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I do have an Acer ZL8 and can't find the install cd. The OC is out of control and i suspect a virus to be the reason. I need to reinstall the original settings and need your assistance

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I could not have access to all the programs installed by the manufacturer on my hard disk drive (D) because I had a virus and I reinstalled windows vista home basic My computer works but my dvd cannot...


When you reinstall a Operating system, sometimes you loose most of your programs unless you've backed them up. For the CD drive, you have to go into Control panel and go into your device manager. Check to see of your cd drive is listed under IDE controllers. If not, you may have to delete the driver, and let windows auto reinstall. Also, open your PC and if that's your only cd drive, you have to make sure the selector piece is capped on the master position.

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Make sure you are installing from a cd not a HD. If you are reinstalling from anything other than a cd you could be re infecting you laptop with a virus.

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Reinstalling windows os


Restoring your Acer back to factory setup will not bring back any viruses.
BUT you need the Acer recovery CD for your model laptop.
Acer Recovery CD is available from their WEB site.

http://www.user-guides.co.uk/acer/acerrecovery/acer.asp?keywords=acer+aspire+5250+recovery&recor=1

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Purchase computer 3 yrs ago with Vista. Turn on computer today and black screen with This copy is not geniune in bottom right corner. Need confirmation ID but no one at Acer or Microsoft will help me...


Several possibilities:
1. a computer-virus is displaying that message.
2. Windows itself has messed-up, i.e., _falsely_ issuing the message, for no good reason;
3. somebody installed a "bootleg" copy of Vista.

Look on the bottom of the laptop.
Is there a genuine Microsoft sticker, indicating that the computer was shipped with Vista (or XP???) pre-installed? Is there a 25-character product-key?

If you have the original "System Restore" set of CD-ROMs that were factory-shipped with the computer, then backup your data (to an external disk-drive), and reinstall Windows, using that product-key on the sticker.

If you don't have those CD-ROMs, ACER will courier-ship you a replacement set ($20 plus shipping).

So, in brief, backup/reinstall/restore.

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attached a USB or PS/2 keyboard with your laptop and goto control panel and double click on add or remove software select the software which you can installed & delete it. Actually this fault reason virus or otherwise reinstall your operating system.

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1 Answer

Cd dvd rom not working it says driver missing or corupted so i uninstalled it to allow vista to reload but still no luck keeping getting same message


I had a similar problem after a virus attack on yahoo messenger ..it affected my cd-rom driver ...and pretty much all the rest ..but first it ...I tried to reinstall but no luck ...so ...until I reinstalled the pc with a clean install I mean from the disk and formatting the C partition ...I didnt get anything ..but it worked after ...so ..this is what I suggest too ..
but first I suspect it to be disabled too ...so ..restoring factory defaults in the Bios will be a good thing too...
also you might try to look for it in the hardware manager ...and try to install it ..by downloading its driver ...and than run the wizard for installing from there ...just click update driver ...if it will be in yellow with an ask sign it means that has no driver ..
but ..reinstalling clean its still the right way ...Keep in mind that installing from a recovery stored in another partition ..might not do the job ..cause either it sees it disabled...or ..the virus that cause it ..do not dissapear ..and restores the damages..

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Most trojans can be removed easily with any antivirus, some are worst but our AV friends work hard on it and develop utilities to remove them, I dont think u need to reinstall windows xp, but in the case u would, u do need the cd to do it.

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2. Uninstall magic iso
3. Use a good anti-virus and scan all your hard drives.
Reconnect your CD/DVD. Verify if it works.
4.If not, right-clic "My computer", manage, select disk manager, assign a different drive letter to all drives but C:. Reboot. Verify.
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