Question about HP Photosmart 3310 Printer

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Scanning from wireless laptop

Error-the scan can not be performed because another program or computer is using net work device

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First of all, just use a USB cable, there not that expensive and it will be alot easier.

If you must use wireless. The laptop is trying to connect directly to the scanner or is there a print server somewhere, is there internet being used, is it connecting to another access point or wireless router?

Thes questions need clerifying.

Again. Wirless is supposed to be easy but we all know it isnt always true.

I would either Hardwire into the network or printer or connect direct to the scanner VIA USB.

Posted on Jun 17, 2008

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"Connection with Computer Failed" When I Try to Scan


If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

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I have HP7410. When I loaded to my laptop after desktop died, I keep getting HP Imaging device not found when I try to go into it to scan photo. Printer works. Laptop OS is VIsta


To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .

To scan a document using Paint in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. The following scan options and file types are available when you scan with WIA drivers:
c02222409.gif If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English). Workaround Perform the following steps if you are unable to scan directly from HP Solution Center in Windows Vista.
  1. Click the Windows icon (c01319360.gif ), and then click Computer .
  2. Double-click Local Disc (C:) .
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  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
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I am having problems scanning photos onto my laptop (MacBook). I keep receiving Memory Device was not found when I attempt to scan and save to a memory device. What is the problem?


if you are using a wireless printer you still have to connect the printer to the computer using a usb cord to scan. in otherwords, the scan function is not wireless.

Aug 16, 2009 | Printers & Copiers

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

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I have a hp 6310v on a wireless network. It


refer to hp.com then on the search box type: no scan options. there is a step by step methods there that you can perform.

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I have a c4830 and i am unable to get it to scan to my laptop i am getting an error message which reads ( the scan cannot be performed because another program or computer is using the networked HP imaging...


Your firewall is blocking the printer from doing it scanning. Try to turn off your firewall or try to add an exceptions in your firewall for the printer software

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HP LASERJET 3052


plz try by reloading the software

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I'm not sure if this is the cause every time it happens, but if there are no other programs running, and it's still coming back with the same error, try deleting the printer *NOT UNINSTALLING THE SOFTWARE* and then adding it again.
Generally if the printer stalls while performing some task, it continues to think that it's still doing whatever it was trying to do. Deleting it and adding it again should get rid of whatever program was using it.

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4 Answers

Can't scan from printer or computer


Close the Digital Imaging Monitor.
◄ Start or restart the services :
1. HP Cue Device Discovery.
2. HP Net Device Discovery.
3. HPQCS08.
◄ Run Digital Imaging Monitor.
◄ Wait for a Minute, if the configuration screen appears it is done else refresh the HP Cue Device Discovery
◄ Restart the Printer
◄ 99% chances of resolution and in the other cases a proper uninstall and reinstall is needed
************************************************************************
If the issue still remains then :;
Added the files to the firewall exception list
C:\program files\HP\digital imaging\bin\hpiscnapp.exe (version 10 software )
•C:\program files\HP\digital imaging\bin\hpqscnvw.exe (other than version 10 software
•C:\program files\HP\digital imaging\bin\hpqste08.exe
•C:\windows\system32\hpzipm12.exe
•C:\windows\system32\hpzinw12.exe
•C:\program files\HP\digital imaging\bin\hpqtra08.exe
•C:\program files\HP\digital imaging\bin\hpqthb08.exe
i. 68: dhcp client
ii. 80: web server
iii. 137:UDP Port 137 netbios-ns (UDP)
iv. 139: netbios-Session (TCP),
v. 161: snmp. (UDP)
vi. 427: srvloc. (UDP)
vii. 5353: mDNS
viii. 9100: pcl/pjl print.
ix. 9101: debugging tcp recv/send
x. 9102: debugging tcp send
xi. 9103: debugging udp recv/send
xii. 9110: echo
xiii. 9220: generic gateway (scanning, pml).
xiv. 9290: scan.
xv. 9280: generic gateway
xvi. 2500: scan.

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