Question about Magellan Maestro 5310 Car GPS Receiver

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After less than one year of peration my magellan 5310 stopped working at night in the Ct. countryside while we were on vacation. We live in Medford, Oregon. Where do we send it to be repaired?? Needless to say we are not happy campers, we baught a Garmin to get home with and are very happy with it. We will never have another Magellan. We want to repair it and give it away.

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  • 1,111 Answers

If you havent tried the reset, try that first...turn the 5310 on, then locate the reset (little tiny hole on the side) and use a paper clip to depress the reset button...youll know it reset if the unit reboots..if not, let me know and ill help you further.


bill

Posted on Oct 10, 2010

  • 6 more comments 
  • g_massive Nov 08, 2010

    Hi,
    I'm having the same problem, but hitting the reset button doesn't help. It sits at the screen where it says "Magellan" (right after the initial start up screen) and doesn't go anywhere. I've read something about a hard reset - do you know how I can do that? Will that help?

    Thanks!

  • Ben Dover Nov 08, 2010

    did you try what i posted to the other person...if not, try that, if that fails, hook your 5310 to your computer via the usb cable and see if your computer can see the 5310 (after its hooked to the computer, the hardware wizard should see it and install the drivers for it)

  • Ben Dover Nov 08, 2010

    it should be listed as one of your drives, actually, you should see 2 extra drives... one will either say tfat or magellan...the other will be listed with a drive letter

  • g_massive Nov 08, 2010

    I've tried the normal reset button on the bottom, but the device just reboots and goes back to the same screen.
    As for the USB, when I connect it, my PC says its an 'unrecognizable device' and thats about it. Its not visible in My Computer.

    Thanks

  • Ben Dover Nov 08, 2010

    this is a very common problem with this gps, usually happens after the update...did you try to update this before it froze on the magellan screen

  • g_massive Nov 08, 2010

    I had updated the device when I first got it, which was last December. It was working without issue until late August , when it started to act up in this way.

  • Ben Dover Nov 09, 2010

    if you got it last december, its still under warranty and i dont advise you to keep messing with it...you 5310 has a year warranty from the factory...before you do anytihng else, call magellan.

    warranty page http://www.magellangps.com/Support/Warra...

    For US and Canada - by phone

    You may ask a technical support question or request a repair and get a Return Authorization (RA) number by phone. An RA number is required prior to shipping your product to Magellan for repair.

    Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT Telephone: 800 707 9971

  • Ben Dover Nov 09, 2010

    sorry for that jumbled mess, but thats the way fixya has the format set...

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My magellan maestro 5310 froze all you see is magellan that it


Disconnect it from the power supply, wait a minute and reconnect it. That should fix it.

Feb 18, 2011 | Magellan Maestro 5310 Car GPS Receiver

1 Answer

My magellan 5310 wont turn on can some one help me


the following advice pertains to the following magellan gps systems.

Magellan 800, 860, 2000, 2200t, 2500, 3000, 3050, 3100, 3140, 4000, 4040, 4050, 5310 and 6000t

i fix these and many other magellan gps daily so when considering my advice , please understand i do not google my solutions.

assuming your car charger is working (the little green light is on) and your magellan still wont start up after holding the power button while its plugged in for up to ten seconds and still does not start..read below (magellan 3000.3050 and the 6000 take about 10-15 seconds to start from the off position)

this is actually a very common problem with these magellan power ports...they are poor quality from the factory and always and i mean always fail..the new ports that you find on ebay are 100% better then the factory port.

if your able to replace that power port yourself, you can get one HERE, if not, ask the fellow that sells them for help.

due to some dubious "experts" on fixya, im not permitted to help you directly, but please follow the link above to get further help.

let me know if you need more help or info

bill
EX f31817b.gif
Standing Member of G.O.T.

Oct 19, 2010 | Magellan Maestro 5310 Car GPS Receiver

1 Answer

My magellan maestro 5310 power port is broke the yellow part is floating around inside, can I open the device and repair it?


take the 4 screws out of the back (they are under the little black rubber plugs), then start on the side opposite the power port, then use your fingernail or something similar to split the case....bill

the following advice pertains to the following magellan gps systems.

Magellan 800, 860, 2000, 2200t, 2500, 3000, 3050, 3100, 3140, 4000, 4040, 4050, 5310 and 6000t

i fix these and many other magellan gps daily so when considering my advice , please understand i do not google my solutions.

assuming your car charger is working (the little green light is on) and your magellan still wont start up after holding the power button while its plugged in for up to ten seconds and still does not start..read below

this is actually a very common problem with these magellan power ports...they are poor quality from the factory and always and i mean always fail..the new ports that you find on ebay are 100% better then the factory port.

if your able to replace that power port yourself, you can get one HERE, if not, ask the fellow that sells them for help.

due to some dubious "experts" on fixya, im not permitted to help you directly, but please follow the link above to get further help.

let me know if you need more help or info

bill
EX f31817b.gif

Jul 07, 2010 | Magellan Maestro 5310 Car GPS Receiver

1 Answer

The touch screen on my magellan 5310 no longer responds to anything. It is 3 months old and barely used. I used it for 3 days driving to Florida. The next trip it stopped responding to touch sfter 2...


Hi gmarleau

an reset or an update might fix it, but if it doesnt, its still under warranty!

turn on your 5310 and locate the reset on the bottom left of your unit (small pinhole) use a paperclip to insert and depress the reset switch.

if that fails and you want to try an update, you can get the 4.72 update HERE you have to sign in and register before they will let you download anything.

to send it in for warranty repair or replacement call the number listed below.

Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: 800 707 9971

bill

Nov 20, 2009 | Magellan Maestro 5310 Car GPS Receiver

2 Answers

Magellan maesto 5310 stopped working. Screen says "Magella".


reset the unit. using a paper clip and insert it in the reset switch located on the bottom of the gps.

after you reset it, it should work, but go HERE and get the latest update for it and follow the directions carefully.

that should take care of your problem.

bill

Sep 17, 2009 | Magellan Maestro 4040 GPS Receiver

1 Answer

Maestro 5310 will not turn on


the following advice pertains to the following magellan gps systems.

Magellan 800, 860, 2000, 2200t, 2500, 3000, 3050, 3100, 3140, 4000, 4040, 4050, 5310 and 6000t

i fix these and many other magellan gps daily so when considering my advice , please understand i do not google my solutions.

assuming your car charger is working (the little green light is on) and your magellan still wont start up after holding the power button while its plugged in for up to ten seconds and still does not start..read below

this is actually a very common problem with these magellan power ports...they are poor quality from the factory and always and i mean always fail..the new ports that you find on ebay are 100% better then the factory port.

if your able to replace that power port yourself, you can get one HERE, if not, ask the fellow that sells them for help.

due to some dubious "experts" on fixya, im not permitted to help you directly, but please follow the link above to get further help.

let me know if you need more help or info

Bill
EX f31817b.gif

Standing Member of G.O.T.

Sep 09, 2009 | Magellan Maestro 5310 Car GPS Receiver

1 Answer

I have a magellan maestro 5310 which I have had about 4


press and hold the power button for up to 10 seconds. that should reset it. after you do that, go HERE and download and install the latest update for your 5310

bill

Aug 26, 2009 | Magellan Maestro 5310 Car GPS Receiver

1 Answer

Do you have a Users Guide I can buy or download for the GPS Magellan Maestro 5310


Below is the link to the PDF manual direct from the manufacturer for your Magellan Maestro 5310.
http://www.magellangps.com/assets/manuals/maestro_5310_manual_eng.pdf

Please be sure to vote if this solution works for you.
Regards,
Joe

May 07, 2009 | Magellan GPS

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