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I need to close the application for CS3 Illustrator, inorder to install the new version of CS5 Illustrator. The thing is I don't have it open, I'm unable to open it, and this why I am installing CS5. Please help.

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Hi dwes2art,

CS3 and CS4 have known installation conflicts. Please visit Adobe.com and download and run the CS5 cleaner before attempting to install CS5.

http://www.adobe.com/support/contact/cs5clean.html

Posted on Feb 28, 2011

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You can try Safe mode - Press F8 during boot up at access safe mode and try and uninstall your old version there. You can try ans press Ctrl - Alt - Del and end process any thing that looks like the program that is running. -- Safe mode may be easier.

Posted on Oct 10, 2010

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