Question about HP Photosmart C6180 All-In-One InkJet Printer

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Put in new ink got error message OXC18a0206 - HP Photosmart C6180 All-In-One InkJet Printer

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  • 22 Answers!download'253'140957209'Assert__Ink_System_Failure_Actions_for_PhotoSmart_Six_Ink_Products.doc'258

The following steps MUST NOT be used more than one time on a unit. Verify from Case Notes, that a RESET has NOT already been performed on the unit. If this solution does not fix the problem the first time, replace the unit.

Put the printer in Support mode:

A. - Press and hold the "*" key.
B. - Press the "#" key and release both keys.
Display should say "Enter Special Key Combo"
C. - Press and release in sequence the "1", "2" and "3" buttons.
Display should say "Support" and display the FW rev (something like R0631R)

Now follow these steps.

  1. Press and release the right arrow button until the display says "System Configuration Menu".
  2. Press and release the "OK" button.
  3. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
  4. Press and release the "OK" button.
  5. Display should say "Hardware failure status: Clear. Press OK to clear".
  6. Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
  7. Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
  8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
  9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
  10. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK.
  11. If the printer has already initialized, then go to the next step. If not, the printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
  12. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
  13. If the error is still there, or reoccurs replace the unit.

Posted on Oct 09, 2010


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Error code Oxc18a0206 ink system failure

I had this same exact problem. Try doing:
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.

I had to go through multiple tries of the solution above. I turned it back on, it shut off and I turned it back on again. I tried to print something and sure enough, it did a maintenance cycle and it works again.

This did not work the first time but after 3-4 times of doing both, TA DAH, it went through a lengthy maintenance cycle and then started working. Persistence paid off

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