Question about Microsoft Zune JS8-00001 Digital Media Player

2 Answers


Here i am in desperation, please help me if you can.
I have an 80gig zune which has been working fine since i got it new 2months ago. I left it on charge, then when i came to use it, it had frozen ( 1st time). I looked the problem up on net, so i followed the instructions and did a restart, this gave me an error 5 screen, also frozen. So now i followed the advice given to restore zune device software ( ), now my zune is stuck on 'no3 please wait screen & will not switch off or respond at all.
If you can offer me any help and advice i would be very gratefull. Thanks for your time & sorry to be a bother.
Best wishes

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  • 8 more comments 
  • Eternalbound May 30, 2008

    I waited until the zune died, then connected to
    pc to charge back up, then the error message '5 - contact support'
    screen came up, again frozen. Please help as i have no idea how to get
    my zune back into operation and i am missing my music.

    Best wishes and thanks for your time.


  • Anonymous Jun 26, 2008

    worked fine for 2 days. Now will not scroll and goes back to a certain pod cast which has no audio. Left to charge on computer, now trying to run battery down.

  • Anonymous Jun 26, 2008

    unable to scroll. reverts to downloaded podcast, withou audio. Cannot view any thing else. Have connectd to pc for a time.

  • rickyG187 Aug 21, 2008

    does not respond to re-boot, nor does the directional pad respond. only responds to power on and off

  • Anonymous Sep 05, 2008

    I have had my 80gb Zune freezr twice. Right now it is currently frozen. The first time it seemed to be low battery (charged it and it came back). Second time (now) it froze while playing with full battery. Tried a lot of things but nothing so far has worked.

    Please help...

  • Mattcheu28 Oct 05, 2008

    first i started to kno that my zune music time was all ways staying at 0:00 from the begening of the song then it started to skip hella songs on its own so i turned it off and turnd it back on and then it said (5) contact support so i did the re boot thing and then it said (4) please wait now i have to wait for the battery to die because i cant do nothing????
    what do i do???

  • Anonymous Oct 20, 2008

    I restarted my zune because it had frozen and now it is stuck on Screen 3 Please wait and will not respond to anything except letting the batteries drain. Then when I charge it it just goes straight to the same screen.

  • Anonymous Oct 27, 2008

    My Zune was working just fine untill i got it updated to the new 3.0 version. After that update, it began to do some really wierd things. First, it froze, which bugged the hell outta me and i had to wait till it died and then restart it for it to work again, but the big problem now is that its playing songs extremely fast, and even though it might be funny for a while, its starting to get annoying. I need help and quick, before i switch to the ipod cause hearing the chipmunks voice in almost every song isnt all that great!!!

  • murduff Dec 18, 2008

    I sympathize with you. My Zune completely stopped. /while listening to a story, I decided to move ahead to where I left off. While going thru the chapters, it had a seizure. In the comatose state, I cannot turn it on even when I connect it to the PC or the wall charger. I am now in another country for Christmas expecting to listen to my stories and music. This has happened several times before,but with their directions of holding down the back button and hitting the top of pad it revived itself. Nothing happened until after updating. Wouldn't you think there would be enough interest on the part of Zune to handle this problem with apologies?


  • Anonymous Jan 23, 2009

    Ive got the 80 and its stuck on the 3 screen, please wait. (says it in three different languages) and i can't restart it or anything, dosn't respond at all.



2 Answers

Well your first prob is u didnt buy an iPod!!!!

Posted on Oct 23, 2008

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Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportFROZEN ZUNE 80gig - uparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 ( How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: ( your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Posted on Jul 06, 2008


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If your zune (4, 8, 16, 80, or 120 gig) is starting to freeze more and more and wont load up all the way and uv tried reseting it multiple times and it still dose the same thing? i will tell you how to fix that sittuation.

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once you plug it in it will automatically start to download the zune fireware onto you zune. when it has finished uploading the fireware just go threw the zune steps. at this point you pretty much have a new zune. meaning you need to link it to your account on zune and name you zune and the most obvoius you need to re-upload your files and things onto you zune.

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To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

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