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My freezer will build up ice if the door has been left ajar and the freezer begins to defrost. The melted ice runs down to the bottom and then refreezes. If you have an auto-defrost, it could be it is not operating correctly.
I've just had a similar problem. I fixed it by removing the large panel on the back of the inside of the freezer. I found a large build up of ice at the bottom of the freezer which seems to have developed because the drain hole at the bottom of the freezer was blocked. I defrosted the ice, cleared the drain and now the freezer is working fine.
Ice build up on the freezer floor alone, with no ice on shelves or food above the floor, usually indicates a clogged defrost drain problem. when your unit goes into defrost, the melt water is intended to go down a drain tube from the freezer to a pan on the outside bottom of the unit, usually near the compressor. Sometimes these drains are clogged with food debris, other times some of the melt water does not completely drain, and freezes - this build up of ice can then clog the drain. You can unplug the fridge, with both doors open and a fan blowing for 24 hours to temporarily remove the ice and water, but it will return most likely, in which case you would need to have the drain cleared out and / or have a drain heater installed by a qualified refrigerator repair service.
You have a bad defrost system on this unit, that's why you're freezing up. Call us with the model number and we'll get the correct part out to you right away. We hope to hear back from you soon.
Your problem is possibly one of two things. The ice maker is leaking or the defrost tray behind the rear panel inside freezer back wall is clogged with ice or something else. If you know its not the ice maker unplug the refrigerator and remove the back panel to see if the drain is blocked there, Let me know, Sea Breeze
remove back panel inside freezer. you will see drain tray at bottom with a drain hole in the middle - this is blocked usually with ice. melt off with a hairdryer and follow up with hot water till water flows away freely
Had the same problem. I noticed that the fan in the freezer never shut off so I suspected the thermostat. I ordered and installed a new thermostat (about $30 and 15 minutes to install), the fan now cycles correctly and the ice build up is gone.
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