Question about Maytag Neptune MAH5500B Front Load Washer

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Neptuen washer stopped working in mid cycle. "do" light comes on but the door indicator light is not lit yet the door is locked. after a minute the "FL" light indicator comes on. the door is locked and has water in the tub. turning off and on, after it cooled all night, made no difference. it tries to fill with water and then gives the "do " indication again....after trying to fill. this is a Neptune model purchased in -91

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The problem is with the door locking mechanism and the only viable solution is replacing it. Drain the water from the tub manually by placing the end of the drain hose into a bucket or a shallow basin. Position the bucket or basin as low as possible to drain as much water from the tub. Once the water is drained, the door can be unlocked using the door lock emergency access cord under the dispenser bezel.

Disconnect power then
open the dispenser cover and remove the four screws securing the dispenser bezel to the top cover then lift the bezel off to access the emergency access cord. Pull the emergency access cord carefully and steadily then open the door.

The top cover with the dispenser bezel off can be lifted to the rear of the dryer to access the door locking mechanism, but you have to remove the front panel first. Disconnect power to the machine prior to servicing to avoid the risk of electric shock.

Open the machine door and remove the four screws located vertically along the inside lip of the door opening. These screws hold the front panel to the front shroud assembly.
neptuen washer stopped working in - afd803b.jpg

Once the four screws are removed, grasp and press in on the upper edges of the front panel posts then twist it inward to release the clips holding it to the cabinet. Tilt the top of the front panel then move it away and set it aside.
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The top cover is held on each side of the cabinet by two hold down brackets. Locate and remove the 5/16" hex-head screws holding each bracneptuen washer stopped working in - 93ee117.jpgimg src="http://i.fixya.net/uploads/images/93ee117.jpg" alt="93ee117.jpg" class="h_mi" />


Swing the bracket to the outside and unhook ineptuen washer stopped working in - 67a7d37.jpge slot in the top cover lip.
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Open the door then lift the front of the top cover and tilt it toward the rear of the machine. The door locking mechanism can now be removed and replaced.. Reinstall the top cover and the front panel by following the removal steps in reverse order.

Posted on Oct 10, 2010

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