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when you pick up a handset can you hear a dialling tone? If you can that mean the line is ok - so the problem could be the phone settings or at worst phone fault - suggest you reset the phone as it might be programmed to go straight to ansaphone
The symptom you are having occurs only on a cell phone, and it happens when you phone is out of range of a tower.
Cell phones use signals that are relayed from towers, which is why many phones do not work at all way out in the country.
They are too far from a tower.
Most cell phones have some sort of an icon on the screen showing a thing resembling a tower, with some lines or bars along side it, showing you the strength of your signal.
The more lines or bars, the stronger your signal.
When you get too far from a tower, you will have no bars, and no reception.
God bless your efforts.
At the cost of asking the obvious, please check phone line connection to the wall and the phone. Sometimes a minor disconnect can lose you dialing tone. If the phone company says line is good, try other phone jacks to see if you get dial tone.
Try these..1...remove your telephone line from base unit and fix it into a working land phone and check whether is it having normal dial tone.If it's having engage tone(beep beep...)remove paralleled phones and re connect to cordless base unit.
2.If line is ok (normal dial tone with full volume) & still display indicates line is busy, your main base unit must be having faulty components inside.Commonly these defects happen in thundering or surges through telephone lines.You have to take full set to a repair shop.
I gather you have the setting for tone and pulse set to tone? Also are you aware the ringing tone is generated by the phone company? When you dial a number and it connects, the phone provider sends the ring signal to the dial phone and the ringing signal to the dialing phone. Do you get a dial tone before dialing?
Try plugging in the base station into a different phone jack somewhere in the house: if it works, the first jack is dead and will need to be replaced, otherwise try the folowing:
Try using your base station at a neighbors house, (somewhere where you know the phone line is working), if it works there then its an issue with your telephone line, however if the base station does not work there, then I would look into what is going on with the phone.
if you determine that it is your phone line, I would contact your telephone company and talk to them about sending a technician out to fix it.
If you have a BT line and use the 1571 answering facility , when you have a message waiting the dialling tone changes from a constant tone to a split tone. This is to let you know that you have one or more messages waiting.
In order to get the dialling tone to revert to the constant tone you have to deal with the waiting messages in accordance with the options provided i.e Save, Listen Again or Delete. BT say the Split Tone is to let subscribers know when they have a message waiting. This should resolve the Fax problem.