Need details... What's not working? The unit doesn't boot up or you can't route because it says your map files are expired?
If it says your map file are expired, you will have to call Ray Allen @ RM Tech Support at 877-446-4863 and have them email you a new navigation.lic file.
It goes in the navi/user folder and reboot. reconnect to computer and delete the bin and layout folders, reboot, reconnect to dock and update it via the TND Dock software.
If that does not work, they will have to send you an SD memory card with a new program on it to install into the TND 500. This will erase EVERYTHING and restore to an "out of the box" condition.
The download did not go correctly. You have a unit that is missing or has incomplete files. Contact Rand Support and they will send you an update card. It will not delete your user data and it will upgrade you to the current version and with new maps. Be sure to have the serial number off the back of the TND (bottom right) handy.
Thanks
Mark
Rand Lead Beta Tester
Rand McNally has amazingly improved their customer support. Call 800-333-0136. They will try to fix the problem or issue you RMA if your unit is still under warranty.
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