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Lost all personal files

I was having some problems with my computer, (slow, not connecting, etc)
So I thought I would upgrade my vista basic to the next level. It said it was loading, but it did not and when processing was over I had no personal files except what was in hotmail. Now I cannot click on a link within a link and it goes nowhere. Icons spontaneously move or appear such as cdpath, jjtime, mjflist hiscore.mj and hiscore.yj, etc. I don't know what that is all about, Computer info is:Intel Pentium 4CPU 3.00 ghz 300 ghz
memory 905 mb
32 bit operating system
Under title windows it says
activation shows a key (20 days to activate windows - what does that mean?
Product ID 89572
OEM - 7232194-76439
change product key (what does that mean)
I don't know what system protection I have and what I should have.
In short my 76 year old brain just won't wrap around all of this info. or lack of it.

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  • Edward Sheldon
    Edward Sheldon May 11, 2010

    Okay, let's take this from the top and see if we can sort it out. Please make sure you use the comments to this ticket option to respond to clarification requests, it makes it a lot easier to keep track of what's going on.

    As I can understand it from the ticket, you have Windows Vista Home Basic edition and for some reason you restored your system, is that correct?

    Secondly, what is the make and model of your computer (if it doesn't have a brand name, please say it's a generic) and do you still have Windows Vista installed or did you install Windows XP?

    I will try and help you, using video youtube tutorials if necessary, get to the bottom of this situation.


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Your most expedient avenue for support might be to contact MS directly with your issues. (It appears likely you may not have backed up your PC-? If so, you could restore to where you were before and address this at some later time.)

Support for MS Vista is free for 90 days, with the 90-day period beginning when you first contact them regarding the product. So, for instance, if you telephone them today regarding your issue, there is no charge. I suspect, based on the parameters of your system, that the resources may be insufficient to upgrade, but MS can tell you definitively if this is the case, and hopefully help you get back to an operational state. My position on this, if they tell you that the system resources are insufficient and that created the issues, would be that their automatic scan of the system, which provided you the avenue to upgrade, did not tell you that you would not be able to function properly and offered the upgrade. At any rate, attempt to get them to accept responsibility and work through this with you. Their telephone support should be the most effective route for you to take. Please see http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=10296&gprid=436922, which contains the phone contact number (several choices - suggest (800) 936-5700).

Thank you for using and rating FixYa!

Posted on May 30, 2008

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