Question about PC Desktops

1 Answer

Lost all personal files

I was having some problems with my computer, (slow, not connecting, etc)
So I thought I would upgrade my vista basic to the next level. It said it was loading, but it did not and when processing was over I had no personal files except what was in hotmail. Now I cannot click on a link within a link and it goes nowhere. Icons spontaneously move or appear such as cdpath, jjtime, mjflist hiscore.mj and hiscore.yj, etc. I don't know what that is all about, Computer info is:Intel Pentium 4CPU 3.00 ghz 300 ghz
memory 905 mb
32 bit operating system
Under title windows it says
activation shows a key (20 days to activate windows - what does that mean?
Product ID 89572
OEM - 7232194-76439
change product key (what does that mean)
I don't know what system protection I have and what I should have.
In short my 76 year old brain just won't wrap around all of this info. or lack of it.

Posted by on

  • Edward Sheldon
    Edward Sheldon May 11, 2010

    Okay, let's take this from the top and see if we can sort it out. Please make sure you use the comments to this ticket option to respond to clarification requests, it makes it a lot easier to keep track of what's going on.

    As I can understand it from the ticket, you have Windows Vista Home Basic edition and for some reason you restored your system, is that correct?

    Secondly, what is the make and model of your computer (if it doesn't have a brand name, please say it's a generic) and do you still have Windows Vista installed or did you install Windows XP?

    I will try and help you, using video youtube tutorials if necessary, get to the bottom of this situation.


×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Legend:

    An expert who has written 200 answers of more than 400 characters.

  • Expert
  • 359 Answers

Your most expedient avenue for support might be to contact MS directly with your issues. (It appears likely you may not have backed up your PC-? If so, you could restore to where you were before and address this at some later time.)

Support for MS Vista is free for 90 days, with the 90-day period beginning when you first contact them regarding the product. So, for instance, if you telephone them today regarding your issue, there is no charge. I suspect, based on the parameters of your system, that the resources may be insufficient to upgrade, but MS can tell you definitively if this is the case, and hopefully help you get back to an operational state. My position on this, if they tell you that the system resources are insufficient and that created the issues, would be that their automatic scan of the system, which provided you the avenue to upgrade, did not tell you that you would not be able to function properly and offered the upgrade. At any rate, attempt to get them to accept responsibility and work through this with you. Their telephone support should be the most effective route for you to take. Please see http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=10296&gprid=436922, which contains the phone contact number (several choices - suggest (800) 936-5700).

Thank you for using and rating FixYa!

Posted on May 30, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Windows anytime upgrade


You could have been a bit more specific
which operating system ? and what is the problem ?

Whether your HP Pavilion can be upgraded to Windows Vista depends on your current operating system and hardware capabilities. Certain minimum requirements must be met to install Vista, including 15 gigabytes of free space on your hard drive and a CD-ROM drive to read the Vista installation CD. Once you have verified that you meet the prerequisites for upgrading to windows Vista, the actual process is rather simple and does not require many steps.

Verify that your HP Pavilion computer is capable of supporting Vista before you begin installing it. See the Tips section below for the minimum requirements. Back up your important files and data to an external storage device such as a CD or flash drive before continuing. Connect to the Internet and then place the Vista installation CD in your optical drive. Wait for the setup wizard to auto-start. Click "Install Now" when the prompt appears. Then, click "Get important updates for installation" and click "Next." Enter your Windows Vista product key when prompted to do so and click "Next." Click "I accept the license terms" on the next page. Select "Upgrade" or "Custom (advanced)" when prompted for which type of installation you wish to install. Choose "Upgrade" to keep your old files or "Custom (advanced)" to perform a clean install. Wait for the installer to finish. Set your personal preferences once Vista has been fully installed on your HP Pavilion.

Mar 25, 2013 | HP PC Desktops

2 Answers

My pc.. desktop is very slow.. its a windows vista


You may want to look into upgrading your RAM if there is less than 2GB installed. This is a recommendation that I have found in working with several PC's running this Operating System. Also, you would want to run disk clean up and remove any temporary files that Windows finds. Deleting any other temporary or unused files from your PC on a regular basis should increase system performance. In addition, if these steps do not solve your problem, you may want to consider upgrading to a faster performance hard drive (preferably a SATA II with a 32MB cache). As a last resort, you may look at your CPU to see if there is an upgrade for it, as well. Keep in mind that Vista is a resource hog and can slow down a PC within just a short period of time.

Oct 15, 2010 | PC Desktops

2 Answers

Can I run Windows 7 64-bit Home Premium on my HP Compaq Presario SR2170NX PC Desktop


This computer came with Vista Basic. You can upgrade Vista Basic to Windows 7 Premium but it depends on your hardware. Go here: http://windows.microsoft.com/en-US/windows/downloads/upgrade-advisor Run the upgrade advisor and follow their advice.

May 05, 2010 | HP Compaq Presario SR2170NX (RK549AA#ABA)...

3 Answers

Slow is 512mb enough to support vista home basic


i personally would say no anymore i would reccomend at least 2gigs of flash memory for any operating system but the best place for you to get your answer for this would be from the windows site it self

Mar 02, 2010 | Acer Aspire AST180-EA352B Minitower Athlon...

1 Answer

I tried to upgrade my acer t180 to windows 7 from vista basic, no i"m having dmi problems... seems like it's stuck... help please


Hello kelajo34,

There might be a Desktop Management Interface (DMI) compatibility problem with Windows 7 and the Acer T180 Vista Basic DMI. The Acer support Windows 7 eligible systems link shows all the Acer computers that are fully compatible with windows 7. (Acer T180 is NOT in this list !):
http://www.acer.com/windows7upgrade/eligible.html

Also, It might be a good idea to run the Windows 7 Upgrade Advisor before upgrading from vista basic to Windows 7 on the Acer T180. The Windows 7 Upgrade Advisor download link is at: http://www.microsoft.com/downloads/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15&displaylang=en

If this solution is helpful please click a thumbs-up rating below.

Have a great day,
martyshaw152

Jan 30, 2010 | Acer Aspire™ T180 PC Desktop

2 Answers

My desktop has vista basic which i have deleted earlier and installed xp pirated now i want to reinstall original vista home basic dvd


simple way is to boot the system with VISTA DVD in the drive, and follow the instructions.

before doing any change, backup your files..

Jan 17, 2010 | Dell Inspiron 530s (DDCWFA2_1) PC Desktop

2 Answers

My laptop is very slow...


1st off - do a restore on the computer to bring it back to factory settings. This will clean it up and speed it up as well. 2nd you need more ram . Ram is very cheap and Vista needs lots of ram to run.
Thishis should solve your problem. Total cost to you is about $50.00



Dec 30, 2008 | Toshiba Compaq Evo D530C Minitower...

2 Answers

Slow laptop


I think you are out of luck with this. You can try upgrading the RAM, but I believe you will still be disappointed. Vista requires a huge amount of hardware resources and many drivers are not available yet.

Install Windows XP or try one of the Linux distributions. I prefer Fedora Core myself, but for many, Ubuntu is an excellent choice.

Mar 10, 2008 | PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

47 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18297 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...