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Re: scanning from wireless laptop
First of all, just use a USB cable, there not that expensive and it will be alot easier.
If you must use wireless. The laptop is trying to connect directly to the scanner or is there a print server somewhere, is there internet being used, is it connecting to another access point or wireless router?
Thes questions need clerifying.
Again. Wirless is supposed to be easy but we all know it isnt always true.
I would either Hardwire into the network or printer or connect direct to the scanner VIA USB.
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If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.
To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
Click the Windows Vista ( ) icon, click All Programs , and then click Windows Photo Gallery .
Click File , and then click Import From Camera or Scanner .
Click Import , and then click Scan .
To scan a document using Paint in Windows Vista, follow these steps:
Click the Windows Vista ( ) icon, click All Programs , click Accessories , and then click Paint .
Click File , and then click Import From Camera or Scanner .
Make any desired setting changes, and then click Scan .
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
The following scan options and file types are available when you scan with WIA drivers:
If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English).
Perform the following steps if you are unable to scan directly from HP Solution Center in Windows Vista.
Click the Windows icon ( ), and then click Computer .
Double-click Local Disc (C:) .
Double-click Program Files .
Double-click HP .
Double-click Digital Imaging .
Double-click Bin .
Locate and double-click one of the following files. You will only have one to choose from.
This will launch the HP Scan application.
Select New Scan , and then change any desired settings to the scan.
Click Accept to save the scan to the desired location.
As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).
However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.
To check the communication perform the below steps:
IF the printer is connected via USB cable, then perform below steps:
isolate the issue I suggest you to try scanning from the Windows Image
acquisition(WIA) wizard on the computer.
Follow the below steps to
Scan using WIA 1.Verify that the all-in-one product power is turned on and
the printer cable is properly connected.
2.Click Start then Click All
Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to
If you are able to scan fine using the above steps, please write back to me along with the exact error message.
I'm not sure if this is the cause every time it happens, but if there are no other programs running, and it's still coming back with the same error, try deleting the printer *NOT UNINSTALLING THE SOFTWARE* and then adding it again. Generally if the printer stalls while performing some task, it continues to think that it's still doing whatever it was trying to do. Deleting it and adding it again should get rid of whatever program was using it.
Close the Digital Imaging Monitor. ◄ Start or restart the services : 1.
HP Cue Device Discovery. 2. HP Net Device Discovery. 3. HPQCS08. ◄ Run
Digital Imaging Monitor. ◄ Wait for a Minute, if the configuration screen
appears it is done else refresh the HP Cue Device Discovery ◄ Restart the
Printer ◄ 99% chances of resolution and in the other cases a proper
uninstall and reinstall is needed ************************************************************************ If the issue still remains then :; Added the files to the firewall exception list C:\program files\HP\digital imaging\bin\hpiscnapp.exe (version 10 software ) •C:\program files\HP\digital imaging\bin\hpqscnvw.exe (other than version 10 software •C:\program files\HP\digital imaging\bin\hpqste08.exe •C:\windows\system32\hpzipm12.exe •C:\windows\system32\hpzinw12.exe •C:\program files\HP\digital imaging\bin\hpqtra08.exe •C:\program files\HP\digital imaging\bin\hpqthb08.exe i. 68: dhcp client ii. 80: web server iii. 137:UDP Port 137 netbios-ns (UDP) iv. 139: netbios-Session (TCP), v. 161: snmp. (UDP) vi. 427: srvloc. (UDP) vii. 5353: mDNS viii. 9100: pcl/pjl print. ix. 9101: debugging tcp recv/send x. 9102: debugging tcp send xi. 9103: debugging udp recv/send xii. 9110: echo xiii. 9220: generic gateway (scanning, pml). xiv. 9290: scan. xv. 9280: generic gateway xvi. 2500: scan.