Question about Dyson DC25 All Floors Bagless Upright Vacuum

1 Answer

The extension wand is stuck. It will go up to a certain point and stop. The gray flexible hose that it is housed in is not damaged and there is nothing on the steel metal rod that slips into the hose that I can see. The gray button on the handle still depresses as well and everything is still "Clicking" as far as the button. thank you

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  • 171 Answers

I would try the dyson medic .com this is the place that specializes in the dyson vacuum. Good luck

Posted on Oct 10, 2010

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1 Answer

HOW TO REMOVE HOSE COMPLETELY FFROM DYSON DC17 ANIMAL FOR CLEANING


pull up extension wand. remove the wand part by pressing the gray button near the bottom of the wand.
remove canister.
if your looking at the front of the vacuum where the canister was near wher the clear bin of the canister would sit there is a gray push button. it is kind of hidden so you have to keep an eye out for it
but when you find it push it in and pull up on the hose and it will come off the vacuum.

Sep 11, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Wand housing got pinched and now wand won't come out.


Hi there smartalec from NelsonVacuums.com.au here. I assume you mean that it got squashed and now the handle part that ordinarily slips inside the flexible hose is now permanently stuck in the flexible hose?.
If this is the case remove the two pieces as if they were one complete part. This can be done by removing the bin assembly, unclipping the hose / handle assembly at the top tilting it backwards and then unclip at teh bottom where the hose joins the body of your dyson vacuum cleaner.
Once you get both bits of the vacuum try and separate them again. It is unfortunately fair to assume that either one or both will need replacement but at least once their off the vacuum you will be able to see how bad it is.
By the way if you need replacement parts for your dyson vacuum cleaner send me a message or check out my website.
Hope this helps.
HAPPY VACUUMING ! :)

Aug 23, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

I can't figure out how to hook up hose attachment to dyson 07


You have a reversible wand on the DC07. You have to separate the wand from the hose first, then turn it around and reconnect it. Once that is done you will be able to use the attachments on the end of the wand. You can also connect your attachments to the hose.
To separate the wand:
1) Take the wand off the back of the machine
2) Place one hand on the Handle and one hand on the gray flexible hose.
3) Push the flexible hose down. You will see a long metal rod appearing. Push until the hose clicks into place at the bottom of the metal rod.
4) You'll see a half-moon shape button with a picture of a lock on the solid gray plastic part at the top of the hose - push it, this will separate the wand from the hose.
5) Turn the wand around
6) Push the purple wand cap with the holes in it back, it exposes a short dark gray pipe, about an inch in length
7) Connect the hose to the short pipe
8) Attach your tools to the top of the metal rod and have fun

Jul 08, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

4 Answers

My dyson dc07 is does not have the suction it used to. what should I do?


There are a couple of things you can do and it depends on whether you don't have suction from both the wand and the bottom of the
machine or just from one side:
1) First check the suction of the machine to ensure that the motor is still good - remove the canister and look for the two
openings/holes on the spine/frame of the machine - put your hand in front of the hole on the LEFT (higher than the hole on the right)
- if there is suction, continue the troubleshoot instructions, if there is no suction your motor may be damaged - call the Dyson
Helpline, they'll set you up with a repair with the closest authorized dealer in your area.
2) Check for blockages from the bottom of the machine. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) AI Valve (stand behind the machine and look above the right-hand side wheel, it's attached with two buttons on either side of the
AI Pipe/Valve - push the two buttons and pull the pipe up and off and make sure there is clear - if there's a blockage remove it and
continue with the blockage check to ensure that the entire machine is clear)
(iii) Refit the internal hose on the bottom of the machine between the wheels and make sure it isn't torn and has no holes in it and
that there is nothing clogged inside it - to refit the hose: Pull it off where it sits next to the wheel first - make sure that the
gray piece of rubber is still on the hose (if it isn't, pull the gray piece of rubber off the hole and reconnect it to the hose by
twisting it back on) - next, twist the hose off where it connects to the brushbar - inspect the hose and make sure you don't have any
holes in it - put it back on by twisting it onto the side of the brushbar first - then line the gray piece of plastic end up with the
hole next to the wheel and push and twist it back over the hole. Bring the machine back upright and test it
3) Check for blockages in the wand. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) Wand - take the wand off the back of the machine - put one hand on the wand handle and one hand on the gray hose - pull the
handle and push the gray hose down, you'll see a metal rod being exposed, push the hose until it clicks into place - press the
half-moon shape button with a picture of a lock on it (found on the solid gray plastic end of the flexible hose) and separate the wand
competely - point the wand into the air or at a source of light (please don't point it at the sun) and look through the metal rod part
- the handle is bent but you should still see some light coming through the other end - if you don't, there is a blockage in the wand
- use a long object like a stick or a metal hanger to remove the blockage
(iii) Hose - no need to remove it - just stretch it out and make sure that there are no dark spots in the hose (those would be
blockages) - you can also through the top of the hose - if you don't see the ground at the bottom there is a blockage in the hose
4) If no blockages are found on the machine at all:
(i) wash the filter in cold water and leave it out to dry for at least 24 hours
(ii) blow out the cyclone from the bottom (open the door on the bin door - you can now look into the cyclone) - blow it out with an
air compressor or a leaf blower
(iii) Wipe all the small holes off on the cyclone with a dryer sheet
When the filter is dry, test the suction again. If there still is no suction on the machine, call the Dyson Helpline, they'll set you
up with a repair with the closest authorized dealer in your area.

Jul 03, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

Dyson dc25 animal: cannot remove the telescope reach wand.


The hose is getting twisted on the machine and so the wand gets stuck in the hose.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

Jun 20, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I have Dyson animla and the wand stop working....no bloc anywhere


The hose is getting twisted on the machine and that makes it difficult to pull it out.
1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the u-bend from the bottom of the machine - turn that plastic screw at the bottom next to the gray hose 45 degrees anti-clockwise and take the u-bend off.
3) Pull the hose out from the bottom (don't pull it out all the way - just enough to release the wand) and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the hose after every time you use the wand.

Jun 17, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson, pressure release valve keeps going off and staying open.


There are a couple of things you can do, the blled valve (pressure valve) activates when there is a blockage in the machine. You just need to find the blockage:

1) To check for blockages from the bottom of the machine. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) AI Valve (stand behind the machine and look above the right-hand side wheel, it's attached with two buttons on either side of the
AI Pipe/Valve - push the two buttons and pull the pipe up and off and make sure there is clear - if there's a blockage remove it and
continue with the blockage check to ensure that the entire machine is clear)
(iii) Refit the internal hose on the bottom of the machine between the wheels and make sure it isn't torn and has no holes in it and
that there is nothing clogged inside it - to refit the hose: Pull it off where it sits next to the wheel first - make sure that the
gray piece of rubber is still on the hose (if it isn't, pull the gray piece of rubber off the hole and reconnect it to the hose by
twisting it back on) - next, twist the hose off where it connects to the brushbar - inspect the hose and make sure you don't have any
holes in it - put it back on by twisting it onto the side of the brushbar first - then line the gray piece of plastic end up with the
hole next to the wheel and push and twist it back over the hole. Bring the machine back upright and test it

2) To check for blockages in the wand. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) Wand - take the wand off the back of the machine - put one hand on the wand handle and one hand on the gray hose - pull the
handle and push the gray hose down, you'll see a metal rod being exposed, push the hose until it clicks into place - press the
half-moon shape button with a picture of a lock on it (found on the solid gray plastic end of the flexible hose) and separate the wand
competely - point the wand into the air or at a source of light (please don't point it at the sun) and look through the metal rod part
- the handle is bent but you should still see some light coming through the other end - if you don't, there is a blockage in the wand
- use a long object like a stick or a metal hanger to remove the blockage
(iii) Hose - no need to remove it - just stretch it out and make sure that there are no dark spots in the hose (those would be
blockages) - you can also through the top of the hose - if you don't see the ground at the bottom there is a blockage in the hose

3) If no blockages are found on the machine at all:
(i) wash the filter in cold water and leave it out to dry for at least 24 hours
(ii) blow out the cyclone from the bottom (open the door on the bin door - you can now look into the cyclone) - blow it out with an
air compressor or a leaf blower
(iii) Wipe all the small holes off on the cyclone with a dryer sheet
When the filter is dry, test the suction again. If there still is no suction on the machine, call the Dyson Helpline, they'll set you
up with a repair with the closest authorized dealer in your area.

May 23, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

5 Answers

HOSE ATTACHMENT WILL NOT SEPARATE FROM VAC BODY.


The hose is getting twisted on the machine and so the wand gets stuck inside it.

1) Pull the wand out as far as you can - if you can pull it out completely, separate it from the hose and apply baby powder to the
metal rod. Stretch out the hose and unwind it. In the future, separate the wand and unwind/stretch the hose after use.
2) If you can't pull the wand out all the way, remove the canister/dirt bin from the front. Look for a gray button with 7 vertical
lines/grooves on it (it'll be just above the ball on the opposite side of the bottom hook that you wind the cable around).
3) Push the button and at the same time pull the hose out from the bottom by pulling on the hook - this will release the gray hose
from the machine. Take it off of the machine if possible (the bottom of the wand may stop you from doing so - if it does, try to pull
the wand out until you can release the hose from the bottom)
4) Pull and stretch the hose out and pull the wand at the same time - separate the wand from the hose and unwind the gray hose and
stretch it out. Rub baby powder on the metal rod of the wand and in future, disconnect the wand from the hose and stretch/unwind the
hose after every time you use the wand.

Mar 23, 2009 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Vacuum is losing suction


There are a couple of things you can do and it depends on whether you don't have suction from both the wand and the bottom of the
machine or just from one side:
1) First check the suction of the machine to ensure that the motor is still good - remove the canister and look for the two
openings/holes on the spine/frame of the machine - put your hand in front of the hole on the LEFT (higher than the hole on the right)
- if there is suction, continue the troubleshoot instructions, if there is no suction your motor may be damaged - call the Dyson
Helpline, they'll set you up with a repair with the closest authorized dealer in your area.
2) Check for blockages from the bottom of the machine. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) AI Valve (stand behind the machine and look above the right-hand side wheel, it's attached with two buttons on either side of the
AI Pipe/Valve - push the two buttons and pull the pipe up and off and make sure there is clear - if there's a blockage remove it and
continue with the blockage check to ensure that the entire machine is clear)
(iii) Refit the internal hose on the bottom of the machine between the wheels and make sure it isn't torn and has no holes in it and
that there is nothing clogged inside it - to refit the hose: Pull it off where it sits next to the wheel first - make sure that the
gray piece of rubber is still on the hose (if it isn't, pull the gray piece of rubber off the hole and reconnect it to the hose by
twisting it back on) - next, twist the hose off where it connects to the brushbar - inspect the hose and make sure you don't have any
holes in it - put it back on by twisting it onto the side of the brushbar first - then line the gray piece of plastic end up with the
hole next to the wheel and push and twist it back over the hole. Bring the machine back upright and test it
3) Check for blockages in the wand. Remove the:
(i) U-Bend (stand behind the machine and look next to the right-hand-side wheel, it's attached with a rectangular clip next to the
long gray hose - push the clip and pull the U-Bend off, make sure its clear - if there's a blockage remove it and continue with the
blockage check to ensure that the entire machine is clear)
(ii) Wand - take the wand off the back of the machine - put one hand on the wand handle and one hand on the gray hose - pull the
handle and push the gray hose down, you'll see a metal rod being exposed, push the hose until it clicks into place - press the
half-moon shape button with a picture of a lock on it (found on the solid gray plastic end of the flexible hose) and separate the wand
competely - point the wand into the air or at a source of light (please don't point it at the sun) and look through the metal rod part
- the handle is bent but you should still see some light coming through the other end - if you don't, there is a blockage in the wand
- use a long object like a stick or a metal hanger to remove the blockage
(iii) Hose - no need to remove it - just stretch it out and make sure that there are no dark spots in the hose (those would be
blockages) - you can also through the top of the hose - if you don't see the ground at the bottom there is a blockage in the hose
4) If no blockages are found on the machine at all:
(i) wash the filter in cold water and leave it out to dry for at least 24 hours
(ii) blow out the cyclone from the bottom (open the door on the bin door - you can now look into the cyclone) - blow it out with an
air compressor or a leaf blower
(iii) Wipe all the small holes off on the cyclone with a dryer sheet
When the filter is dry, test the suction again. If there still is no suction on the machine, call the Dyson Helpline, they'll set you
up with a repair with the closest authorized dealer in your area.

Feb 21, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

Too much suction


Hi.

I have repaired Dyson machines for years & have never come accross this.
The only way you will have trouble extending the hose is if there is a blockage at the bend where you hold the wand could be a coin which when switched on flips accross & blocks oppening.

Is it easy to slide wand from flexi hose with machine switched off ?

If yes you probably have grit stuck under the collar that you push the button to unlock flexi hose from pipe.

http://dc07.atspace.com/

I will be logged in most of the time tonight if you need more help.

Chris..

Dec 23, 2007 | Dyson DC07 Animal Bagless Upright Cyclonic...

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