Question about LG Refrigerators

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I had a brand new LG frig, model LFC20760SB, delivered last week. The unit worked initially then over the course of of 4 days noticed that the frig was not cold. Turned up the settings and still not cold. Finally called and had a repair man out who said the control board was blown so hhgregg sent me a replacement unit. This frig also appeared to work in the first 24 hours but now after 3 days is not cold. Cannot imagine I got another unit with a blown control board. Any suggestions???

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  • judithlosoya Oct 09, 2010

    No I already got a brand new replacement frig and this one seems to have the same problem. What are the chances that I got 2 frigs direct from the manufacture that both have blown control boards?

  • judithlosoya Oct 09, 2010

    Yes there was a frig in this location before. These two were professionally installed so that should not be the problem. I can return but not without stress on me. Is there anything else to check. Apparently no one from LG's repair service can be contacted until Monday and I work all weekend so I cannot get to the store to find a replacement. Alsoin the size I need, not many manufactures make the french door models (minimally need freezer on the bottom). What manufactures do you recommend? I need a frig that is not more then 30" wide and 68" tall

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Usually when the first unit went back with a blown control board the tech should have adviced on the possible causes of a blown control board.
The main cause is usually a surge in the power supply which is received by the unit. What you should do is get a repairman to take a look at it again and if the control board is also blown request a replacement and get a voltage regulator for the unit. The voltage regulator should control power surges into the unit thereby ensuring that the power surge into the unit is minimized.
Hope this solution has been helpful?

Posted on Oct 10, 2010

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It sounds like this fridge has an internal wiring fault for sure if it's killed two control boards in a matter of weeks. I would demand they come pick up the fridge and give you a new one as it will continue to have problems for sure. Who knows what else could be wrong if you already are having these issues. If it were me personally I would not even want to deal with that fridge, you will be much better off demanding a new one, which you definitely are within your consumer rights to do.

Thanks
Tim

Posted on Oct 09, 2010

  • Tim Grayson
    Tim Grayson Oct 09, 2010

    Wow, well I'd say the chances in your case are 100% :). I assume you had a fridge in place of this one before? I can't imagine it is the wiring in your house that is causing this issue. I personally have had very bad experiences with LG fridges, they make great TVs and electronics (which is what they are known for) for their large kitchen appliances leave much to be desired. Is it possible to return it and get your money back at this point and go with another make of fridge?

    I know it's hard to believe, but unless somehow you have never had a fridge there before (in that case it could be your house wiring, but I highly - highly doubt it!) then something is up with the control units they are using in this model :(.

    Tim

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