Question about Norton AntiVirus 2004 (0003764823191)

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I had a mouse hooked up to my laptop and it decided to freeze on my screen so I bought a new one and it installed ok but the cursor won't move on the screen. HELP!

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Hi,

This is possible due to an virus/trojen. I recommed you to try the below steps.

1. Update you virus definitions up-to-date
2.restart the machine in safe mode by pressing F8,
3.Scan the machine and restart to normal mode and try out

Note: i can suggest Avast antivirus which has the capability to clean at the boot sector of such rids.

http://www.avast.com/free-antivirus-download

Posted on Oct 10, 2010

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      10583022.gif
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