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If your referring to loading the software; make sure the USB cable is not connected untill the software prompts you to connect it. If you want to load an ink cartridge open the top cover with the printer on and the ink carrier will move to the center. press the release tab and remove the old cartridge, if applicable, and replace with new cartidge. Be sure to remove all of the tape on the bottom of the cartidge first. Close the cartidge cover and the printer cover and you should be all set to go.
You can download the drivers from the www.lexmark.com
Just type the printer model i.e X7350 in the search option in the top left corner of the webpage... scroll down and select the OS i.e vista and download the driver file from there.
Or alternatively call lexmark and request the driver cd sent out... probably they can ship free...
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