Hi and welcome to FixYa I am Kelly. I suspect that the filter is not properly locked into position but.... I highly recommend you countact Laquna Experts. The can handle most 1st time install issues over the phone is just a short time. (Cordless phone recommened) CANADA ONLY: Toll Free Number 1-800-55HAGEN (1-800-554-2436) ..........Between 9:00 AM and 5:00 PM Eastern Time. U.S. ONLY: Toll Free Number 1-800-724-2436 ....................................................Between 9:00 AM and 4:00 PM Eastern Time.
U.K. ONLY:
Helpline Number 01977 556622 ......................................................Between 9:00 AM and 5:00 PM.
If they can not help you just repsond here and we will give it our best.
Thanks for choosing FixYa,
Kelly
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