Question about Brother HL-2170W Laser Printer

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My brother HL2170W wont' go online, it is stuck in offline, i have checked all that i can do and it still won't print

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: printer online then offline

Hello,

Had the same problem with my mother's MFC and after 4 hours of troubleshooting I fixed it.

My mother's printer was networked through the router. Here was the solution.

1. Go to printers and faxes.
2. Right click and go to properties.
3. Go to ports (for some reason its shows Brother PC-Fax v2)
4. Add new port.
5. Enter the IP address (check the printer menu to find the IP Address ie. 192.168.002.002. To be safe enter 002 instead of 2.)
6. Restart the computer.

Wait a minute or 2 after restart and the printer should now be online.

Hope this helps you guys.

Posted on Mar 04, 2008

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rylee_smith
  • 8619 Answers

SOURCE: printer message says it is offline

Hi

Kindly check the usb cable if its fine then try going into control panel open printer and faxes option & set your printer as default .

Thanks

Posted on Jan 03, 2009

  • 7 Answers

SOURCE: "brother mfc 7840w printer goes offline and i cannot print need turn printer on and off.

The solution, and it took me a long time to find the simple solution, is to right click on your printer, click properties, click the ports tab and click on your Brother printer and click on configure port (or you can delete the existing one and then add another one). What you want to do is update the IP Address. The problem is that the printer does not have a static IP address, it is dynamic. If you want to confirm that, go to your printer and press the reports button and print out the network configuration report. Your IP address will show on that. It's really the last digit in the IP address that changes. This will absolutely solve your problem. Good Luck!

Posted on May 17, 2009

bschilz
  • 2049 Answers

SOURCE: Brother HL-4040CN successfully installed but shows offline

I assume it's turned on and connected to the router.
Sometimes with DHCP, the IP address on the printer will change. I end up going into the router table to see what IP addresses are assigned where. Invariably I'll find my network printer has changed. Find the printer and write it down.

In Windows, Go into Printers> choose the Brother and right click to check Properties. Look for Ports and change the IP address as needed. It will come back online.

Posted on Sep 17, 2009

  • 693 Answers

SOURCE: brothers wireless printer mfc 255 cw will not

Go to this link http://www.brother-usa.com/ModelDocuments/Consumer/Network%20Users%20Manual/NUM_DCP_375CW_MFC_255CW_295CN_EN_1783.PDF

Posted on Aug 14, 2011

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My printer brother HL2170W has toner, the toner light is not flashing but whet its prints it comes blank


This sounds like an issue with either the toner cartridge or the drum unit. Have either of these consumables been changed recently? This should help identify the likely cause.

If the drum has been changed recently I would recommend cleaning the corona wire. If however the toner has been changed there isn't masses I can recommend in terms of trouble shooting. it may however be worth running off 15-30 pages in the hope of pulling the toner through.

Failing this I would recommend calling Brother technical support in case the issue is hardware related and not the fault of a consumable.

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Hi,Check to see in the connectioncables are all plugged in correctly.Open the printer and see if drumunit and toner cartridges are installed correctly. Sometimes not well installedconsumables are the cause of that particular problem.See if the print driver on yourcomputer is correctly installed. Try and reinstall the driver.Check if your printer is working in onlinemode. Sometimes printer changes online to offline method. If printer is atoffline mode click Start button on your computer, enter Control Panel. Click onHardware and Sound and choose Printers. Right click on Brother MFC-9840CWD andmake sure that the Use Printer offline is not checked.Hope this helps.

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My brother mfc 665-cw is saying offline no matter what I do to try to print wirelessly


Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

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Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

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Go to system settings and select the 'Printer' option. Right-click on the printer and enable the 'Use Printer Online' function. Cancel all the printing jobs till that moment and redo the process. Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue. Check all network connections and functions. Be sure the network interfaces work properly. Turn the printer off and on to see whether the device is working properly.

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My brother printer is saying it is offline and wont let me print. i have turned off the use printer offline button and nothing changes. i have have also restarted my computer after clearing all pending...


it simple problem go to start menu ----> select printer and faxes and right click your printer icon and select online and you can take the print
if any more details mail me at sakthiganesh.y@gmail.com
Thank you

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1 Answer

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you have to check if the printer is online or offline and check the port paramerters after all reinstall the printer driver.

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Please make sure that printer is turn on, before doing ensure you do power cycle of printer.

Add printer on Standard TCP/IP port.

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When printing using Terminal Server, the print driver needs to be installed on the server itself. If you have a printer that doesn't have the driver installed on the server, it will either not print at all or it will use the "fallback driver", which is something set by the person who administers the server. Thus, it may be trying to use an HP driver to print to a Brother printer, which won't work. Ask the administrator to install the Brother driver on the server and it should work at that point.

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