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Are you sharing your home phone line with your fax? Do you have an answering machine or a voicemail feature in the same line? If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the fax, you may want to subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
Make sure the that the fax line is working. To check, insert a telephone device straight to the fax line. You should get a dial tone.
Make sure the telephone cord from the phone jack in the wall is plugged into the Line port on the back of your Lexmark printer.
Assign the correct fax number on the printer.
If you have an answering machine connected to the same
line as the fax, set the answering machine to answer incoming calls before the printer does. Increase
the number of rings by a factor of 3 over the answering machine. For example, if the answering
machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
If you have a voicemail feature in the same line as the
fax, you may subscribe from your phone service provider for a distinctive ring
pattern feature. You can program your printer to have a distinctive ring
pattern and phone number for incoming faxes.
If these don't help, please contact Lexmark Technical Support Center for additional assistance.
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block junk fax numbers • Receive faxes to your computer (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Do one of the following to answer a fax manually: • Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. • Turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
There could be many reasons why your MFC won't receive faxes. 1) MFC may not be set to answer incoming calls, 2) Call is answered by voicemail (or answering machine), before MFC is programmed to answer, 3) Incoming ring line voltage is insufficient for MFC to detect. Check the first 2, as those will be simplest. You can check the 3rd, but you'll need another fax machine to do so (if it receives, then your MFC should receive). Let me know what you find out.
Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
Phone Book: Phonebook list
Sent Report: Sent fax report
RCV Report: Received fax report
System Data: System data list
Scheduled Jobs: Scheduled job information
MSG Confirm: Message confirmation
Junk Fax List: Junk fax number list
Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
Sent Fax Repor: This report shows information of the faxes you recently sent.
Received Fax Report: This report shows information of the faxes you recently received.
System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.
NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.
Check the number of rings your fax machine is set to. Chances are, the answering machine is set up for 4 rings and the fax machine is set up for 6. If this is the case, change the number of rings on your fax machine to 2 or 3 rings to ensure an incoming fax will go directily to the fax machine. If the fax doesn't recognize the call as a fax, it will go through to the answering machine.
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
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