Question about Dell Dimension 2400 PC Desktop

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I cant conect to the intornet. im using cable can u help mi.

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  • joecoolvette
    joecoolvette Oct 10, 2010

    How do you have it hooked up? Cable company cable to modem. Ethernet cable from modem to computer. Cable tech has to set your computer up by going to their website, (And coming to your home), or you have been given a CD disk, and/or instructions

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First thing is check and see if you have a valid IP address (Start, run, CMD enter) type (IPCONFIG /All ) this will give you the IP address information. If result of IP address is 0.0.0.0 or 169.254.x.x then you don't have connectivity with your broadband connection (Bad Cable, Bad NIC, Other communication issue etc)
If no valid IP address, the 1st thing is to power off system, power off any router you may be using and power off the broadband modem. Wait 3 minutes. Power on broadband modem, wait a minute to let it reset, power on Router (If you have one) wait a minute for it to reset, power on system and test your connection. If no change, try a different computer at that connection see if it can access the internet. If another system works, it is likely the Network Interface Card (NIC) which on a Dimension 2400 is part of the motherboard (Buy a PCI NIC for $10)
If you have a valid IP address, boot to the safe mode with networking (F8 at boot) then see if you can connect, if so then your issue is software based (Firewall, security software, possible virus) If it doesn't connect then there could be issue with your TCP/IP protocol settings. If you can't connect in safe mode with net, reboot to normal mode, then right-click your local area network connection and click REPAIR and see if that doesn't resolve. If no change try an anti-malware program like Malwarebytes

Posted on Oct 10, 2010

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