Question about Panasonic Televison & Video

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My Blu-ray (DMP-BD30) Disc Player Purchase 1. Ordered Panasonic Blu-ray Disc Player (DMP-BD30K) from Circuit City on 5/20/08. Order #442100810185. 2. Shipped from San Leandro CA on 5/20/08 and delivered to me in Seattle via FedEx 5/22/08. Tracking # 44875312108624. 3. Received Model “DMP-BD30” Serial # “VA8DQ030423” on 5/22/08. 4. Connected the DMP-BD30K Blue-ray Disc Player to my Samsung HDTV via HDMI cable on 5/23/08. 5. Checked for installed firmware (Menu-Display-Status). Indicated latest firmware “8.1”. 6. Attempted to play two different NTSC Region 1 DVD Videos, Result: “No Disc” message. These videos were not damaged, dirty, inserted upside down, etc. 7. Attempted to play Blu-ray disc, “Over America”, also not damaged, dirty or inserted upside down. Result: Player indicated “Reading”, and made some clicking sounds. TV screen had message, “Cannot read, please check disk” and then the player indicated “No disk” and “Stop”. 8. Internet information reveals that other consumers have had a similar problem with this model of Panasonic Blu-ray Disc Player. 9. This particular player cannot read the discs that it was designed to play. Summary: I paid $544.99 (product tax) for a fully functional Blu-ray Disc Player from Panasonic based on a reputation for quality products and my past experience with your brand. A defective product was sold and shipped to me. Conclusion: I now own a stylish black box with a blue light bearing the “Panasonic” brand name that does not perform as advertised. I am not requesting service or repair for a new, but defective, product. Please ship me a fully functional Blu-ray Disk Player (DMP-BD30) and I will gladly return the defective model (described above) originally shipped to me by your agent Circuit City.

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  • Anonymous Mar 15, 2014

    dmp bd80 wont play new blu rays with latest firware installed

  • Anonymous Mar 16, 2014

    blue ray through 4 way splitter and no sound, DMP BD79

  • Anonymous Mar 16, 2014

    blue ray through 4 way splitter and no sound, DMP BD79

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3 Answers

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  • Master
  • 3,614 Answers

Contact them in HERE

Posted on May 30, 2008

  • micromaster
    micromaster May 30, 2008




    PANASONIC
    800-741-1365
    For your convenience, both a phone number and a website are included to help with any questions you may have concerning your rebate. Please note that some of these sites are not maintained by the manufacturer of your purchased product, and you will be taken to a site other than theirs.



    www.acbrebate.com/panasonic

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  • Expert
  • 198 Answers

Do you have the contact details of the organization from where you purchased this product. If yes contact them and brief them bout the problem you faced and ask them for replacemnt or refund the cash. Haven they given you the warranty for the product. If yes, there is no need for you to worry as you have the bills.

Posted on May 30, 2008

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  • Master
  • 1,142 Answers

Hi
Get it replaced asap

Posted on May 30, 2008

  • 2 more comments 
  • Maanita Chadha
    Maanita Chadha May 30, 2008

    Contact circuit city customer care and get it replaced its under warranty and they have to replace it.




  • Maanita Chadha
    Maanita Chadha May 30, 2008



    In-store returns

























    If you're not completely satisfied with a product, Circuit City will
    gladly exchange or refund the purchase within 30 days of the sale date,
    except as noted below.

    If you return your merchandise to one of our stores,
    a credit will be issued to the credit card used for the original purchase.
    For merchandise purchased with a gift card as the sole payment method,
    we will refund the balance due to you back to a new gift card unless the
    balance is less than $5 or prohibited by law.

    Here are some benefits of returning your purchase at a Circuit City store:






    • Convenience—We have more
      than 600 Circuit City Stores
      conveniently located throughout major
      markets.



    • Fast—We will process your return when
      you arrive at the store.



    • No Shipping Charges—You
      won't have to worry with preparing your product for shipping, locating
      the nearest UPS or FedEx drop-off site, or paying return shipping
      charges.



    • No waiting for your refund—Your credit
      will be immediately processed when your return is completed at the store.




    • Questions? We have knowledgeable, trained
      sales staff to answer your questions.



    • If you'd like to exchange your purchase—We
      have thousands of items to choose from and our sales associates can
      make sure you get the product that's right for you.

















    Return guidelines










    • Digital
      cameras, camcorders, desktop PCs, notebook PCs, monitors, printers,
      scanners, projectors, PDAs, mobile video, GPS and radar detectors must
      be returned within 14 days of the sale date, and (except where
      prohibited by law) are subject to a 15% restocking fee if returned
      opened or in a non-factory sealed box.



    • Home
      theater seating must be returned within 14 days of the sale date, and
      (except where prohibited by law) are subject to a 25% restocking fee if
      returned opened or in a non-factory sealed box.


    • There
      is no restocking fee for defective product returned in exchange for the
      exact same product, or for product originally purchased as Open Box.


    • For
      any exchange or refund, we need the original receipt or a record of the
      purchase in our system, and the product must be in its original
      condition, including the box, UPC bar code, packaging, and all
      accessories.


    • Opened software, music, games, and movies may be exchanged for the same title only.


    • Charges for installation and delivery services are nonrefundable after the services have been performed.


    • Restocking fees do not apply to the return of a purchase made from a Hawaii address.


    • Circuit City is not responsible for contacting wireless carriers regarding changes or cancellations of your service plan.


    • For
      in-store purchases, refunds are issued in the original payment type.
      Refunds on check purchases less than 14 days old and in excess of $100
      are issued by check from our corporate office within 14 days of the
      return date.


  • Maanita Chadha
    Maanita Chadha May 30, 2008

    CALL THIS NUMBER : 1-800-843-2489

  • Maanita Chadha
    Maanita Chadha May 30, 2008

    Refer to this link for more details in returning the product



    http://www.circuitcity.com/ccd/contactUs...





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