> > BEWARE BEST BUY new policy.
> > MOST ITEMS ARE 25% RESTOCKING FEE NOW.
> > AND YOUR REFUND MAY BE STORE CREDIT ONLY.....
> > Subject: Fw: Best BUY 'S newest trick - PLEASE READ!
> > Well doesn't this just ****!
> > You better know what you're getting is JUST what you
> > want....... or pay one way or another. This is not a good deal to me.
> > BEST BUY, MY FOOT
> > Best Buy
has some bad policies....
> > Normally, I would not share this with others,
> However, since this could happen to you or your friends , I decided to share it.
> If you purchase something from, Wal-Mart
, Sam's Club, JC Penny, Sears etc.,
> If you return the item with the receipt, they will give you your money back
> if you paid cash, or credit your account if paid by plastic.
> Well, I p urchased a GPS for my car, a Tom Tom XLS
> from 'Best Buy
'. They have a policy that it must be returned within 14 days
> for a refund!
So after 4 days I returned it in the original box with
> > all the items in the box, with paper work and cords all wrapped in the
> > plastic. Just as I received it, including the receipt.
> > I explained to the lady at the return desk I did not
> > like the way it could not find store names. The lady at the refund
> > said, there is a 15% restock fee, for items returned. I said no one told me
> > that. I said how much would that be. She said it goes by the price o f the
> > item. It will be $45.00 Dollars for you. I said, all your going to do is
> > walk over and place it back on the self! Then charge me $45.00 of my
> money for restocking!! She said that's the store policy. I said if more people
> > were aware of it they would not buy anything here! If I bought a $2000.00
> > computer or TV and returned it I would be charged $300.00 dollars restock
> > fee!! She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over 200.00 dollars, she cant give me my money back!!!
Corporate has to and they will mail you a
check in 7 to
> > ten days.!! I said 'WHAT?!' It's my money!! I paid in cash ! I want to buy a
> > different brand..Now I have to wait 7 to 10 days. She said well, our
> policy is on the back of your receipt.
I said, do you read the front or back of your receipt?
> > She said well, the front! I said so do I, I want to talk to the Manager!.
> > So the manager comes over, I expl ained everything to
> > him, and he said, well, sir they should of told you about the policy when
> > you got the item. I said, No one, has ever told me about the check refund
> or restock fee, when ever I bought items from computers to TVs from Best
> Buy. The only thing they ever discussed
was the worthless extended warranty
> > program. He said Well, I can give you corporate phone number.
I called corporate. The guy said, well, I'm not supposed
> > to do this but I can give you a 45.00 dollar gift card and you can use it at
> > Best Buy
. I told him if I bought something and returned it, you would charge
> > me a restock fee on the item and then send me a check for the remaining 3
> > dollars. You can kee p your gift card, I'm never shopping in Best Buy
> > again, and If I would of been smart, I would of charged the whole
> on my credit card! Then I would of canceled the transaction.
> > I would of gotten all my money back including your
> > stupid Fees! He didn't say a word!
I informed him that I was going to e-mail my friends and
give them a heads up on this stores policy, as they don't tell you about
all there little caveats
> > So please pass this on. It may save y our friends from
> > having a bad experience of shopping at Best Buy
> Check it out ...
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