Question about LG KU990 Viewty

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Lg viewty usb connection problem

Everytime i try and connect my lg viewty to my pc to download photos i open the lg suit connect te usb and try to syncronise the pc and phone and it says my "com port" is either not working or i should go in thro an idle screen. Can anyone shed any light on this becuase im confused, all i wanna do is get my photos off the phone.
cheers

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  • Blondie2 Jun 01, 2008

    I have the same problem, if someone can please help out!

  • Blondie2 Jun 01, 2008

    Every time I use the connection wizard to connect my phone to my PC, it goes through the whole process, says LG KU990 is ready, but when I click on contents to download the pics from my phone to my PC I get this error message about a COM port and idle screen. .. very frustrating!

  • salterre Jun 03, 2008

    The LG-PC suite software installation and the computer recognition of the LG Viewty was quite good, the problem is that I have not been able to copy the files from the LG to the computer so that I can use them in my programs.

    I can view and open the files inside the LG suite window on my monitor but I can not copy them to the computer.

    I tried as suggested in the forum to define the LG as a storage device, (which the computer promptly recognised),

    in Windows explorer the main files in the phone are listed under USB storage F:, but when I try to open them they are all empty.

    The instructions about moving files between the LG phone and the PC are scanty and not clear.

    I do not know if I'm doing something wrong or there is something wrong with the software.

    I had no trouble capturing photos and video clips from the digital cameras that I have been using so far.

    I have a Windows XP SP2 machine.

    I have just bought the LG Viewty and everything else I tried so far is working OK.

    Hope somebody may be able to help.

    regards, salterre.



  • Anonymous Jun 23, 2008

    SAME WITH ME!

    its soo annoying
    any help anyone?

  • Anonymous Jun 29, 2008

    Same problem. Exactly!

  • Dejavu914 Jul 11, 2008

    yah the same but for the music!

  • Raist Aug 14, 2008

    Same problem, com port, phone disconnected, won't connect, Can't transfer anything, anywhere and thats using the official LG cradle or just the USB lead. LG need a whupping over this its ruining the perfect phone for me. Aso the multi tasking icon shows two programs running, which aren't really programs, but menus, that aren't in use anyway, with no way to shut them down. Any more ideas?

  • Anonymous Aug 14, 2008

    need a download to install the software as my pc has no c.d drive

  • Anonymous Aug 30, 2008

    I have the same problem. I sent my phone back to car phone warehouse to investigate and having just tried to access the software but they have still not managed to fix it. Running out of ideas as I've now lost all my data and photo's for nothing!

  • Anonymous Aug 31, 2008

    I had the same problem.but i was able to debug.in order to avoid the issues, please follow the right steps/.

    1. go Phone settings , connectivity , and data storage,

    remember plz back to the home screen , ( important)

    then connect the USB , run the LG PC suite.

    Hope fully it works.

    God luck ppl.


  • Kayleighhh Nov 09, 2008

    I have the same problem - i have tryed everything what people have said, and when i go to ''synchroinse now'' it says it has failed.
    also when i click on ''contens'' to view my pictures and videos, it comes up with an error message!
    It says its connected and stuff, ive connected it through bluetooth & USB, but it wont let me get onto anything.



    Is this because i have saved my pictures and stuff to the wrong area? Please help!
    email me: kazy.smithy@gmail.com



    would be a great help x

  • emmielou88 Nov 16, 2008

    Hi I was having the same problem then did the home screen thing by pressing the top right icon on the phone and going to the homescreen...now it's actually making a connection as it registers on the phone itself then it states cannot connect, check COM port and something about MS outlook. I only got my photos off my phone 2 months ago and was fine!!

  • NATHAN EVERETT Nov 26, 2008

    hey i av da same problem

  • mathew5339 Nov 26, 2008

    i have this problem but i get a message saying invalid acccsess to memory any one help

  • Anonymous Dec 01, 2008

    my laptop cant pick up my lg viewty

  • Anonymous Dec 15, 2008

    i cant get anything off my phone to my laptop ive got a cable is there any disc that i should have to install it into my laptop for me to be able to do this, as i would like my pics on my laptop

  • smcrossley Dec 15, 2008

    Hi , I am was able to downlaod this software when I first bought the phone but deleted it by mistake. Now when I try and load it i get a cyclic redundancy error. Does that mean the drive doesn't work. ?!!

  • Anonymous Dec 16, 2008

    phone doesn't connect to computer by usb


  • Anonymous Dec 25, 2008

    i have the same problem :S

    I Cant Even Connect it to my lap top ?

    I Really neeed help if anyone can help me with this

    add me on msn ?

    erin.chick@hotmail.co.uk

    thanks

  • Anonymous Dec 27, 2008

    when i plug my lg viewty into my computer via the usb cable nothing happens, i want to be able to upload phots from my phone to computer but the phone manual doesnt say anything on how to do this, if anyone can help then please email me on leivers_4@hotmail.co.uk

  • Anonymous Dec 31, 2008

    I have the same problem, when Ive conncted the phone to the sofware and click on music manager to put on music it says "check COM port and open in idle screen" anyone know the answer please advise.

  • Anonymous Jan 01, 2009

    Hi, I too have the same problem. The LG PC suite says the phone is connected, but i am not able to see the documents, pictures. can anyone help.

  • Anonymous Jan 02, 2009

    my phone won't connect to my computer, and i have lost my cd rom for the phone.

  • Anonymous Jan 06, 2009

    hey ow do i check the com ports ?? ive changed ports but it says the same every time grrrrrr help i need new tunes thx

  • Anonymous Jan 09, 2009

    i plug in both cords and it says its plugged in then i dont know how to do it

  • Anonymous Jan 09, 2009

    when i connect lg viewty with my pc its want driver too install it...but lg cd does working so i want new deiver of my set......

  • Becky1234 Jan 11, 2009

    i am having trouble

    conecting my phone to the computer beacuse it needs to be on the idle screen what is that???

  • Anonymous Jan 18, 2009

    any advice as I have the same problem - many tx

  • bluey_94 Jan 18, 2009

    Mine comes up with something about the idle screen and com port :| I don't understand!!!!

  • jscreach Jan 23, 2009

    im gettin can not connect to phone sync failed but the phone is connected?

  • miss_ashley Feb 06, 2009

    I am having the same problem. I connect through my USB and it tells me to check my COM port or connect through idle screen. I have tried to find this and made changes to my connection, but still no luck.

  • Anonymous Feb 07, 2009

    cannot enter the "contents" or "messeges"

  • husie74 Feb 07, 2009

    havin problems with connecting my phone to my pc via USB, everytime I use LG suite and run the connection wizard always get the response failed to connect to phone.

    if i connect via bluetooth then i get the message about wrong port.

    Checked LG website and i have the latest drivers so i know this is not the problem.


  • Anonymous Feb 07, 2009

    my usb doesnt let me sync things to my phone or to the computer

  • anatomic68 Feb 09, 2009

    i have exactly the same problem, the co port and idle thing, it is driving me nuts!!!

    has anyone worked it out yet?



    thanx

  • Anonymous Feb 11, 2009

    i have the same problem its really anoying i just want to download songs onto my phone.

  • Anonymous Feb 11, 2009

    i cant connect them together it says idle screen not working or somthing

  • Kayleighhh Feb 18, 2009

    exactly the same.

    it mustn't be something we are doing wrong if soo many people are having the same problem!

    Its the phone and that lot, to be honest its not very good.
    My computer has bluetooth and i use it that way now, but that often dosen't work either.



    Hope it gets sorted!

  • katietatie Feb 18, 2009

    im getting so mad with mine, i have the same problem as everyone else seems to be having! my phone connects fine and what have you but as soon as i click backup, contents, contacts or messages i just seem to get a flicker of the box before it disconnects me. i've tried all of the things you people have said and i dont intend on buying a memory card, i expected the cable to work. i would appreciate it if someone could just heeeeelp! :(

  • Anonymous Feb 18, 2009

    I get the same problem, i want to download my photos but it won't let me. Its very annoyin!!

  • confused_clo Mar 01, 2009

    Mine is so annoying! It connects fine then i click contents and it just loads. Something must be wrong? But help PLEASE? I need the pictures on the pc.

  • Anonymous Mar 29, 2009

    miine isnt working either , its so annoyingg :/

  • Anonymous Apr 01, 2009

    first I had the same problem! Then out of nowhere it started working... And now I have a new computer and I lost my software and I can't install it anywhere :( I can't place my photo's on the computer....

  • malclm-shave Apr 07, 2009

    cant get my lg ku990 viewtys pc suite and dont no how to get my phone to connet with the computer

  • Anonymous Apr 12, 2009

    Exactly the same as the other users of this phone it is very complicated

  • Anonymous Apr 16, 2009

    phone won't allow pictures to computer

  • Anonymous Apr 17, 2009

    exactly the same as all you guys! i lost the disk, so downloaded the lg pc suite off LG website and it just wont connect through USB !

    sooo annoyingg!

    it didnt work on my last computer either!

  • Anonymous Apr 29, 2009

    every time i plug the usb in, my phone either does nothing or charges itself up :(

  • Anonymous May 02, 2009

    i cant open the usb connection to my ku990

  • viguvignesh0 May 10, 2009

    hi friends i cant able to connect my lg viewty to my pc using suite.when i try to click contents it says invalid action. i request to kindky give me a solution for this problem

  • tarjeetsalh May 22, 2009

    when i connect lg viewty on mass storage mode
    i get " usb not recognised".
    installed pc suite as well

  • diukol May 11, 2010







    Solution link . . . http://www.LG-KU990-Viewty.com`















×

23 Answers

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Try clicking the button on top right hand of screen (multitasking button) see if there are any menus open . pc suit wont connect if there are any open menus. so u will need to close any b4 tring to connect.

Posted on Jun 28, 2008

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I have just been given this information by LG Customer Services as I have the same connection problem.

This will only help if you are using a Laptop not a PC.

Firstly try using a different USB port.
Make sure the phone setting are set to Date Service in USB connection mode.

If your other USB ports fail, then the only way is to have a memory card for the phone, change connectivity phone settings to Mass storage, then when you plug your phone in to pc, it will show as an external storage device, so you can just drag and drop files to wherever you want them.

Posted on Jan 08, 2009

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Right I have now gotmy Com port and idle thing sorted!

I restarted my phone, so that there were definitley no aplications running.
put it on the home screen , i then plugged it into the usb FIRST before opening the software, i opened the software and did not have to use connection wizard as phone was already showing as connected (if yours does not do this, then just use the wizard) then instead of trying to do a sync i just went straight to the contents folder, and lo and behold it connected and showed all the files in my phone!!!
i was then able to take my photos of the phone and put some music on it from the pc! FINALLY!!!!

Posted on Feb 12, 2009

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The Idle Screen is the main/home screen of your phone - the screen that appears after your phone introduces itself after switching on. In order to sync, the PC Suite needs the phone to be on the Idle Screen or Home Screen for some odd reason.

Posted on Jun 03, 2008

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Ok I recently got my KU9900 in Australia from allphones. The LG PC Suite included in Australian Ku990 handsets this may only work on. First after I install the software everytime I connected it would automatically disconnect when i clicked on any of the programs that required accessing the phone. ie. NOT the image editor etc. only the contacts, backup options etc.

1) Uninstall the suite and the drivers
2) Restart
3) Do a fresh install and restart again
4) Plug in your phone via the USB data cable, make sure phone is on and set to Data Mode or whatever its called.
5) Now your phone wizard should screw up and not work so...
6) Turn off the phone, now only the battery should still be charging via the cable. You'll hear your computer disconnect via the USB disconnect alert sound.
7) LOL now try the wizard and it should connect to the phone.
8) After the connection is established now when you try to click on Contacts etc. it will say the phone is not active or something to that efffect. LOL now turn on the KU990 and your phone will display "Phone Agent connected" and now it should be able to cleanly, stably and happily access the data on the phone.

ITS A TOTALLY SCREWED UP WAY OF ESTABLISHING A CONNECTION TO THE PHONE BUT HEY ITS LG AND ITS JUST A MATTER OF DETERMINING THE SEQUENCE WITH WHICH TO START EACH THING AND CLICK ON WHAT ETC, MOST OF THE TIME WITH THESE USB THINGS ITS LIKE THIS. AND NOW I'VE LEARNED MY LESSON, AFTER 2 YEARS I'M GOING BACK TO SONY. Thanks LG your the most ridiculous company i've ever experienced

Posted on Mar 04, 2009

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If u want only to download photos / music / vids from PC to phone or from the phone to PC u dont need the PC suite...just go to " mass storage data " and that is it ! is like a mass storage data, like a MP3/MP4 player...and open the folders u have there and take / put photos / music from PC to phone / from phone to PC.

Posted on Feb 19, 2009

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Right this is how u do it, 1st the phone aint compatable with vista so u need to get a memory card, if u have it, then u need to change the phone settings - connectivity - usb connection to mass storage (not data service) then ur phone is a memory card reader too so when u connect it to the computer just go to ur computer and find ur phone there, its so much easyer but dont use a memory card no bigger than a 2gb or apparently it wont work (thats what the lg company said) mine works great now yay finally.

Posted on Feb 12, 2009

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Eventually I have managed to syncronise the PC and the LG phone and enabled the transfer of files from the phone to the computer. This is what I did :
1- started the LG suite with the phone in standby
2- clicked on the synk configuration button
3- cleared all the squares except "Contacts", replacing MS Outlook with Outlook Express
4- clicked on the "syncronise now" button and the syncronisation was successfull.

after that, I activated LG PC Suite, the LG window came up in the computer and I was able to copy the files from the LG to My Documents by just moving them with the mouse pointer.
Now I can open the .JPG and .DivX files in my computer OK, but I can not open the .3GP files because Windows does not recognise them.
I hope this may be of help.

Posted on Jun 03, 2008

  • salterre Jun 25, 2008

    File transfer from Viewty to computer is OK, as I mentioned in the last post.

    Regarding the problem with the files incompatibility, I downloaded "NCH sound file cnverter" from nch.com.au and it works OK.



    There is a problem with all touch screen Phones :

    in bright sunny days the touch screen becomes like a mirror, all you see are the reflections and the buttons are hardly visible,

    is there anything that can be done to reduce this problem ????

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Hello every one .i m Idrees & i currently use the LG viewty.i have the same problem but i gonna fix it. I have an another solution
you can perchase a two things:
1: One Memory Card of space 1GB r higher
2: Memory card reader (both are not expensive)(i bought both of these in 500 Pakistani Rupees)

SOLUTION: first of all you swicth off the mobile, remove the battery cover & then remove the battery. Now insert the memory card at given position in the mobile then fix the battery, Swicth on the mobile.
Now u select all the pics (u have the option to select pics in the menue bar) and send/copy it to memory card/external memory.it is very easy but u can do ones a time u can familiar that.Now again switch off the mobile remove the memory card & insert the memory card into memory card reader & connect the memory card reader to your COMPUTE & enjoy.

Best Regards:
Muhammad Idrees Sherif (email: idrees_rif36@hotmail.com)

Posted on Feb 12, 2009

  • idrees_rif36 Feb 12, 2009

    Hello every one .i m Idrees & i currently use the LG viewty.i have the same problem but i gonna fix it. I have an another solution
    you can perchase a two things:
    1: One Memory Card of space 1GB r higher
    2: Memory card reader (both are not expensive)(i bought both of these in 500 Pakistani Rupees)

    SOLUTION: first of all you swicth off the mobile, remove the battery cover & then remove the battery. Now insert the memory card at given position in the mobile then fix the battery, Swicth on the mobile.
    Now u select all the pics (u have the option to select pics in the menue bar) and send/copy it to memory card/external memory.it is very easy but u can do ones a time u can familiar that.Now again switch off the mobile remove the memory card & insert the memory card into memory card reader & connect the memory card reader to your COMPUTE & enjoy.

    Best Regards:
    Muhammad Idrees Sherif (email: idrees_rif36@hotmail.com)

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You have to change your phone memory to the other storage instead of mass storage putting music on it is easy download lg pc suite syncroise your phone and computer (it will do it if you change the storage) and click music manager pictures is multimedia but you can only view them you cant copy them or paste them or anything you can just look i need help trying to do the pictures can anyone help me ?..x

Posted on Jan 16, 2010

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Hi guys,

Pls help coz iys really getting to me coz its a phone with superb facilities yet this occur: Every time I use the connection wizard to connect my phone to my PC, it goes through the whole process, says LG KU990 is ready, but when I click on music manager to download the songs from my PC to phone I get this error message about a COM port and idle screen.

Think im not the only one. Thanks for reading & helping.

Regards,
ZeroLast1

Posted on Aug 31, 2008

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I think that this phone is riddled with problems & LG should help us more,
every time i connect to the PC it says the phones connected & i can get into the folders but there is nothing in them!! the software i got with the cable doesn't include my phone on the lust but my phone fits the cable!! somebody please help me!!

Posted on Jan 30, 2010

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No expert but this worked for me:
change connectivity from mass storage to data service, then make sure phone is closed but unlocked before connecting.

Posted on Apr 20, 2009

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Hi it is abdulaziz and I live in London and I have same problem with my USB connection. When I connect my mobile to computer with a USB I can’t find any thing that gets me to the photo or video folder. In fact I can’t connect them. I thing it need same thing to be download first. But I don’t know what I need to download or where I can fine that to I download. Could you pleas send me the website on my email address that I gave you?
Thank you.

Posted on Oct 29, 2008

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My phone says no file everytime i try to use the camera any help

Posted on Mar 08, 2010

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I have solved this problem with some of the new software from LG, everything you can find on this web location

http://uk.lgmobile.com/web/web.support.retrieveSoftwareUpdate.laf

and some more

http://www.lge.com/uk/support/product/support-product-profile-mobile-redux.jsp?customerModelCode=KU990&initialTab=documents

No problems with sync or connectivity or with transfer of files.

Posted on Mar 01, 2010

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I hook my phone to my computer and nothing happens

Posted on Jan 02, 2010

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I worked it out!!! You have to go to settings>connectivity>USB connection> then click data service. If you change it, click the connection wizard and it will detect it.

Posted on Jan 01, 2009

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Com port wont connnect

Posted on Oct 28, 2008

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Well yeah, you gotta do what they dai ^^^ :P

Posted on Aug 20, 2008

Make shure you've read all your sms messages etc, and put your phone in basic mode (top-right button)

Posted on Aug 12, 2008

Unlock the phone by pressing the button on the side of the phone that unlocks it n it works

Posted on Jun 24, 2008

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The idle screen is the main screen of your compurter (were all the icons are).

Once you pset up the program on the computer with the disc, you connect your phone and go into the program click on (content) then minimise everthing you have open straight away and wait and it should work...

I hope it was a help...

Posted on Feb 14, 2009

  • Becky1234 Feb 18, 2009

    The idle screen is the main screen of your computer (were all the icons are).



    So when you connect your lg viewty to the computer open (lg pc suite) and click on content.

    After clicking (content) minimize it straight away and wait.

    Then it will re open its self, it will work...



    I hope this was help...

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SOURCE: lg viewty usb connection problem

i agree had trouble in past and it seems to work that way

Posted on Jun 21, 2009

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Im going to tell you the safest, fastest, and Easiest way to do it, but it may require you to change settings manually on your device first. Make sure you have a Memory card,
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    LG Viewty pc connection problems


    What you need to do is click on the top right corner of your LG Viewty phone which will show all applications running. If you have an 'Unknown' app, click on this.
    The problem is that the user guide for the phone is running and you need to click on 'Unknown' and finish the tour or exit.

    This will then alow you to connect to your pc;-)

    Dec 22, 2007 | Cell Phones

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