Question about Lexmark Office Equipment & Supplies
To clear the paper jam, please turn off the printer and it will attempt to clear the jam by itself.
You might see an error code on the printer too which will help you identify the issue.
To remove the paper jam manually, turn off the printer and then remove the paper tray.
Check for paper that is trapped in the same. Also try to access other printer areas where paper travels in the course of printing.
You could remove the toner or ink cartridge go gain access to hidden areas in the printer.
Try to roll the gears and rotate the paper feed mechanism to free up the jam.
If you locate a piece of paper hold it with both hands and attempt to get as large a grip as possible, then slowly pull.
The objective is to not to cause a tear in the paper and pull it out in one smooth motion.
Put the toner and paper tray back in it's place.
Switch on the printer and check by printing a test page.
This should resolve the issue for you.
If this doesn't work for you, please comment and let me know, and I will be more than happy to assist you to further resolve your issue.
I will appreciate your feedback and positive rating for this solution.
Posted on Oct 09, 2010
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Posted on Jan 02, 2017
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