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I cannot shutdown my Windows 7 computer. It never shuts off so when I have to restart for an update, it never shuts down completely and just comes back up to the desktop.

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Hi there,

Check if a particular program is slowing the machine when you switch on or shut down, e.g. an anti virus program.

Go to Control Panel > All Control Panel Items > Performance Information and Tools > Advanced Tools (in the left pane). On this screen the problem is sometimes shown. If not, click View Performance Details in Event Log (Event Viewer). Events in the 100 series are boot events and I believe those in the 200 series are shut down events. These can be followed up by double-clicking them, then clicking Event Log Online at the bottom.


Hope this initial information helps. Let me know for further instructions.

Thanks.
-TA

Posted on Oct 10, 2010

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