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Dvd drive doesn't recognize discs

The drive hasn't worked since day 1, but I've been slow to address this. I tried swapping in a different drive, but that didn't work either. The computer recognizes the drive, but clicking and trying to read the disc will freeze the computer. Any idea what might be causing this? Thanks

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  • cheese-eater May 30, 2008

    by the bye, this is running vista.

  • cheese-eater May 30, 2008

    "So I'm assuming that the drive that was swapped was also verified as working and that when you swapped it you matched the jumper settings."



    Yes, confirmed.



    "Lastly but not specifically specified the age of the drive some drives cannot read dvd-r or dvd+r disks."



    This one should (computer is relatively new), but more importantly, it doesn't read any discs (cd, cd-r, dvd-/+r, etc.)



    I appreciate the response

  • Chuck Munger May 11, 2010

    Try a known bootable CD and enable boot from CD in BIOS see if that works, if it does good, also you could try switching IDE controllers on the MB assuming that its an IDE Burner and not a SATA, if the bootable disk now reads but the HDD won't boot once again that would assume the HDD's are IDE and not SATA possibly unlikely considering you said the machine is newer but worth a a shot anyway to check. lastly assuming you have another machine can try that drive in another machine jumpered accordingly and see what results if it doesn't work then you have a bad drive.

  • Chuck Munger May 11, 2010

    So I'm assuming that the drive that was swapped was also verified as working and that when you swapped it you matched the jumper settings. Lastly but not specifically specified the age of the drive some drives cannot read dvd-r or dvd+r disks.

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Check your BIOS settings. I have seen some new BIOS settings have the IDE or SATA settings turned off. To get into the BIOS hit DEL or one of the F keys to get into the BIOS.

Also since this is VISTA, are you the computer administrator? Make sure that everything that could stop you is turned off. VISTA is known for blocking users from doing things on their computer even when they are the administrator. Go through all of the Settings and make sure that everything is turned off, and then if it works correctly, turn them back on 1 at a time to see which one stopped it from working. Ignore VISTA when it tells you that something is turned off. This is a problem that I do not like in VISTA.

Posted on May 30, 2008

  • T&N Family Electronics Dean and Sherrie Terrell

    The site e-mail was down for a few day's and I did not get your reply.



    Can you please let me know if this solved your problem?



    Rate this as a fixya if your problem is solved please.

    If you need more help let me know.





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