Question about Canon PowerShot A95 Digital Camera

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Canon A95 - Intermittent problem. Image is purple and distorted - not all photos. First occured in hot humid weather. Thought it was heat related. Happened again in cool weather. Sometimes helps to turn camera off and on again.

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This sounds like it might be a defective CCD imager, and is a known defect for your particular model camera.. If so, Canon should fix this for you for free if you live in the US, Canada, and a select few other countries. If you live outside the US, contact Canon support for your country to see if they'll still honor the advisory (some still will, especially if you stress you knowledge that this is a known defect of the camera). They may also include free shipping both ways (free shipping varies with countries). This is regardless of your camera's warranty status. Please see this link for more info.

Affected cameras with this problem include: A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S400, S410, S500, SD100, SD110, IXUS V2/V3/300/400/430/500/II/IIs, IXY Digital 200a/300a/320/400/450/500/30/30a

Posted on Oct 10, 2010

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My Canon Powershot no longer displays the screen in picture-taking mode -- the pictures come out alright when focused through the lens but the screen remains blank. How can I fix this?


there is a service advisory for this particular problem from canon....

Service Notice: CCD Image Sensor Advisory (Updated Oct.31, 2006)

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)
*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor.


We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


So please go to your country's canon website and get the contact details, give them a call and have it repaired free of cost.


Regards
Iversh

Jul 26, 2010 | Canon Cameras

1 Answer

Can some one please help with my cannon powershot a95 whenit is turned on the image in the screen is distorted and does not matter what setting it is on , you can not get a image on the screen can not take...


If you can see the menu icons on the LCD, and can view earlier photos from your memory card, you probably have an image sensor (CCD) failure. See this link for details. If Canon determines that this is the problem, they will repair your camera at no cost, regardless of warranty status.

Feb 04, 2010 | Canon PowerShot A95 Digital Camera

1 Answer

I have a Canon PowerShot A95 that has provided very good service for four years. But recently, the color and images are very distorted in some photos - faded purple in color with the image blurred or...


This sounds like it might be a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check this link for more info.

Applicable cameras include: A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 30/30a/200a/300a/D320/400/ 450/500

Dec 24, 2009 | Canon PowerShot A95 Digital Camera

1 Answer

LCD screen purple and distorted in Shooting mode


There is recall on this model for this problem, Go to Canon USA web site, Look up Service advisory, CCD malfunction N/C to repair.

Feb 24, 2009 | Canon PowerShot A80 Digital Camera

2 Answers

Black screen, yet able to review past pictures


if you can take photo but can't see any thing in shooting mode, your display is turned off. just find a key on your camera which labled Disp. or something like that and press it to turn the display ON. I hope this helps...

Oct 30, 2008 | Canon PowerShot S1 IS Digital Camera

1 Answer

Camera monitor jumping - distorts photo with purple


Manufacturing defect.Get it repaired by Canon free of cost.I had the same and they repaired it free although it was beyond warrabty period.

Aug 05, 2008 | Canon PowerShot A95 Digital Camera

1 Answer

I have cannon power shot a95 camera. when I turned on today the lcd screen was blank and it takes black photoes. Working though as you can review past pictures. Changed the bateries and memory card....


Call support 1-800-828-4040 and describe your problem to them.
They are going to send me a shipping tag for free shipping and will repair the camera for free if the problem is the CCD Image Sensor.



Consumer Products Home :: Support :: Service Notices

Service Notice: CCD Image Sensor Advisory (Updated 10/31/2006)



This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.


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Product Advisories:
Safety Notice: Lithium Battery Requirements for Air Travel Service Notice: Mistaken Origin Displayed on Packaging of Optional Interface Cables Service Notice: EOS Utility 2.2 for Mac OSX Service Notice: PowerShot A650 IS: Light Leak Safety Notice: Counterfeit Lithium-Ion Battery Packs Service Notice: CCD Image Sensor Advisory Safety Notice: PowerShot A530/A540 Overheats Service Notice: PowerShot S400 CF Card Error

May 04, 2008 | Cameras

3 Answers

Garbeled picture on LCD and photo


Check you manual or with Canon support But I feel it is new camera time

Jun 23, 2007 | Canon PowerShot SD300 / IXUS 40 Digital...

2 Answers

A95 lcd not working


This is a switch problem how old is it - will it go back under warranty? Get onto the Canon Technical Support

May 31, 2007 | Canon PowerShot A95 Digital Camera

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