Question about Dell DVD-rom DVD Drive

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I have a dell 1721, when I try to burn a DVD it reads the DVD fine but when it tells me to instoll blank DVD the drive does not recognize the blank DVD it keeps telling me to put a blank DVD in and the Drive does not open until I restart my computer

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Hello and Welcome to Fixya.

Below is a link that will take you to Microsoft's official page where the fix for this problem is available:

DVD Drive Troubleshooting

All you have to do is to click on "Run Now" and follow the on screen prompts - just remember to eject any CD that you may have inside the drive.

Please note that if this does not work, then the drive needs to be replaced. You may contact DELL for replacement options in case that happens.

Hope this helps and Thanks for using FixYa.

Posted on Apr 14, 2011

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