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There is a Black thick strip coming along while scanning what might be the problem

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Something is stuck on your scanner "glass". This is a small strip of glass about an inch wide that runs from one side of the scanner to the other. If you open the panel where the documents are fed in to be scanned you should be able to see the glass. Sometimes a small flashlight comes in handy. Once you located the strip you can clean it with a cloth that has a bit of glass cleaner sprayed on it in the area you are using. Most of the time a general cleaning will take care of the line. If after cleaning the line does not go away then look at the image of the scanned document and use the original as a guide by placing it the same way in the machine that you placed it originally. The area of the document where the line is being created will guide you to where the area of the scanner glass is creating the line. Concentrate your cleaning effort in that area.
Good Luck and Thank You for using Fixya.

Posted on Oct 10, 2010

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In copy mode I am getting a back strip along the left hand side of the copy. The strip also shows up in the preview. Strip used to be half inch thick and is now an inch thick.


Is any part of the image missing under this black strip, or is it just margin from the side of the document to the end of the glass?
If nothing's missing, then probably you set a larger original size in the settings somewhere.
Try a sheet of white paper the size of the glass, put on top of the (smaller) copied picture or document; when scanning it is not a big deal, you can always choose the area to be scanned, right?
If however part of the document is missing, this can mean that the photosensitive element is faulty and doesn't read a couple hundred pixels on that side and the device needs repair.

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1 Answer

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