Question about Tomtom GPS Devices

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Connected to tomtom home to update my 520 widescreen music edition on day 2 of purchase, it now shows me a red x and a picture of a sat nav with a curious picture of a cd player in bottom right corner. It dont work, why?

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I wish a free download for maps on my sat nav


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I put the USB in the sat nav and then in the usb on computer then says no device connected


if it says no device connected in ur tomtom home, then u need to uninstall ur tomtom home, clear the cache, empty ur recycle bin, reinstall the tomtom home and connect ur device. if unsuccessful after this and getting same message then assigned USB port driver needs to be updated.

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Tomtom one sat nav 18 months old is now taking upto 5 minutes to get a gps signal. When desination is entered the calculation is done tap done and continue then it says gps signal was lost and takes...


try downloading tom tom home to your computer and use your dock or cable to connect it to your computer, switch on your tomtom and allow it to connect to your computer and updates should automatically happen, this should fix it, good luck

Aug 26, 2009 | Tomtom One XL GPS Receiver

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NEW MAP & poi updates


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Cant find update for Eastlink Freeway in Melbourne


i cant get maps of the world for free i am dissapointed as i baught this sat nav ystem from a local store in swansea the sales assistant told me that it would come with maps for europe thats hy i baught one of you products i am not happy as the sat nav only has british maps the company wont take back my nav now please help!!!

justin lamnea

07828147321

lamneaj@hotmail.co.uk

Aug 07, 2008 | Tomtom ONE 3rd Edition GPS

3 Answers

Tomtom go 300


The tomtom GO 300 does not need an installation disk. It has firmware ( thats a sort of pre-installed software ) that is put on it at the tomtom factory. If the firmware has become corrupted it can be reinstalled or "updated" by logging on here > http://www.tomtom.com/plus/service.php?ID=17 then click the DOWNLOAD TOMTOM HOME Link. Then connect your tomtom to your computer with a USB lead. Run the TomTom-Home software you downloaded and select "UPDATE MY PRODUCT" . After that , if you don't already have one you will need a valid SD card for your tomtom containing the maps for your country and some other activation codes which you get when you purchase maps from tomtom.

Jan 25, 2008 | Tomtom GO 300 GPS Receiver

10 Answers

TomTom 520 won't start


Hi all,
I got the following response to this little problem. Will try it out and hopefully my 520 will work again soon.

To ensure that your device is correctly connected to your PC, please do the following:-

STEP 1 Run the Registry Cleaner Tool

• Disconnect the TomTom and remove any USB devices from your PC, If you use a USB Hub, please disconnect that also.
• Run the RemoveRegEntries tool. You can download it from :-http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 2 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
• Connect the TomTom to a USB port on the back of your PC. We strongly suggest that you use a USB 2.0 port and not a USB 1.1 Port. (USB 2.0 ports are faster USB ports, which are standard on all modern PC's, older PC's and some laptops may still use USB 1.1 ports which are slower and can prevent some USB devices from connecting properly).

STEP 3 Switch the TomTom On.

• On your PC, open My Computer
• Now switch the TomTom On while it is connected to the PC with the green light on.
• Look at My Computer, do any disk drives appear as you switch the TomTom On? If so, which drive letter is it?
• Double click on the TomTom disk.
• What files and yellow folders do you see?, please make a note of them and reply back with what files and yellow folders you see. If possible, please provide us with a screenshot showing all the details.

If the device is NOT listed as a 'Removable drive' under 'My Computer' when you switch the TomTom On, try the following:-

STEP 4 Check Device Manager

• Disconnect the TomTom from the computer.
• It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. Once you have done this, we suggest trying the steps above again.
• Go to 'Start' and right-click on 'My Computer' and select 'Properties'
• Select the 'Hardware' tab
• Expand 'Disk drives'. If the TomTom device is shown there with a red cross, right-click on it and select 'Enable'
• Check under 'My Computer' to see if the device now shows up as a 'Removable drive'.

We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem.

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1 Answer

TomTom Home does not recognise device


Have you created a TomTom account? For each device you own it needs its own e mail address which it links to and you need to be logged in when you plug in your Tomtom.

Oct 22, 2007 | Tomtom ONE GPS Receiver

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