Question about HP Photosmart 3310 Printer

1 Answer

Scanning from wireless laptop

Error-the scan can not be performed because another program or computer is using net work device

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 474 Answers

First of all, just use a USB cable, there not that expensive and it will be alot easier.

If you must use wireless. The laptop is trying to connect directly to the scanner or is there a print server somewhere, is there internet being used, is it connecting to another access point or wireless router?

Thes questions need clerifying.

Again. Wirless is supposed to be easy but we all know it isnt always true.

I would either Hardwire into the network or printer or connect direct to the scanner VIA USB.

Posted on Jun 17, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

"Connection with Computer Failed" When I Try to Scan


If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

Jan 23, 2014 | Lexmark OfficeEdge Pro5500 4-in-1 Inkjet...

2 Answers

My computer is slow loading


Take a look at this: http://www.wikihow.com/Speed-up-a-Windows-XP-Computer
Many FREEWARE programs can be found here: http://www.filehippo.com/ CCLEANER, MALWAREBYTES, etc.

Dec 19, 2012 | Compaq Presario M2000 Notebook

2 Answers

MY Laptop Is Very Slow And Crash


* check you virtual memory or adjust it...

* scan your laptop with the latest update of anti-virus,might your laptop got many viruses.









hope this solution helps..... please rate my performance... thanks

Jun 02, 2011 | Sony VAIO VGNNW330FW 155Inch Laptop White...

3 Answers

My laptop running slow and net browsing very slow my configeration windows7 original ,320 gb HD,3GB memorry


There are several reason for the computer to be running slow for the start please try restarting the computer to safe mode with networking (Steps given below) and check if your browsing speed is better. If your internet browsing speed not better in safe mode with networking then you need to contact your ISP to complain about slow speed.

If it is working fine in safe mode, then some of the software (example: Antivirus / Internet Security / Firewall) is slowing down your computer. Please try removing it. Also try reducing the color scheme, use a non aero theme and see if your comptuer is working fine. If so your processor is not able to take the load of windows 7 visual effects aswell as other programs running in the background at the same time

Mar 02, 2011 | Computers & Internet

1 Answer

I have HP7410. When I loaded to my laptop after desktop died, I keep getting HP Imaging device not found when I try to go into it to scan photo. Printer works. Laptop OS is VIsta


To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click Import , and then click Scan .

To scan a document using Paint in Windows Vista, follow these steps:
  1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , click Accessories , and then click Paint .
  2. Click File , and then click Import From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. The following scan options and file types are available when you scan with WIA drivers:
c02222409.gif If you experience an error during scanning, try these general scan troubleshooting steps (c02114802) (in English). Workaround Perform the following steps if you are unable to scan directly from HP Solution Center in Windows Vista.
  1. Click the Windows icon (c01319360.gif ), and then click Computer .
  2. Double-click Local Disc (C:) .
  3. Double-click Program Files .
  4. Double-click HP .
  5. Double-click Digital Imaging .
  6. Double-click Bin .
  7. Locate and double-click one of the following files. You will only have one to choose from.
    • Hpiscnapp.exe
    • Hpqscnvw.exe
    This will launch the HP Scan application.
  8. Select New Scan , and then change any desired settings to the scan.
  9. Click Accept to save the scan to the desired location.

Dec 27, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

My laptop is infected with 44 viruses in which I cannot download a free antivirus, what shall I do to remove this, everytime I download antivirus it always infected.


There are 2 solutions to this problem. 1. Formatting of your laptop. as a result of formatting your laptop, you may loose valuable informations as well as programs. 2. Downloading a Norton 360 antivirus program into your laptop. after download, you can scan and fix viruses. this will work perfectly well. If your computer doesnt allows you to perform a download, simply download from another computer into an external device such as a USB device and transfer the Norton 360 setup flies to your laptop and run it. after installation process, scan for viruses and fix. I hope this helps.

Dec 15, 2010 | Computers & Internet

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

I have a c4830 and i am unable to get it to scan to my laptop i am getting an error message which reads ( the scan cannot be performed because another program or computer is using the networked HP imaging...


Your firewall is blocking the printer from doing it scanning. Try to turn off your firewall or try to add an exceptions in your firewall for the printer software

Nov 28, 2008 | HP Office Equipment & Supplies

2 Answers

Scanning error


I'm not sure if this is the cause every time it happens, but if there are no other programs running, and it's still coming back with the same error, try deleting the printer *NOT UNINSTALLING THE SOFTWARE* and then adding it again.
Generally if the printer stalls while performing some task, it continues to think that it's still doing whatever it was trying to do. Deleting it and adding it again should get rid of whatever program was using it.

Jul 05, 2008 | HP PSC 1510 All-In-One InkJet Printer

4 Answers

Can't scan from printer or computer


Close the Digital Imaging Monitor.
◄ Start or restart the services :
1. HP Cue Device Discovery.
2. HP Net Device Discovery.
3. HPQCS08.
◄ Run Digital Imaging Monitor.
◄ Wait for a Minute, if the configuration screen appears it is done else refresh the HP Cue Device Discovery
◄ Restart the Printer
◄ 99% chances of resolution and in the other cases a proper uninstall and reinstall is needed
************************************************************************
If the issue still remains then :;
Added the files to the firewall exception list
C:\program files\HP\digital imaging\bin\hpiscnapp.exe (version 10 software )
•C:\program files\HP\digital imaging\bin\hpqscnvw.exe (other than version 10 software
•C:\program files\HP\digital imaging\bin\hpqste08.exe
•C:\windows\system32\hpzipm12.exe
•C:\windows\system32\hpzinw12.exe
•C:\program files\HP\digital imaging\bin\hpqtra08.exe
•C:\program files\HP\digital imaging\bin\hpqthb08.exe
i. 68: dhcp client
ii. 80: web server
iii. 137:UDP Port 137 netbios-ns (UDP)
iv. 139: netbios-Session (TCP),
v. 161: snmp. (UDP)
vi. 427: srvloc. (UDP)
vii. 5353: mDNS
viii. 9100: pcl/pjl print.
ix. 9101: debugging tcp recv/send
x. 9102: debugging tcp send
xi. 9103: debugging udp recv/send
xii. 9110: echo
xiii. 9220: generic gateway (scanning, pml).
xiv. 9290: scan.
xv. 9280: generic gateway
xvi. 2500: scan.

May 25, 2008 | HP Photosmart C6180 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

114 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

101711 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...