Question about Canon PIXMA MP830 All-In-One InkJet Printer

1 Answer

Canon MP830 LED Error 5100 'Inner cover is open. Close inner cover and push OK' The cover is closed. When I open it the ink tanks do not move. It had a paper jam. The paper that was jammed was intact, no missing spots. I then changed an ink tank.

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  • marhakel Oct 09, 2010

    Thanks for your suggestion. I may have the courage to do this. The MP830 is several years old, I got it as a used one from my church. At 86, I will have to consider if I can do this before I start in. It scaares me to mess with the 'innards'.I thought I could afford 1 question. I have a second question, but if it is $6.00 don't answer. I am not sure if 'white grease' is lard?

    Thanks,

    Margaret Keltner

  • marhakel Oct 09, 2010

    Actually, I was reluctant to even try 'greasing' anything'. My hands aren't all that steady! It did send me back to my manual, because I knew it must be a more universal problem than just me. I was right.

    I read all about every problem until I came to # 5100. I read again, 'close the inner cover'. So, I went back to all of the drawings with parts numbered. I had slid on by 'inner cover' because I KNEW what that was. I was wrong. What I called the 'inner cover' was really the cover across the whole top, covering the 'innards'. What they called the inner cover, I called the 'flap in front of the ink tanks'. Problem solved



    That is one of the problems of learning the 'electronic language' at such an advanced age. While I only have a bit of knowledge about electronics, I am pleased with computers, copier/printers, and my limited use of them.



    Hope I haven't ruined your day. I enjoy every one of mine, and probably do not have many left.Thanks for your help. While I didn't use it, it did spur me on another search and added to my knowledge!



    Margaret Keltner


  • marhakel Oct 10, 2010

    Yes, I will know where to go if I have another problem!

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  • 10,515 Answers

Hi,

As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corresponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on).

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Oct 09, 2010

  • 1 more comment 
  • taran_2005
    taran_2005 Oct 09, 2010

    Thanks for your response!!

    We are still working on the same problem ( same thread ). So, that's fine. You could ask me questions regarding the same.


    Regarding white grease, you could easily get it from any of the local hardware store.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

  • taran_2005
    taran_2005 Oct 09, 2010

    Thanks for your response!!

    You are welcome.I am glad that you got it fixed.You are most welcome to ask any questions you have.

    Thanks and Regards
    taran_2005

  • MountainBill Nov 05, 2010

    In trying to remove the right side cover I have taken out the 2 back screws but only found 1 screw in the front under the razed top. Can you give me another hint.

    Thanks,

    Bill

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1 Answer

Canon MP830 printer giving error message "inner


If the inner cover is open when starting normal printing,close it before pressing [OK] on the machine.Do not open or close the inner cover when printing.This may damage the machine.

Jun 02, 2011 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Error code 6500


"The 6500 error code is a logic board error code. The PCI Bus error is detected by the ASCI. Sounds like it needs new logic board. but i suggest you reset your printer - 1. Turn the printer off with the Power button (if available).
2. Disconnect the data cable from the printer.
3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in.
4. Turn the printer back on. If this works you're done, if not try the next step.
1. After confirming that the printer is powered on, open the paper output tray.
2. Open the top cover and wait until the print head moves to the center.
3. Open the inner cover and check that ink tanks are properly seated.
4. Properly seated
5. Press down on each ink tank until a click is heard.
6. Close the inner cover and top cover.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
Thanks, Joe

Apr 01, 2011 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Display shows error code 6500. how do I fix the error


The 6500 error code is a logic board error code. The PCI Bus error is detected by the ASCI. Sounds like it needs new logic board. but i suggest you to first of all you can try to reset your printer -

1. Turn the printer off with the Power button (if available).
2. Disconnect the data cable from the printer.
3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in.
4. Turn the printer back on. If this works you're done, if not try the next step.

1. After confirming that the printer is powered on, open the paper output tray.
2. Open the top cover and wait until the print head moves to the center.
3. Open the inner cover and check that ink tanks are properly seated.
4. Properly seated
5. Press down on each ink tank until a click is heard.
6. Close the inner cover and top cover

if reset method not works for you then you go for the new logic board replacement

Aug 15, 2010 | Canon MP830 All-In-One Printer

2 Answers

My large black ink cartridge with not print correctly on my Canon Pixma MP830. All the other colors work fine. I've done numerous cleaning and deep cleaning. Then replaced the cartridge and it still prints...


Are your black ink cartridges genuine Canon ones?
Are the contacts clean when you remove the cartridge?
If not blow off with compressed air and a clean brush, if necessary.

Canon.com's site covers the verification that the cartridges are installed correctly below:


Issue: Black ink does not print
Solution: Confirm that the recommended ink tanks are installed properly MP800R / MP830


Replacing an ink tank When replacing the ink tanks, confirm that the new ink tanks are installed properly. If the ink tanks are not locked into place, paper may not be fed properly, or ink may not be supplied to the print head. Recommended Ink Tanks:
mp500_supported_inks.jpg
  1. Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)

    mp500_openbutton.gif

  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)

    mp500_scanningunit_open.gif

    Note:
    When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.


  3. Open the inner cover.

  4. Press on the tab to release the ink tank, then remove it from its slot. If you are replacing multiple ink tanks, make sure to replace one by one.

    05sj00142_01_en.gif

  5. Check the ink tank. If the orange tape is as shown in Figure <1>, it is properly removed. If the tape is not removed (as in figure <2>, pleease remove the extra tape).

    03rq01807_01en.jpg

  6. Insert the ink tanks into the print head.

    Note:
    Press the mark "PUSH" on the ink tank firmly until you hear a click.

    05sj00141_08_en.gif

  7. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

    05sj00141_09_en.jpg

    <7> The ink tanks are installed properly.
    <8> The ink tanks are not installed properly.

    Note:
    Ink Tank Lamp
    You can check the status of each ink tank according to the way its lamp flashes.

    • - On: The printer is ready to print.
    • - Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
    • - Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
    • - Off: An error has occurred and the printer is not ready to print.

  8. Close the inner cover and the scanning unit (printer cover).

    Note:

    1. When closing the scanning unit (printer cover), be careful not to jam your finger.

    2. When starting printing next time, the print head cleaning launches automatically.
---

Jul 27, 2010 | Canon PIXMA MP830 All-In-One InkJet...

2 Answers

Getting "inner cover is open" message


The inner cover is a flap on the inside in front of the carriage when it is at rest when the cover us open. You had to flip the inner cover down to access the ink cartridges.
Open the cover. The inner cover is in the center and need to be flipped up.
Good luck.

Dec 04, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

ERROR CODE 6500


Hi there 

The 6500 error code is a logic board error code. The PCI Bus error is detected by the ASCI. Sounds like it needs new logic board. but i suggest you to first of all you can try to reset your printer -

1. Turn the printer off with the Power button (if available).
2. Disconnect the data cable from the printer.
3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. 
4. Turn the printer back on. If this works you're done, if not try the next step.

1. After confirming that the printer is powered on, open the paper output tray.
2. Open the top cover and wait until the print head moves to the center.
3. Open the inner cover and check that ink tanks are properly seated.
4. Properly seated
5. Press down on each ink tank until a click is heard.
6. Close the inner cover and top cover

if reset method not works for you then you go for the new logic board replacement .............

Good Luck!!

Thanks

Apr 07, 2009 | Canon MP830 All-In-One Printer

1 Answer

Cannon MP830 Printer cartridge jam


So you cant get the ink tanks in place properly?

Have you tried this method to ensure they're properly seated? Is the printer on or off when you try to seat the tanks?

Refer to the following steps to verify the ink tanks are seated correctly:
  1. Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)

    mp800_openbutton.gif

  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)

    mp500_scanningunit_open.gif

  3. Open the inner cover.

    CAUTION:
    a. Do not try to manually move or stop the Print Head Holder.
    b. Do not touch any metal parts.


  4. Press down on the ink tank until a click is heard, thereby making sure the ink tank is seated properly.

    05sj00141_08_en.gif

    Note:
    Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.



  5. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

    05sj00141_09_en.jpg

    Note:
    Ink Tank Lamp
    You can check the status of each ink tank according to the way its lamp flashes.
    • - On: The printer is ready to print.
    • - Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
    • - Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
    • - Off: An error has occurred and the printer is not ready to print.
  6. Close the inner cover and the scanning unit (printer cover).

    Note:
    1. When closing the scanning unit (printer cover), be careful not to jam your finger.
    2. When starting printing next time, the print head cleaning launches automatically.

Apr 04, 2009 | Office Equipment & Supplies

2 Answers

When attempting to print, I receive an error message which states "Inner conver is open. Close the inner cover and press OK". However, the inner cover is closed...? I have opened and closed...


Are you looking at the canon error window picture that show up on your monitor: It is the front inner flap you see after you open up the two top "covers". I forgot I opened this one looking for a paper jam. The printer cartridges would not even move to the front with this flap opened. After I closed the inner flap it all works (after opening and closing the top two "covers" many times!

Apr 16, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Error code 510


If the error code is actually 5100, this is how you fix it:

Open the paper output tray.
Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)
Open the inner cover.
CAUTION:
a. Do not try to manually move or stop the Print Head Holder.
b. Do not touch any metal parts.

Press down on the ink tank until a click is heard, thereby making sure the ink tank is seated properly.
Note:
Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.

Ensure that all the ink tanks are installed properly and the ink tank lamps light red
Note:
Ink Tank Lamp
You can check the status of each ink tank according to the way its lamp flashes.

- On: The printer is ready to print.
- Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
- Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
- Off: An error has occurred and the printer is not ready to print.
Close the inner cover and the scanning unit (printer cover).
Note:
When closing the scanning unit (printer cover), be careful not to jam your finger.
When starting printing next time, the print head cleaning launches automatically.

If you haven't installed ink recently -- then you are out of ink and that is why you ink out light is flickering.

Hope this helps.
Good Luck.

Apr 08, 2008 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

I have a cannon mp830 wont print


Solution: Insert one of each color ink tank MP830

New Page 1 More Than One of the Same Ink Tank is Installed When installing or replacing an ink tank, only one of the following ink tanks should be installed. If the ink tank is not installed correctly, an error message will display. mp500_inktankorder.gif
  1. Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)

    mp800_openbutton.gif

  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)

    mp500_scanningunit_open.gif

    Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.

  3. Open the inner cover.

  4. Press on the tab to release the ink tank, then remove it from its slot. If you are replacing multiple ink tanks, make sure to replace one by one.

    05sj00142_01_en.gif

  5. Insert the ink tanks into the print head. Note: Press the mark "PUSH" on the ink tank firmly until you hear a click.

    05sj00141_08_en.gif

  6. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

    05sj00141_09_en.jpg

    <7> The ink tanks are installed properly.

    <8> The ink tanks are not installed properly.

    Note: Ink Tank LampYou can check the status of each ink tank according to the way its lamp flashes.
    • - On: The printer is ready to print.
    • - Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
    • - Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
    • - Off: An error has occurred and the printer is not ready to print.

  7. Close the inner cover and the scanning unit (printer cover). Note:

    mp500_innercover_closed.gif
    • When closing the scanning unit (printer cover), be careful not to jam your finger.
    • When starting printing next time, the print head cleaning launches automatically.

Jan 18, 2008 | Canon IMAGERUNNER 6570 Copier

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