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Hi My wife has a Golden Companion GC 221, has new

Hi My wife has a Golden Companion GC 221, has new batteries and are fully charged. The power meter shows fully charged in the green zone. When you push the lever to power the scooter the charge meter drop's down to the yellow and even the red charge zone and has very little power and sometimes won't move at all. Can someone give me a clue on what may be the problem and what to check and how to check it.

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I would check all connections first. I would also see about the wiring harness, is it drawing power from somewhere when there is weight on it.
Is it giving any flash codes?
Or the dash may need to be replaced.
Please call into Golden's technical service department at 1-800-624-6374 Ext 501

Posted on Oct 11, 2010

  • Geri A Oct 12, 2010

    Hi
    I have checked the connections, even unhooked then and re hooked them, did not help.
    I'll check the wiring harness but I don't believe that is the problem.
    No flash codes, solid green light all the time.
    Is there a way to check the dash?
    I can call, but it would be when I'm at work and the scooter would not be with me. It is not under warranty any longer.

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Has the scooter been stored for a while? It sounds like there are damaged cells in the batteries. This can cause the charger to register a full charge when actually the batteries are nearly empty. When you operate the scooter, you cannot get full power because the batteries just don't have it to give. Try replacing the batteries to see if that solves that problem.

Posted on Oct 11, 2010

  • Geri A Oct 12, 2010

    Hi
    Batteries are new and fully charged and has not been stored

  • Donna Angelo
    Donna Angelo Oct 12, 2010

    At this point the only thing I can think of is that there may be a motor problem; there is not enough power to move the scooter. Contact the manufacturer to see if your insurance will cover the repair (unless you paid for the scooter yourself, at that case repairs are COD).

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