Question about Casio EXILIM ZOOM EX-Z850 Digital Camera

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Black screen, lens won't retract...need help troubleshooting?!

I just bought my camera and started using it, everything was working fine and then suddenly the screen went black and the lens wont retract. When I push the on/off button it sounds as if it is trying to retract, there is a short grinding like noise and 3-4 beeps. When it is placed on the charger the red light does appear. I am not sure what to do, if I should take it back or if maybe it is just a battery issue, please help. Thank you!!

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  • natco Jun 02, 2008

    I have the same problem. I read suggestions on one forum to push the lens with your palm to force it to close - a couple of people tried and the camera apparently started working after that. But when I did the same the lens just got pushed in a bit but is still stuck. I would appreciate any other advice... My warranty has expired!

  • dgitalnitwit Jun 11, 2008

    I got my lens to retract properly but now it wont come out again.
    The battery reads a full charge but every time i try to power the camera on it just flashes on the green power light for a second or 2 and then thats it.
    I put it back on its cradle and the light is red for about 10 seconds then goes green and states a full charge.
    I can operate the menus and photo browser as long as the camera is on the cradle but if i take it of the cradle nothing works at all???????
    Any help or advice would be appreciated.
    Thanks


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  • 374 Answers

You need to send your camera in. This is something that can't be fixed at home. Call repairs at 800-706-2534 option 2 and they can tell you where to send it.

Posted on Sep 12, 2008

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