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Computer said norton virus had expired then computer went into hibernation and now will not restart

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  • Cheryl Whalen May 11, 2010

    Please indicate your PC make/model, OS, and exact version of Norton product for us to help you adequately. Thank you for using and rating FixYa!

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Apparently your issue has been resolved, as there has been no additional information posted, and so this issue should be closed. If not, please feel free to post back for additional assistance. Thank you for using and rating FixYa.

Posted on Aug 17, 2008

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Try to restart the computer in safe mode or safe mode with networking. Go to control panel, add or remove programs (or programs and features if its vista), and try to remove norton antivirus completely. If that does not work, and you are in safe mode with networking, download the norton removal tool from the internet and run that to remove the norton antivirus completely. Your computer should be able to boot to the normal window, you can downlaod the norton antivirus latest version from the norton website or purchase the norton antivirus disc from any store. All the best.

Posted on May 30, 2008

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Posted on Jan 02, 2017

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Alienware aurora r3 diagnostic lock


Sounds like a complete new install of windows is in order. Sounds like you may have had a very bad virus that has messed everything up. But very well could have been something else things like this are not always the result of a virus

Aug 30, 2012 | Dell Alienware Aurora-R3 Gaming Desktop...

1 Answer

I have a hp a288n desktop. It quit responding as it has done previously and it wouldn't turn off, so I turned it off by the power button. When I went to turn it back on it would not start. I have unplugged...


I've attached the steps needed to be taken if your computer does not turn off.
If you pc is turned off and you can't turn it on now, please provide me more informations like;
  • what is the color of your screen
  • what written on your screen
  • Can you see cursor blinking or arrow
  • Any error message displayed?
  • The HP or Compaq Logo Screens are Missing on Startup
  • When the pc stops responding, before or after Windows start up?
Steps below is to show you how to resolve the issue of the pc not shutting down.

Step 1: Using one anti-virus program
You only need one anti-virus program. If more than one anti-virus program is open at the same time, uninstall the extra software programs. Several virus scanning software on the same PC can create software conflicts. This is also true for multiple versions of the same anti-virus software. For example, if Norton Antivirus version five and Norton Antivirus version 2002 are both installed on the same PC, uninstall the older version (version 5 in this case). Use the following steps to remove programs:
  • In Windows XP, click Start , then Control Panel.
  • In Windows 95, 98, and Me, click Start , Settings , then Control Panel
  • Double-click Add/Remove Programs
  • Select the anti-virus software that you want to remove and click the Add/Remove button, or the Change/Remove button in Windows XP.
  • Restart the PC when the uninstaller has finished.
  • When the Windows desktop appears, restart the PC again. The PC should shut down and restart normally this time. If not, continue to the next step.
Step 2: Disabling Software that opens with Windows
For troubleshooting purposes, reduce the amount of software that opens with Windows to try and find out if a software conflict is occurring.

  • Open the Microsoft System Configuration software (Msconfig), remove the selection next to Load Startup Items , click OK , and restart the PC.
  • For more information, refer to Preventing Programs from Opening When Windows Starts .
    Restart the PC using Windows.
  • If the Windows still fails to close, continue to next step.

Step 3: Turning off all power options
Turn off all Windows power management options and shut down the PC as follows.

  • In Windows XP, click Start , Control Panel , and then Performance and Maintenance.
  • In Windows 95, 98, and Me, click Start , Settings , and then Control Panel .
  • Double-click the Power Options icon.
  • The Power Options Properties window appears.
  • Click the Power Schemes tab and change all selections under Settings for Always On power scheme to Never .
  • Click the Hibernate tab and remove the check mark from Enable hibernate support .
  • Click the OK button to accept the changes, and then restart the PC.
  • When the Windows desktop appears, restart the PC again. The PC should shut down and restart normally this time. Regardless, continue to the next Step to see if a BIOS update is available.
Step 4: Upgrading the BIOS
The BIOS is code that the PC uses at start up and is responsible for many things. One of those things is power management, which can get in the way of the shutdown process.

Please rate my solution.

Dec 15, 2008 | Computers & Internet

1 Answer

In error stopped Norton Anti Virus updating (panicked when it began to uninstall the original anti virus and now don't appeared to be covered). Is there anyway I can get it to start to install again?


Go to Control Panel and open Add / Remove Programs.

look for Norton Antivirus.
double click to unstall it.


or

Put Norton antivirus CD and it will autorun and will give u option. theat Reinstall / repair or remove all

click remove all and restart the computer and reinstall the aniti virus

Nov 17, 2008 | Computers & Internet

2 Answers

I have virus attack on my computer how to remove


You may download free antivirus software like AVG and Avira and run it to your computer.

Nov 13, 2008 | Compaq Computers & Internet

1 Answer

Hi, I bought a Norton AntiVirus package on July 31, 2008. I was infected with a Virus called VirusResponse Alert on Sunday, November 2, 2009. I looked on line for a support number from Norton and a 24...


I suggest that the only people who can answer your questions are the people at Norton. Obviously, I wouldn't ring that phone number again, because you will only get the same people you have already spoken to. I suggest that you WRITE to the Manager at Norton. (You'll find their address on their paperwork) and tell them everything that happened, and ask them the questions you want answered. And then you'll be in a position to know whether they deserve your business or not, and whether or not you have what you paid for, and if not, what they are going to do about it. Ask if they will give a refund if you have not got what you paid for. And I think that if you got a Virus while you were supposedly protected by their product, then you definitely Didn't get what you expected to.

Nov 05, 2008 | Computers & Internet

2 Answers

Are norton security says that are security status is at risk.tried fix now a few times,doesnt work.says spyware defs at risk.virus spyware scan at risk.protection updates at risk.please help


In my experience Norton can become flakey at times. Make sure your subscription to norton has not expired. Otherwise try un-installing norton and re-installing it. Part of it may have become corrupted.

Jei

Jul 28, 2008 | Computers & Internet

5 Answers

I got free norton trial with new laptop, about to expire so yesterday I ordered,as recomended, extended download service,norton internet security subscription and norton SystemWorks basic edition upgrade....


Chances are, the software that is already in your computer will be able to connect to its website and after entering an authorization code provided to you when you ordered it, the software should update itself. Otherwise, contact Norton's website directly.

Jul 16, 2008 | Computers & Internet

1 Answer

My Norton Internet Anti Virus is all haywire, what is happening? Somewhere I saw that my Anti Virus Protection has expired. IMy email address is priscillay16@yahoo. com


.well if it has expired then you have to renew it. Yearly! It's best to by the software yourself once and for all.
Norton is a very big program taking a lot of system resources. I've had many complaints on it and removing it manually is a real mission. It takes control of the computer. But if you are happy with it and it works for you go with it and try to buy the actual program CD.
Also keep in mind you can't have more than one antivirus at the same time, without causing a conflict sooner or later.

Jul 05, 2008 | Computers & Internet

1 Answer

I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

Jul 04, 2008 | Computers & Internet

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