Question about Creative Labs Zen Digital Media Player

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Creative Zen 16gb

Hi,
I've just bought a Creative zen 16gb mp3 player. When i went to install the software it went thru all the steps and it said everything was installed at the end. Had to restart my computer etc for the effects to take place, however when the computer starts again and i go to connect the mp3 player it keeps saying it is not connected. When i've gone on media players to try and put some songs on it, it says "please attach player" or "no devices connected", but when i first connect the player it says "new hardware found". I go to install it on the menu that automatically pops up but it says it cant install...sorry for being long winded but its frustrating!!
Thanks!

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  • lynchpin Dec 29, 2008

    I have the exact same problem!!!

  • Andrew
    Andrew Jan 22, 2009

    I think i hav the same problem. I go to install the software for my new Zen player and it pops up with a warning that says a certain file was not installed properly and "file not found," my only options are to press "OK" repeatedly because it continues to pop up and won't let me exit. After a while it suddenly says "Installation Complete" and ask to restart the computer. I do so, but when it comes back on, there are no new programs and the computer refuses to recognize the player. But instead tells my that it "found new hardware!" and i hav to go through the whole process again! (I did accidently plug in the player before installing the CD, but i don't see how that would hav made a difference. With the player in or out, i still don't get any results.)

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  • 2 Answers

See the Solutions for my Zen "Won't Turn On." Hope you find your answer here. http://www.fixya.com/support/t586491-turn

Damma32

Posted on Jun 03, 2008

3 Suggested Answers

  • 3 Answers

SOURCE: creative zen

After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

Posted on May 20, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: my 16GB creative zen is on recovery mode after installing an upgraded soft ware

You must give it the firmware upgrade from support.creative.com, or it will not be able to get out of this mode. Support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Posted on Sep 27, 2008

6ya6ya
  • 2 Answers

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goodluck!

Posted on Jan 02, 2017

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You must give it the firmware upgrade from support.creative.com, or it will not be able to get out of this mode. Support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
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-Tha Mp3 Doctor

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