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I bought a new ac power adapter for my dell xps and it is still not powering on, the new adapter has the same p/a as the old one

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  • morrow2062 May 30, 2008

    It is a laptop and the reason i beleive it to be bad is because it kept getting bent from people not using it correctly so i cut it re-wired it and it worked for a week,then at the end of the week it stopped so i bought a new cord and it will still not power on,i dont know the service tag off the top of my head but its a dell xps 1210

  • Patrick Michaels
    Patrick Michaels May 11, 2010

    is this a desktop or a laptop?



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I'm a Dell DCSE what is the serial# there are several troubleshooting steps to take but without disassembling the entire unit would like to go with the easiest for the end user first. try removing the Memory, HDD, Keyboard wireless adapter and PCMCIA cards. Out of curiosity what led you to believe the AC adapter was bad?

Posted on May 30, 2008

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It could be a bad power supply or motherboard.

Do you hear fans running?

  1. If not, then it is probably the power supply which Dell should replace if under warranty
  2. If yes, but still won't power up, then it might be the motherboard which Dell should replace if under warranty
Hope this helps! : )

Posted on May 30, 2008


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My Studio XPS laptop does not stay powered without being plugged in. Replaced the power adapter in case it was not allowing the battery to charge. Ran dianostics on the battery and no problems with it. ...

Yes. If the battery is still ok and the ac adapter had been replaced, then it could already be a problem with the motherboard.
You may try to flash the BIOS of the motherboard first, here's the link:

Select your operating system and download the driver under BIOS, saved on your computer and run it.

If that does not fix the problem, call Dell to have them check the motherboard.

Jan 05, 2011 | Dell Studio XPS 13 Laptop AC Power Adapter...

1 Answer

Won't power up.

Try power drain by removing the battery and ac adapter then press the power button for 10 seconds. Plug the ac adapter back in and set aside the battery. Turn the system on.

If it doesn't power up, run the diagnostics utility by pressing the Fn+Power button at the same time.

If it still doesn't power on, motherboard needs replacement.

Note: Your XPS M1530 might still be under warranty. Dell can replace your motherboard for free.


Jun 09, 2010 | Dell XPS M1530 Notebook

2 Answers

AC Adapter invalid 3600:0749

Sounds like you need a new power adapter.

If you check the bottom of the laptop it will say For use with PA-12 or PA-10....sometimes PA-13. Check ebay for a NEW ORIGINAL charger, stay away from the knock-offs.

May 20, 2010 | Dell XPS M1530 Laptop Computer PC...

1 Answer

Dell XPS 1530 wont power on at all..

Troubleshooting is pretty simple.
  1. Try a different Dell 90W or larger D/E-Series AC adapter and see if the system gets power. If no known good AC adapter is available, then check output voltage of AC adapter (Should be about 19VDC or so) If you can't do either, then the AC adapter is still the cheapest item to replace for a no power issue.
  2. If system will not power on with a known good AC adapter or new one, then the motherboard is the likely failure point. Roughly $150 on Ebay

Feb 24, 2010 | Dell Computers & Internet

2 Answers

My Dell xps m1330 won't power on , the light on the power supply is on until I plug it into the laptop an try to turn it on, then the power supply light goes out.

try removing the battery, plug the ac adapter, check if it turns on. if not it may be the ac adapter/motherboard might be bad.

Feb 14, 2010 | Dell XPS M1330 Notebook

1 Answer

The ac power adapter wattage and type cannot be determined . the battery may not charge.

Access the manufacturer's web-site for your DELL XPS laptop:

Find the Dell XPS Service Tag on a sticker on the bottom of your laptop.

On the above page, click "System Configuration", and enter that ID,
to get a list of parts, including the AC power adapter, that was shipped with your computer.

Dec 02, 2009 | Dell XPS M1730 Laptop

4 Answers

My dell xps M2010 laptop is not working with the battery but it comes on when i plug in the ac adaptor charger. when i checked the bios setting it says battery not recognized and later, when i turned on...

Hello and thank you for using Fixya's services.

Your power adapter is bad and is not able to charge the battery at all (which is why the battery is dead). Yes, this is common with laptops because of the constant plug in and plug out. Yo can purchase a new adapter for less than $25.00 on eBay. Anywhere else it will cost three times more.

Once you replace the adapter, the battery will get a full charge and you will be up and running again.

Please let me know if you have any questions and I will assist.

Oct 27, 2009 | Dell My XPS M2010 Notebook

1 Answer

Dell xps m1210 won't power up with new battery. Check notes.

If it is working fine with a fresh battery then it is not a motherboard problem. It is either a bad ac adapter jack on the motherboard or the actual ac adapter cord is not working. Try as they have replacement ac adapters for almost everything under the sun. Hope this helps.

Jul 10, 2009 | Computers & Internet

3 Answers

Xps m1210 is dead and no power even with a new ac adapter

The M1210 suffers from the same die packaging problem with its Nvidia GeForce Go7400 chip as many dell laptops do. However dell does not admit this, and has only extended the warranties for recently manufactured laptops.

To get Dell to fix your laptop, despite it not being covered by the extended warranty, follow the instructions I have posted here:

Dell is trying to cover up a critical flaw in what is supposed to be a high performance gaming laptop. It is my goal to make Dell come clean about this issue. Lets all let them know that they cannot get away with screwing over their customers like this.

Nov 25, 2008 | Dell XPS M1210 Notebook

1 Answer

No power

Unplug All External Devices Unplug the AC Adapter From the Wall Outlet. Disconnect the AC Adapter From the Laptop Reseated the power cable to the adapter.
Remove the Battery Connect the AC Adapter Directly to a Known Good Outlet, But Not to the Computer Verify That the AC Power Adapter Has a Solid Green or Blue Light.
The AC adapter status light is solid green. The AC adapter status light is solid green.Press the Power Button and Check for POST. Post means if you see the dell logo,remove the battery, plug the ac if still it wont turn on or doesnt have any light,Reseat the Memory if after reseatting the memory still the same problem it might be a bad motherboard.

Oct 23, 2008 | Dell Inspiron XPS M140 Notebook

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