Question about Bose SoundDock Digital Music System for Apple iPod - White

6 Answers

Bose Sounddock - Speakers have a loud hiss at low song volume

Makes a "white noise" type sound at low music volume, or when ipod docked but not playing.

Only noticable at low volume. Sound is high pitched, and has popping elements.

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  • Anonymous Jun 18, 2008

    same here!

  • david-baxter Jun 21, 2008

    i have same problem is like a whistling sound, it seems to only happen though when my ipod is fully charged in the dock, if the battery has run down a bit and i dock it then i dont get the noise

  • jcstone44 Jun 22, 2008

    i have the same problem.. it sems louder when its plugged in but not playing.

  • write2tum Jun 30, 2008

    I also have the same problem, and it also seems to hiss once the battery is fully charged and ipod is not being played, when ipod is played, it tends to go away most of the time (unless i press forward/backward song, it comes back from time to time). Is there anyway to fix this?

  • davidwross Jul 06, 2008

    I have a very similar problem with ipod touch! It sounds like a helicopter on low volume interupting quiet sound passages, and is there whne the ipod is connected and even switched off. Sounds OK through the headphones though... Tried resetting the ipod to no avail. Next stop Bose store with said ipod for answers.

  • JohnWGreg Aug 04, 2008

    I have the exact same issue. Hissing, humming, helicopter noise when soundock is at low volume. Seems louder when ipod is paused but I'm thinking that this is just because the music is not slightly drowning out the hiss. Has anyone solved this problem?



  • caroleas Sep 16, 2008

    I am glad to see I am not the only one with this problem...I was beginning to think my Bose Soundock was cursed. Same high pitched frequency sound when iPod played at low, low volume (e.g. in my cubicle at work).

    Very annoying because I'm the only one who can hear it.



    Any solutions?

  • jonny lad Sep 24, 2008

    i have noticed the same thing, but i noticed when the light on the ipod is illuminated, (it comes on when you pause it or change track) the whistling stops, but when after the time lapse it turns off, the whistling starts back up! i think the whistling is always there, its just that you can hear it when the volume is down.

  • Anonymous Nov 22, 2008

    so does any one have an actually answer to the problem, mines being bareable for a while but doing my work at nite and needing the volume low its making the noise very anoying i have heard its just sumthing they do but am hoping for £250 it aint a standard fault,

  • Anonymous Dec 09, 2008

    Bose people are useless. I took my speakers back to get fixed with this exact problem, three weeks later I got a call saying they were fixed and ready to be picked up. I gave them a blast when i got home.. still just as bad!

  • Anonymous Dec 19, 2008

    The same with me! My Bose-Sounddock has a very high frequency hiss. Unfortunately I do not know who to blame? Is it appels fault and the Bose speakers are just too good (removing the ipod mutes the hiss)? Or is Bose **** too?
    Btw. I realized, that the frequency changes if the ipod is charging battery or not...

    Any solutions?

  • Anonymous Feb 08, 2009

    loud hiss when any ipod is in the doc

  • stevo_mcfc Mar 14, 2009


    so , does anyone know what the problem is or know how to fix it? It's doing my head right in!

  • Anonymous May 03, 2009

    Soundock hisses when iPod connected. It's worsening. I occasionally lose sound altogether. Any fixes?

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Here is how I fixed the hissing noise in my Soundock;
--Pull the bottom plate off (It is attached by 4 screws)
--There is a green motherboard with 2 ribbonwires. .
--One of the ribbonwires (the one the mounts the ribbon vertically) had loosened up.
--Use a tweezers to pop it back into place and that noise will disappear.

This is a design flaw, as the action of inserting/removing your ipod, coupled with the action of setting your sound dock down will work this ribbon loose.

Posted on Aug 21, 2009

  • Johnfen Dec 04, 2010

    i think i see the two ribbons but i don't see where it has come detached. is there anymore help you could give? do i need to take the three screws out (weird screw heads) that are at the bottom of the ipod dock connector? thanks so much

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This totally worked for me:
Here is how I fixed the hissing noise in my Soundock;
--Pull the bottom plate off (It is attached by 4 screws)
--There is a green motherboard with 2 ribbonwires. .
--One of the ribbonwires (the one the mounts the ribbon vertically) had loosened up.
--Use a tweezers to pop it back into place and that noise will disappear.

This is a design flaw, as the action of inserting/removing your ipod, coupled with the action of setting your sound dock down will work this ribbon loose.

Posted on May 27, 2010

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I had the same problem, clearly bose knew about it, seems to be a problem with the power adaptor interfering. they sent me a new power pack and voila it is now totally silent.

Posted on May 02, 2009

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I had the same issue with very annoying high frequency "white noise" with my SoundDock® Series II. As per other comments, this noise was more audible at low volume and in between tracks and the frequency of the noise varied depending on whether my ipod Classic was connected, how bright the back light was, whether it was charging etc. I eventually pin pointed the noise down to the power adapter (try putting the transformer close to your ears with the base unit as far away as possible). I spoke with BOSE UK technical support team on 0870 741 4500 who were extremely helpful. Apparently this was a known issue with the Series I but not so with the Series II (they have different power supplies). Whilst the noise originates in the transformer some noise will be evident through the speakers which is why it was difficult to identify the source of the problem. As the unit was within warranty (2 years in the UK) I took this back to Comet and had a new power supply within 5 days - excellent customer care. Replacement power supplies can be purchased from BOSE spare parts department using the above number. Hope this helps as the sound quality on this unit is exceptional - now there is no interfering background noise!

Posted on Jul 30, 2010

Me too

Posted on Oct 17, 2008

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If you wanted to fix it you can look at ridax pcbs, but there a littleover $50+ for the part. But I'm currently buying broken sounddocks, so if youwant to sell it contact me at

Posted on Apr 10, 2009

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