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I'm trying to restore my system to factory settings after repeated crashes (BSOD's). It gets to a certain point in the resore process, where it's copying files, then it just stops. No blue screen, no error message, it just stops. I chatted with eMAchines tech support & they say it's a hardware problem--nothing more specific than that. Any insight is appreciated.

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  • thewoolcotts Oct 09, 2010

    Thanks for your prompt response.



    I looked at the post you linked. I've tried letting the machine "cool off" after a crash, but it's clean & well-ventilated so I don't think that's the issue. I looked at the capacitors on the motherboard (I'd gotten that suggestion before) and they appear to be normal. There isn't anything visibly wrong or unusual on the motherboard as far as i can tell. I've had it in to Best Buy (where I bought it) three different times & they couldn't figure out anything wrong with it, What do you recommend from here?

  • thewoolcotts Oct 09, 2010

    I've been trying to restore from the CD's. That's where I'm running into the problem--it begins the process and just stops. I've tried ejecting the disk

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Since it's happening in the same spot it's probably due to a bad sector on your hard drive, swap the old hard drive out with a new one (they're super cheap nowadays) install a fresh copy of XP, Vista, Win 7 or Linux and you should be good to go.

If you're savy you can find a program called Spinrite, create an ISO, burn it, boot from it and then scan the drive (advance user advice)

Hope this info helps :)

Posted on Oct 10, 2010

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Hi,

I suggest that you refer to this page for some help on this issue.

As per your description of the issue, it seems to me that you perhaps have blown capacitors on the motherboard.

Another cause of your issue could be a fault in the RAM modules.

I suggest that you visually inspect the Capacitors on the motherboard.
The blown ones will have a curved, arched top and perhaps a black, powdery, burnt look.

If that is the case, get the capacitors replaced first.

If this doesn't work for you, please comment and let me know, and I will be more than happy to assist you to further resolve your issue.

I will appreciate your feedback and positive rating for this solution.
Thank you.

Posted on Oct 09, 2010

  • Anuj Joshi
    Anuj Joshi Oct 09, 2010

    My suggestion:



    Do not run the System Restore then, try to use the OS CD and format before you reinstall.


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Gateway desktop critical error code


Which operating system ???
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer.
Use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System.
Configuration utility Installation restore points that occur before you install a program or a service you can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly. This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:

1.Click Start, click Run, type msconfig, and then click OK.
2.On the General tab, click Launch System Restore.
3.Select Restore my computer to an earlier time, and then click Next.
4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information.
5.Select a system checkpoint or an installation restore point, and then click Next.
6.Close all other programs.
7.To start the system restore, click Next.
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Repeat steps 1 through 8 until you fix your configuration issue.
if this hails to fix the problem
Restoring your Windows 7 Gateway computer to its original factory settings is a great way to get rid of pesky viruses you can't seem to remove from your computer, or simply to remove old programs and files from your computer and start with a clean slate.
Your Windows 7 Gateway computer will likely run faster as a result of deleting old and unnecessary files.
It's also a good idea to restore your Windows 7 Gateway computer to its original factory settings if you plan on selling it, or passing it along to a family member or friend.
Recover From Windows 7 Home Screen
Click the "Start" icon in the lower-left corner of your Windows 7 home screen.
Click "All Programs" in the Start menu, then click "Gateway".
Click "Gateway Recovery Management" to open the Gateway Recovery Management program.
Click the "Restore" header, then click "Restore System To Factory Default".
Click "Yes" in the "Confirm Restoration" dialog box, then click "Yes".
Click "OK" in the dialog box warning you that all of the personal data on your computer will be deleted. Your computer will automatically restart.
When your computer restarts the restoration process will begin. The process could take anywhere between 30 and 90 minutes.
Click "OK" when a dialog appears telling you that the computer has been restored to its original factory settings and that you need to reboot your Gateway Windows 7 computer.
Your computer will reboot.
After the computer restarts you will need to configure Windows 7 with your personal preferences.
Recover at Startup
Turn on or restart your computer and hold down "Alt" while clicking "F10" during startup until you are redirected to the Gateway Recovery Management program.
Click "Restore System From Factory Default".
Click "Next" to begin the restoration process.
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Either you have an operating system problem or memory issue.

First, boot your system to Safe Mode (press F8 repeatedly when powering on). Go to System Restore and choose a date when your system worked OK. Note: with System Restore, all your updates will roll back to that date. Follow the process.

If still a problem, disconnect all cables. Be certain to dispel static electricity by touching metal. Remove the battery and memory cover. Try reseating (removing and reinserting) your memory (try one module at a time to test).

If still a problem, the last choices are Factory Restore and reinstall. Accessing Factory Restore (restores to the factory settings and will wipe out anything that you have installed or saved on your PC), is dependent on your hardware manufacturer. Boot your system and press F10, F11, Alt+F10, or Ctrl+F11 to access Factory Restore. Follow the prompts.

If still not resolved, you'll probably need to reinstall your operating system.

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Your Advent computer uses the latest recovery system that doesn't require any CDs or DVDs to restore your PC to it's original factory condition.

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To access the recovery options below that erase all data from the computer, click the Advanced button.
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Mark if you have the Acers restore or rescue disks, you should be able to use these to get your system back up and running.
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The Only other suggestion i have, is to boot the computer with Vista in the CD/DVD Drive, and re-install over the top of your existing system.

Alternative is to Install Windows XP, More reliable Tried And Tested. And definately more Compatable with Software.

Mike @ compurepair.

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