I was having some problems with my computer, (slow, not connecting, etc)
So I thought I would upgrade my vista basic to the next level. It said it was loading, but it did not and when processing was over I had no personal files except what was in hotmail. Now I cannot click on a link within a link and it goes nowhere. Icons spontaneously move or appear such as cdpath, jjtime, mjflist hiscore.mj and hiscore.yj, etc. I don't know what that is all about, Computer info is:Intel Pentium 4CPU 3.00 ghz 300 ghz
memory 905 mb
32 bit operating system
Under title windows it says
activation shows a key (20 days to activate windows - what does that mean?
Product ID 89572
OEM - 7232194-76439
change product key (what does that mean)
I don't know what system protection I have and what I should have.
In short my 76 year old brain just won't wrap around all of this info. or lack of it.
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert who has written 200 answers of more than 400 characters.
Re: lost all personal files
Your most expedient avenue for support might be to contact MS directly with your issues. (It appears likely you may not have backed up your PC-? If so, you could restore to where you were before and address this at some later time.)
Support for MS Vista is free for 90 days, with the 90-day period beginning when you first contact them regarding the product. So, for instance, if you telephone them today regarding your issue, there is no charge. I suspect, based on the parameters of your system, that the resources may be insufficient to upgrade, but MS can tell you definitively if this is the case, and hopefully help you get back to an operational state. My position on this, if they tell you that the system resources are insufficient and that created the issues, would be that their automatic scan of the system, which provided you the avenue to upgrade, did not tell you that you would not be able to function properly and offered the upgrade. At any rate, attempt to get them to accept responsibility and work through this with you. Their telephone support should be the most effective route for you to take. Please see http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=10296&gprid=436922, which contains the phone contact number (several choices - suggest (800) 936-5700).
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Several things can slow down the computer: overheating, spyware, not enough RAM etc. If you know for sure you have corrupted files were they corrupted by a virus? You may need to reinstall Vista.
Is it slow when you boot up in safe mode? To boot into safe mode hit (usually) F8 while it is booting up. Let it completely boot into safe mode and then reboot again. Now is if it is behaving better.
To get rid of spyware download the free Spybot Search & Destroy from the net, run the update and then run it to dectect and get rid of the spyware. Spyware tries to send info which can slow down everything.
Overheating - does it feel hot? Is the fan running and pushing air?
If it worked fine before it is unlikely you don't have enough RAM. Windows itself needs at least 256mbs to run well without running other problems.
Again if you know files are corrupted, if they are windows files, you might need to reinstall vista.
Windows 7 comes with basic driver built into the operating system (in-OS driver).
this basic driver, the buttons on the product do not function and some
of the advanced product features are not available. However, using the
workaround procedures in this document, you can still print from a
software program. You can also import and view images on a memory card,
if your product has a memory card slot.
you connect the product to the computer, Windows 7 detects the hardware
and automatically installs the correct driver. A notification lets you
know when installation begins and when it is complete. You do not
have to download any software or insert the product CD.
Follow these steps to install the basic driver in Windows 7.
Turn the product on.
Connect the Universal Serial Bus (USB) cable to the product and to the computer.
A Your devices are ready to use
window might display on the screen. If the window displays and does not close automatically, close the window.
basic Windows 7 driver is now installed. Some functions might not be
available, but you can use the following workaround procedures instead.
The problem is caused for many reasons. One of the main reasons is virus infected. Install a good and full version of anti-spyware software and full scan it. Update the antivirus frequently and clean the unwanted files, registries etc..... using the cleanup tool from this site