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I can't figure out what type ink cartridge I need

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Check which model your printer is and check out at the local computer store , or just search the web. Model number should be written on the printer itself.

If this is not an option download belarc advisor and run it, it will give u a detailed report of all devices on your machine . http://www.belarc.com/

Posted on Oct 10, 2010

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HP Photosmart D7460 Printer support



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\'Ink System Failure\' or a \'0x ...\' Error Message Displays on the Control Panel







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If your product has a removable printhead and uses 564, 364, 178, 862, or 920 cartridges, you have come to the right troubleshooting document.



Issue
An \'Ink System Failure\' or \'0x... \' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word \'Error .\'


The steps to resolve this issue depend on the error code that displays on the product control panel with the \'Ink System Failure\' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.


Click the plus sign () for more information.

Follow these steps to resolve the issue of \'Ink System Failure\' with an accompanying error code \'0xC19A0003.\'



Solution one: Reset the printer


The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.






  1. Press the Power button ( ) to turn on the product.



  2. With the product turned on , disconnect the power cord from the rear of the product.


  3. Unplug the power cord from the wall outlet.


  4. Wait at least 15 seconds.


  5. Plug the power cord back into the wall outlet.


  6. Reconnect the power cord to the rear of the product.


  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.






  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




  • If the error message persists, continue to the next solution.




Solution two: Remove, clean, and reinstall the printhead


If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.



Step one: Remove the printhead



  1. Press the Power button ( ) to turn on the product.



  2. Open the cartridge access door.


  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.


    Figure 1: Remove the cartridge




    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.



  4. Lift the latch handle on the carriage until it stops.


    Figure 2: Lift the latch handle



  5. Lift the printhead straight up to remove it.


    Figure 3: Remove the printhead



Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.



Figure 4: Three areas to clean


1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts



CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts





  1. Gather the following cleaning materials:





    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.






  2. Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.




  • Lightly dampen a clean, lint-free cloth.


  • Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.


    Figure 6: Clean the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.


    Figure 7: Clean the edge between the ink nozzles and the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.


    Figure 8: Clean the ramps



  • Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.


  • Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.


  • Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.


    Figure 9: Clean the electrical contacts inside the product



  • Dry the area with a clean, dry, lint-free cloth.



  • Step three: Reinstall the printhead



    1. Raise the latch handle, and then reinsert the printhead.



      Figure 10: Insert the printhead



    2. Carefully lower the latch handle before reinserting the cartridges.



      NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.



      Figure 11: Lower the latch handle



    3. Using the colored shaped icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.







      Figure 12: Slide the cartridge into the slot



      Figure 13: Snap the cartridge into place


  • Close the cartridge access door.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.





    Solution three: Reset the product








    1. Press the Power button ( ) to turn on the product.



    2. With the product turned on , disconnect the power cord from the rear of the product.


    3. Unplug the power cord from the wall outlet.


    4. Wait at least 15 seconds.


    5. Plug the power cord back into the wall outlet.


    6. Reconnect the power cord to the rear of the product.


    7. If the product does not turn on by itself, press the Power button ( ) to turn it on.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.






    Solution four: Replace the printhead


    If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.



    Click Contact HP ( ) on this page for more support options.



    If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.


    If your printhead assembly is no longer under warranty, you can purchase a new one online.




    1. Click this link to go to the HP Parts store.



    2. Under Find your part(s) , type one of the part numbers below in the Search by part number text box.





      • If your printer uses 4 ink cartridges, type CN643A




      • If your printer uses 5 ink cartridges, type CN642A







  • Follow the online instructions to order the printhead assembly.









    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.

    May 14, 2013 | Office Equipment & Supplies

    1 Answer

    What's your problem?we have a C4200 Series Photosmart model SNPRB-0721 printer at our shelter and we can not figure out what type of ink cartridge is needed for the BLACK ink...any help will be gr


    Enter the model of your C4200-series printer into the search box here. You can either order the cartridge from there or simply jot down the number and look for it at a local shop.

    Aug 09, 2012 | Office Equipment & Supplies

    1 Answer

    I have to get a letter typed and don't know how to open the machine to change the ink????


    1. Open the cartridge access door. Figure 4: Open the cartridge access doorc00127636.gif
    2. Raise the cartridge latches for both cartridges. Figure 5: Raise cartridge latchesc00127637.gif
    3. Remove the protective tape from the end of the cartridges. Figure 6: Remove tapec00127639.gif
    4. Insert the cartridges into the carriage. Figure 7: Insert cartridgec00127642.gif
    5. Close the latches, and then close the cartridge access door. Figure 8: Close latchc00127644.gif The control panel displays a message prompting you to align the cartridges.
    6. Press the Enter button to start the cartridge alignment. Wait until the alignment completes before continuing.

    Jun 24, 2011 | HP PSC 750 All-In-One InkJet Printer

    1 Answer

    4110 officejet series all-in-one error message saying i installed incorrect ink cartridge? what do i do? it is the correct one


    Supported HP Inkjet cartridge part numbers The HP Officejet 4100 all-in-one series products use the ink cartridges listed in the table below. HP Inkjet cartridges HP 56 black cartridge (19 ml) HP 57 tri-color cartridge (17 ml) HP 28 tri-color cartridge (8 ml) Replacing the ink cartridgesThe power must be turned ON to the all-in-one or the print carriage will not move to the right.
    1. Locate and open the print cartridge access door on the right side of the all-in-one. The print cartridge carriage will move to the right for access. Figure 1: Opening the HP Officejet 4100 seriesc00121089.jpg
    2. Press down gently on the top of the old ink cartridge to release it from the print carriage. Figure 2: Removing an ink cartridgec00121090.jpg
    3. Remove the new print cartridge from its packaging and remove the protective tape from the cartridge as shown in Figure 3. Do not touch the gold-colored contacts. Figure 3: Removing the cartridge tapec00121091.jpg
    4. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage and press them into position as shown in Figure 4. If the cartridge does not snap easily into position, it is not aligned correctly. Remove the cartridge and reposition it. Do not try to force the cartridge into position. The black ink cartridge (HP #56) goes on the right side and the color cartridge (HP #57 or HP #28) goes on the left side. Close the ink cartridge access door when the ink cartridge has been installed. Figure 4: Installing the ink cartridgesc00121092.jpg
    5. A message will appear on the front panel requesting that the ink cartridges be aligned. Follow the steps below to align the ink cartridges:
      1. Press Enter on the all-in-one front panel to start the ink cartridge alignment process.
      2. After the Alignment page prints, place the page into the ADF upside down and with the printed side down as is shown in Figure 5.
      3. Press Enter. The all-in-one will scan the alignment page and finish aligning the cartridges.
      Figure 5: Aligning the ink cartridgesc00121093.jpg
    Correcting error messages that appear after changing a cartridgeAfter inserting the cartridge, the Check Print Cartridge light flashes or one of the following messages appears on the computer monitor:
    • Check the black (or color) cartridge
    • Replace the black (or color) cartridge
    • The wrong black (or color) cartridge is installed
    These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
    1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
    2. Remove the ink cartridge and inspect it.
    3. Verify that it is the correct part number and if it is, reinsert it.
    4. Close the lid to see if the problem is corrected.
    5. If the message is still displayed after a few seconds, remove the ink cartridge again.
    6. Unplug the power cord from the back of the unit.
    7. Clean the electrical contacts on the ink cartridge with a soft clean cloth slightly dampened (not wet) with clean water. (See Figure 6) Each contact is very small and shaped like a rounded square. Figure 6: Cleaning the cartridge contactsc00121094.jpg
    8. Allow the ink cartridge to dry for a few minutes before reinserting the cartridge(s) and turning on the printer.
    9. If the problem remains, replace the ink cartridge.
    10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
    Make sure what ur using isn't a refilled cartridge and if it is check the expiration date, if nothing is wrong then you need to get urself a new printer or an upgrade so call up hp at 1800-474-6836 and get help of them,they'll guide you to a new /upgrade printer.
    it's not a nice way of saying it but someone has to give you the bad news

    Feb 01, 2010 | HP Office Equipment & Supplies

    1 Answer

    I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong


    Hello there:
    This problem is usually due to a print head that needs to be replaced
    I have provided the information that you will need ok
    best regards mike
    This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
    • Low ink levels
    • Ink cartridge approaching expiration date
    CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
    1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
    2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
    3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
    4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
    5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
    Identifying parts of the printheads Use the table below to identify the parts:
    1. Printhead handle
    2. Printhead tower
    3. Copper contacts
    4. Plastic tape
    5. Ink nozzles
    c00064460.jpg Do not touch:
    • Copper contacts
    • Ink nozzles
    • Printhead tower
    c00064461.jpg

    Jan 24, 2010 | HP OfficeJet 7110 All-In-One Thermal...

    1 Answer

    Won't print after replacing cartridges


    The following text copied from HP website to tackle this problem. minimtop.gif Follow the instructions below to install the print cartridges. NOTE: If you are installing ink cartridges in the unit for the first time, be sure to use only the print cartridges that came with the unit. The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first-time setup. s.gif Installing the print cartridges minimtop.gif
    1. Verify that the unit is on.
    2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00718797.gif
    3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00721793.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges NOTE: The ink cartridge areas are color-coded for easy reference. From left to right, the ink cartridges are black, yellow, light cyan, cyan, light magenta, and magenta.
    4. Remove the new ink cartridge from its packaging.
    5. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot. NOTE: Make sure that the ink cartridge is inserted into the slot that has the same shaped icon and color as the ink cartridge. The copper-colored contacts should be facing the printer as the ink cartridge is inserted. Figure 3: Inserting an ink cartridge c00721795.gif
    6. Press down on the gray latch until it clicks into place. Figure 4: Closing the gray latch c00721796.gif
    7. Repeat steps 3 through 6 for each ink cartridge that needs to be replaced. NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
    8. Close the ink cartridge door. Figure 5: Closing the ink cartridge door c00718798.gif


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    s.gif s.gifHave a Good Day

    Jul 17, 2009 | HP Photosmart C4580 All-in-One InkJet...

    1 Answer

    Brought c5180 two 1/2 years ago. starting using product 8 months ago, printed maybe 500 pages. replace ink when needed. now printer say i need to replace cyan ink which i did twice. brought it in for...


    Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
    NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
    1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
    2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
    3. Check the printer for the error message. If the error message still displays, go to the next step.
    Step two: Clean the cartridge contacts
    1. Lift the top cover. Figure 1: Lifting the top cover c00372271.gif
    2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge c00372272.gif 1 - Black cartridge 2 - Color cartridges
    3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge c00372273.gif
    4. Gather the following cleaning materials:
      • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
      • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
    5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
    6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts c00372274.gif 1 - Copper contacts
    7. Replace the cartridge and then close the latch and the printer top cover.
    8. Check the printer for the error message. If the error message still displays, go to the next step.
      NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.
    Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.
    Or Please let me know what is the exact error message you are getting.

    Mar 21, 2009 | HP Photosmart C5180 All-In-One InkJet...

    1 Answer

    New Cartridge error message


    Follow the steps below to remove and replace the empty ink cartridge.
    1. Turn the printer on.
    2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00819080.gif
    3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
      NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
    4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge c00819082.gif
    5. Remove the new ink cartridge from the packaging.
    6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
      NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
    7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
    8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
      NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
    9. Close the ink cartridge door.

    after Doing this all Follow the next step :-

    Please Try This, I am sure it is going to workout.


    Resetting the All-in-One
    Press the On (fa37665.gif) button to turn off the unit.
    • Disconnect the power cord from the back of the unit.
    • Connect the power cord to the back of the unit.
    • Press the On (a477fdf.gif) button to turn on the unit.

    Oct 21, 2008 | HP Photosmart C5180 All-In-One InkJet...

    2 Answers

    How to change black color inkonHp2175all in one


    Supported HP ink cartridge part numbers The HP PSC 2100, 2170, and 2200 all-in-one series products use the ink cartridges listed in the table below. The HP 58 tri-color photo ink cartridge replaces the black ink cartridge for six-ink photo printing. Ink cartridges Part number HP 56 black ink cartridge (19 ml) C6656A HP 57 tri-color ink cartridge (17 ml) C6657A HP 58 tri-color photo cartridge* (17 ml) C6658A HP 27 low capacity black ink cartridge (10 ml) C8727A HP 28 low capacity tri-color ink cartridge (8 ml) C8728A * Replaces the black ink cartridge for six ink photo printing and includes cartridge holder. Replacing the ink cartridges The power must be turned ON to the all-in-one or the print carriage will not come to the center.
    1. Locate and raise the print cartridge access door on the front of the unit, just above the output tray. The print cartridge carriage will move into the middle of the access area. Figure 1: Raising the front access door and the ink cartridge latches c00224418.jpg
    2. Press down lightly on the top of the ink cartridge latch of the ink cartridge to be replaced and then pull the lower section of the latch toward you to unlatch the ink cartridge.
    3. Grasping the sides of the ink cartridge, pull the cartridge toward you to remove it as shown in Figure 2. Figure 2: Removing the cartridge after raising the latch c00224419.jpg
    4. Remove the replacement cartridge from its packaging, and touching only the black plastic, gently remove any tape covering the nozzles. Do not touch the gold-colored contacts. Figure 3: Removing the protective tape c00224420.jpg
    5. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage as shown in Figure 4. The black ink cartridge (HP 56 or HP 27) goes on the right side (with the gray latch) and the tri-color cartridge (HP 57 or HP 28) goes on the left side (with the blue latch). If the optional photo cartridge (HP 58) is installed for six-ink photo printing, it is installed in place of the black ink cartridge. Figure 4: Inserting the cartridge c00224421.jpg
    6. Place your hand on the latch as shown in Figure 5, with the thumb pulling the end of the latch toward you. While holding the end of the latch out, press down on the top of the latch until it stops and then release the lower portion of the latch with your thumb so that it catches under the tabs. Do not force the latches into place or damage to the unit might occur. Close the all-in-one after latching the ink cartridges in place. Figure 5: Latching the ink cartridges in place c00224422.jpg
    7. Close the print cartridge access door.
    8. A message will appear in the front panel display requesting that the ink cartridges be aligned. Press ENTER on the front panel to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press ENTER to finish aligning the cartridges. Remove the page from the scanner glass when complete.
    Storing the option photo printing cartridge while not in use The optional photo print cartridge (HP 58) that may be purchased separately for six-ink photo printing includes an ink cartridge protector. The protector is designed to keep the photo cartridge from drying out when it is not in use and for holding and protecting the black cartridge when the photo cartridge is in use.
    • To insert a cartridge into the protector, slide it into the protector at a slight angle until it snaps in place.
    • To remove a cartridge from the protector, push down and back on the top of the protector to release the cartridge and then slide the cartridge out of the protector.
    Figure 6: Inserting and removing ink cartridges from the ink cartridge protector c00224423.jpg Fixing error messages that appear after changing a cartridge After inserting the cartridge, one of the following messages appears:
    • Check the black (or color) cartridge
    • Replace the black (or color) cartridge
    • The wrong black (or color) cartridge is installed
    These messages indicate that the ink cartridge is not making good electrical contact, is bad, or is the wrong cartridge. Complete the following steps to diagnose and correct the condition:
    1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
    2. Remove the ink cartridge indicated in the message and inspect it.
    3. Verify that it is the correct part number and if it is, reinsert it.
    4. Close the lid to see if the problem is corrected.
    5. If the message is still displayed after a few seconds, remove the ink cartridge again.
    6. Unplug the power cord from the back of the unit.
    7. Clean the electrical contacts on the ink cartridge with a soft clean cloth, slightly dampened (not wet) with clean water. Each contact is very small and shaped like a rounded square. Figure 7: Cleaning the cartridge contacts c00224424.jpg
    8. Inside the HP all-in-one product, clean the contacts in the print carriage (the cartridge holder) with a clean cotton swab slightly dampened with clean water. Allow them to dry for five minutes before reinserting the cartridge(s) and turning on the printer. Figure 8: Contacts to be cleaned c00224425.jpg
    9. If the problem remains, replace the ink cartridge.
    10. If the problem still exists after trying all of the steps above, contact HP for assistance.

    Oct 13, 2008 | HP Office Equipment & Supplies

    4 Answers

    Changing cartridges


    Did you get the answer for how to replace the ink cartridge, because I don't have a manual myself and I can't even figure out where the ink cartridge is located?

    Dec 11, 2007 | Office Equipment & Supplies

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