  3. Press and hold the Play/Pause button. Continue to hold the button while you perform steps 4 and 5. If you accidentally release the button, start the procedure again.
  4. Gently push a straightened paper clip into the Reset hole.
  5. Slide the On/Off switch towards the USB port and hold until the display lights up. The Recovery Mode screen appears with four options: Clean Up, Format All, Reload Firmware, and Reboot.
  6. Select Reload Firmware, followed by Yes.
  7. Connect your player to your computer.
  8. Double-click the downloaded file and follow the instructions on the screen.

Posted on Jan 27, 2010

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Go to the website to make sure that you have the lastest firmware avaliable for your make, after is downloaded and open it will tell you to plug the mp3 into the computer, it will work then all yu do is upgrade.

Posted on Mar 09, 2009

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I would recomend you to first press the reset button then conect it to your computer again using the correct usb port. then you have to restart your player so your computer recognises it!! good luck

Posted on Nov 16, 2008

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Hey guys plz help me my creative zen 4gb doesnt turn on at all tried the reset button and on position and doesnt work. do i have to return it or can it fix? i will be very happy if i have it fixed plz help me guys

Posted on Jul 18, 2009

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I have creative zen 4gb ipod ipod microcontroler and crystal 24 mhz is heat i have change the microcontroler but the ipod is not turn on please tell me

Posted on Sep 05, 2009

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Posted on Jan 02, 2017

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-------------------
experimental status
-------------------
ZEN mozaic player 2 GB
firmware 1.03
ZEN attached to USB 2.0
Windows XP SP2
Message "do not disconnect"
ZEN is not being recognized
Check ZEN memory setting
Memory ZEN is set to 0 in MENU>Etras>removable disk
Memory ZEN should be changed to maximum 1.5 GB
ZEN is recognized now
ZEN is ready to do the format command
ZEN can be written to for a maximum of 0.5 GB [internal memory !]
ALERT ! This 0.5 GB is the internal memory
The files written to the internal memory will be erased after
disconnecting !
-------------
access status
-------------
NO ACCES TO MY ZEN ?
1) Get access to ZEN by setting disk memory to maximum
in MENU>Etras>removable disk
2) ZEN should be recognized now
-------------
format status
-------------
1) FORMAT the disk
After formatting !
SET BACK YOUR disk memory capacity to zero [ 0 ]
for fully recovering the disk capacity
---------------------
files presence status
---------------------
FILES NOT PRESENT AFTER DISCONNECTING ?
SET BACK YOUR disk memory capacity to zero [ 0 ]
- When set to zero you can use the full memory for
writing files to the player !
- When keeping the memory set to maximum you're using
the internal memory and written files are not saved
after disconnecting
--------------------------------
updating + files presence status
--------------------------------
UPDATING FIRMWARE ZEN MOZAIC = MAKING STANDARD MAPS
1) download the firmware that is suited for your computer
Operating System and your type of player from "CREATIVE"
2) Connect player to USB 2.0
and update with the firmware-update
3) Wait until the update is fully completed
4) After the update disconnect the player
5) Connect to USB 2.0 again
6) Check for the presence of the STANDARD MAPS for Music,
Pictures and Video
7) Files can be written into the STANDARD MAPS
8) Written files should be present after disconnecting
9) Files ready for mobile playing on ZEN mozaic now
--------------------------------------------------------
CREATIVE support site for fimware / software / userguide
--------------------------------------------------------
SUPPORT FOR ZEN MOZAIC ON THE INTERNET
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

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