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I have a Zune 30 GB player, and everything was working fine, except the battery wouldn't hold a charge very long, so I replaced it. Since then, it has no sound. I see the song playing, but nothing through the headset. I did a soft reset and a hard reset, but still no sound. What did I do or what can I do?

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  • andreyoust Oct 09, 2010

    It is not headset, tried multiple ones. All I did was replace the battery. The unit still seems to work, I added songs, they seem to be playing. Tried the radio and still the same thing, no sound thru the headsets.

  • andreyoust Oct 09, 2010

    How can I tell if this happened? Looks okay from the surface.

  • andreyoust Oct 10, 2010

    Thanks for your help. Do I have to remove anything to do this? I don't see any wires, it looks like a circuit board. I have another zune 30 gb with a broken screen. Would it be easier to replace the headset jack altogether or replace the screen on the broken one?

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It sounds like somehow the audio processor for the Zune failed in the process. This is a major failure for sure and basically requires the entire Zune be replaced. It is not cost effective to buy a new board for it, it costs as much as a new Zune. Hopefully you can still return that battery and buy a new Zune in it's place...

Sorry about the bad news but that is definitely what has happened :(

Tim

Posted on Oct 10, 2010

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When you replaced the battery, I suspect you broke a solder connection for the headphone port. A way you can test this theory is if you have something like one of the many Zune alarm clock/docks- if you get sound from the base, then the issue is the headphone jack. Make certain the connection for the leads are solid- you may have to resolder them (will need a soldering iron with a small tip, possibly a solder extractor and some 60/40 rosin core solder)

Posted on Oct 09, 2010

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  • Susan Fender
    Susan Fender Oct 10, 2010

    Usually it's a small lead...I really don't like fiddling with microelectronics due to having very large hands and a strong dislike of solder splatter burns- but see if the wires coming off the headphone jack are able to move- if so, that's your broken connection. Also, bad solder connections are greyer- good solder connections are bright silver. You might need a magnifying glass to check it out- the wires are generally very small and fidgety.

  • Susan Fender
    Susan Fender Oct 10, 2010

    Usually it's a small lead...I really don't like fiddling with microelectronics due to having very large hands and a strong dislike of solder splatter burns- but see if the wires coming off the headphone jack are able to move- if so, that's your broken connection. Also, bad solder connections are greyer- good solder connections are bright silver. You might need a magnifying glass to check it out- the wires are generally very small and fidgety.

  • Susan Fender
    Susan Fender Oct 10, 2010

    If you can replace the jack completely, that may be best

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Hello,

The headset may be bad, i will advice you try use another headset and see if it makes any difference.

Take care.

Posted on Oct 09, 2010

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