Question about Samsung 1200W 5.1-Ch. XM-Ready Home Theater System w/5-Disc Upconvert DVD Player
After about 2 months of perfect operation, the Receiver started making this buzzing noise. If I turn off the unit, and turn it back on it goes away for about a day. I looked for a firmware update and followed the instructions. I don't believe the update was a new one.
Can I take just the unit back to Best Buy without taking the speakers back to exchange it or do I have to ship it to Samsung?
What do I do!?
The problem is the fan in the back of the receiver. A number of people have had this same problem. Somehow the fan rubs on itself when it is at the wrong angle. This also happens if the bearings give out.
You can very easily remove the top of the receiver. There's 2 screws on the sides and 4 on the back. The fan is held in by 2 screws. It is a 50mm 12V fan that you can probably get shipped to you for under $10. I have found some online for just a dollar. Type 50mm fan into google and buy one that is 12V (0.14A).
Or you can do what I did and battle with customer service for hours and hours. You most likely will have to pay the $25 to ship it to be serviced or you will be transferred to their parts retailer who tries to sell you one for $45. Eventually, if you are persistent, you might ask for the surpervisor's supervisor and with a steady tone manage to get the Samsung Service number (888.685.1349) where the friendly service agent will recognize your struggle and justly send you a fan for free or next to nothing.
Posted on Dec 05, 2008
Check with BB about hte procedure, but this is definately covered under warranty. It sounds like there is a defective capacitor in the audio path or in the power supply. This is a simple fix once hte problem part is located. Please note when you take this in for repair that the problem is intermittant and requires that the unit be run for an extended period of time. This will prevent the servicer from making a quick judgement and not finding the problem. (Been there, done that...). Also, typically they should only need the failing component, not the entire system. Depending upon where you are located, there may be "local" authorized service centers for this unit.
Keep us posted.
Posted on May 30, 2008
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Posted on Jan 02, 2017
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